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Jerofthewoods
Contributor I
Oct 15, 2019 12:14 PM UTC
Answered

Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    Feb 14, 2020 9:20 PM UTC

    Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers. 

    If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so. 

    When issues like this sprig up the more information we can gather about the issue will help us resolve the problem. 

    Creating a case with us will also allow us to notify you when the issue is resolved. 

    Thank you for your patience and cooperation as we work to figure this out.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    Chickoo
    Lyricist I
    Aug 20, 2021 5:06 PM UTC

    Hello,

    even though the Sonos Move is turned off and not plugged on the charging base when I open Sonos S2 app on my iPhone, it turns on the Sonos Move.

    do you guys experience the same behavior?

    regards.

    Yes with S1 App same issue

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    Rich_NY
    Lyricist I
    Aug 20, 2021 5:53 PM UTC

    I find that if I shut the wifi off on my phone, the move doesn't turn on itself.  It's a bit of a pain, but it works.

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    Meesterblue
    Lyricist I
    Jun 18, 2023 8:00 PM UTC

    My Sonos Move does exact same. Trying the 5s switch off...if that doesn't work it will keep draining its own battery and every time I go to use it it will have no juice. Maybe they will just rename it the Sonos 'Dont Move'?

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    twuk
    Enthusiast II
    Aug 20, 2023 12:41 PM UTC

    Just adding another voice here. Love the Move but this behaviour drives me crazy. 
     

    My use case… The Move resides in a bathroom throughout the week where I briefly listen for an hour each morning. UK bathrooms don't typically have mains power outlets, so it's off the charger and using battery.  Once a week or so I move it into its charging base, then return to the bathroom when fully charged.


    When I finish listening daily I placed into standby with a tap of the power button. I don't want it fully powered down (i.e. by holding the button 5s) as I want it to wake quickly when next used.
     

    I constantly find it powered back on, at random intervals after having put into standby. It simply should not be doing this, in my opinion, unless the user chooses to wake it from the app.

     

     

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    LuJr
    Lyricist I
    Dec 28, 2023 5:13 AM UTC

    I found this in Sonos Support. I had been just hitting the power button once, and the LEDs went off but no chimes are heard. Keep pressing the button until the chimes are heard and then the LEDs become dark. The next time you turn on MOVE, it has to find the WiFi network, just like when you unplug any other type of Sonos speaker.  I think this is the answer!

     

    Turning off Sonos

    To turn off most Sonos products, disconnect the power cable.
     

    The battery-powered Sonos Move is the only product that includes a power button. To turn off Sonos Move, press and hold the power button for about 5 seconds until your Move chimes and the LEDs turn off.

    Yes! This worked perfectly! Thank you, thank you, thank you! I tried many things, but the battery-powered Move always turned itself back on.. until now. It's been three nights, & the the speaker rests peacefully in its "off" position. PRESS & HOLD THE POWER BUTTON UNTIL YOU HEAR A COMPLETELY DIFFERENT CHIME. I can once again enjoy the Sonos Move on my terms, & you will too! Thank you again! 

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      LuJr
      Lyricist I
      Dec 28, 2023 5:18 AM UTC

      I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

      Mr. Clark E writes: "The battery-powered Sonos Move is the only product that includes a power button. To turn off Sonos Move, press and hold the power button for about 5 seconds until your Move chimes and the LEDs turn off."

      This worked perfectly! Hope it helps!

       

      ​​​

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