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Jerofthewoods
Contributor I
Oct 15, 2019 12:14 PM UTC
Answered

Sonos Move randomly turns on?

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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    Jean C.
    Jean C.Answer
    Retired Sonos Staff
    Feb 14, 2020 9:20 PM UTC

    Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers. 

    If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so. 

    When issues like this sprig up the more information we can gather about the issue will help us resolve the problem. 

    Creating a case with us will also allow us to notify you when the issue is resolved. 

    Thank you for your patience and cooperation as we work to figure this out.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
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    sspediacci
    Contributor I
    Jun 5, 2020 6:41 PM UTC

    Diagnostic confirmation number: 1468493453

    I removed my Sonos Move from the charging ring, turned it off, packed it, drove to a family house, and turned it on the next day and it was at 84%.

    The “power” button is acting more of like a “low power” button and doesn’t completely turn it off. This is a design choice and can be fixed via software. Just do it. 

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      mtkhal
      Lyricist I
      Jun 6, 2020 1:59 AM UTC

      I got my Sonos Move about 2 weeks ago and I've got the same issue. Incredibly annoying, keeps draining the battery. And I'm definitely turning it off the right way, holding the power button for a few seconds and then releasing until the chime sound.

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      neocitron
      neocitron
      Contributor I
      Jun 15, 2020 3:20 AM UTC

      Same issue here. 
       

      Been behaving this way probably since launch. It’s pretty sad that Sonos can’t solve what is almost certainly just a software issue or a software workaround for a hardware issue.

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      RonPinsonnneault
      Lyricist III
      Jun 15, 2020 10:57 AM UTC

      I have the Move and the battery life is abhorrent in both “standby” and while playing. As a comparison, I have a Bang & Olufsen Beolit 17 portable speaker. I used it over the weekend, it hasn’t been used nor charged since Thanksgiving 2019. Battery was at 70%. What gives SONOS??????

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      RonPinsonnneault
      Lyricist III
      Jun 15, 2020 10:59 AM UTC

      Battery drain issue happening for me exactly as described with my recently purchased Move. As promoted by Sonos, raised the issue as a problem. Sadly as indicated above by 1923MainStreet  Sonos support either doesn't talk to each other or hope to fob customers off . My response from Sonos support indicated this is normal behaviour :

       

      From the diagnostic you submitted, we do not see any issues regarding the Move's battery. However, what we did notice is that the device "wakes up" at around half of the lease time to check whether the IP is still available and nothing has changed, then it "goes back to sleep".

      Please be informed that this is a normal behaviour for Sonos Move.

       

      If by normal behaviour my battery goes from 100% to less than 20% in fully switched off mode over 5 days this does not match Sonos claims for the battery.

      Disappointing and ignorant response from SONOS!

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      markos36
      Lyricist I
      Jun 22, 2020 6:11 PM UTC

      I have the same problem. I will return this product seeing that this issue is common and has  no solution planned

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      glen.combs.0812
      Lyricist I
      Jun 22, 2020 11:43 PM UTC

      Sonos what’s the answer?

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        Jordec
        Jordec
        Trending Lyricist I
        Jun 30, 2020 8:06 AM UTC

        Unfortunately I have the same problem. I can see that Sonos Support advice went from holding the button for 5 seconds, to 10 seconds, then to 15 seconds. None of these work, as after 5 seconds, when the chime sounds, it is powered off! One of my issues with the Move turning itself on randomly, is that the Sonos Ones do the ‘wake-up’ chime when the Move is activated. It did this last night at around 1am and the S1 in the bedroom woke me up! We were both in bed asleep, so there was nothing that could have stimulated it, such as opening the Sonos App, or knocking it. I’ve only had it a few days, so haven’t noticed battery issues yet, but if I turn it off, I expect it to stay off. This needs sorting out with an update, or I will return it.

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        Jo
        mark.s.curl
        Lyricist I
        Jul 1, 2020 3:40 PM UTC

        I have had the move for a few weeks now. I also noticed it turning itself on (from off, not standby). And I’m experiencing battery drain whilst powered off. 
         

        I do not use / have not set up voice control / corporate privacy invasion. 

        I turned off the automatic software update feature via the app and I’ve not noticed it turn on again since (1 week ago). 


        It still looses battery charge very quickly after turning it off, compared to all other battery devices I have, including a MacBook Pro in sleep mode. Which is fairly poor for the money spent on the Move. If this can be rectified by a software update I would recommend Sonos fix this. It’s pretty pointless having a wireless product that needs to be kept on the charger all the time if you only use an hour or two per day. I’ll just need to remember to manually check for software updates :)

        Couldn’t recommend this product with the above faults for this price tag. Sounds fairly good though considering the size. They got that bit right. 

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        marc van der veen
        Lyricist I
        Jul 5, 2020 1:43 PM UTC

        Same problem as described here.. really frustrating: battery drains even when I the unit is off.

         

        and some times, when it’s off the power it makes a sound as if its turning off and that happens (ofcourse) in the middle of the night.

         

        They got some stuff right (the sound, the build, etc.) but I wouldn’t bought the Move if I knew this upfront..

         

        I have had the move for a few weeks now. I also noticed it turning itself on (from off, not standby). And I’m experiencing battery drain whilst powered off. 
         

        I do not use / have not set up voice control / corporate privacy invasion. 

        I turned off the automatic software update feature via the app and I’ve not noticed it turn on again since (1 week ago). 


        It still looses battery charge very quickly after turning it off, compared to all other battery devices I have, including a MacBook Pro in sleep mode. Which is fairly poor for the money spent on the Move. If this can be rectified by a software update I would recommend Sonos fix this. It’s pretty pointless having a wireless product that needs to be kept on the charger all the time if you only use an hour or two per day. I’ll just need to remember to manually check for software updates :)

        Couldn’t recommend this product with the above faults for this price tag. Sounds fairly good though considering the size. They got that bit right. 

         

         

         

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