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Sonos Move randomly turns on?

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I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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Jean C.Answer

Retired Sonos Staff

Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers.

If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so.

When issues like this sprig up the more information we can gather about the issue will help us resolve the problem.

Creating a case with us will also allow us to notify you when the issue is resolved.

Thank you for your patience and cooperation as we work to figure this out.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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MJB6272

Lyricist III

I just spoke with Sonos about this as I noticed that even when I turn my Moves off properly (five second power off), every time I open the Sonos app, the Moves turn on. But I don't use them all the time with the rest of my system, so they’re sitting in a cupboard with the batteries depleting.

I was told that this was the intended behavior for the Moves.

They will turn on no matter what you do, when the app is opened. So that is a pain, but there is no “fix” because that’s how they’re supposed to work. That’s the intended behavior. I was told it’s best to leave them on their charging rings at all time so that they’re always full power when I want them. So now I’m putting them in a spot where I can leave them tucked away but still on the charger because I know that whenever I access the rest of my Sonos, the Moves will turn on. Not happy about this, but looks like that’s the way it is.

That’s what I was told by Sonos Support on the phone today (April 21, 2020).

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bblaauw

Trending Lyricist I

https://en.community.sonos.com/wireless-speakers-228992/move-battery-drain-test-6831876?sort=dateline.desc#comments

There are some comments from RyanS from SONOS in this forum on this problem.

I’m at SW 11.1 and still seeing this issue happening weekly

Very frustrating still no fix

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MJB6272

Lyricist III

It’s somehow not comforting when various Sonos support people people give entirely different responses to the same issue. I was told two days ago on the phone by a Sonos support person that the turning on is intended behaviour and no “fix” is being worked on because nothing is wrong.

The response from RyanS is completely the opposite response, lol.

I hope that RyanS knows more than the individual with whom I spoke (who did put me on hold for several minutes while she went to find the answer).

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Kantalias

Lyricist I

I wish I had seen this thread before I bought one of these power hungry devils. I was shocked in the first day of light use to see the low battery light on and 10% remaining after a full charge just the day before and maybe 4 hours of use with (naive single-button-press) power downs between usage sessions. Just did my first full off-the-ring power down and we’ll see.

This is my only Sonos product and my use case is in an AirPlay 2 setup. It seems that altering the AirPlay playback in any way also wakes the Move. Even if that’s, for example, to pause AirPlay playback on devices that excludes the Move; the Move will power on. That’s disappointing because if I’m not using the Move I’m not thinking about it’s power state.

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WarrenWilliams

Lyricist I

I am having the same ongoing issue. As a test I tried holding down the power button for five seconds in an attempt to completely turn off the speaker when it was fully charged. I then left the speaker for a week in the dock with the charger turned off. After turning the speaker back on again the battery charge was completely empty and so the speaker must have turned back on again. Is there another way to turn the speaker completely off to conserve battery levels?!

This seems to be a common problem which I have now too discovered with my Sonos Move recently. I am reporting the issue to support team and hopefully will be able to get some answers.

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bam2607

Lyricist I

I, too, am having this issue with Move turning on after being shut down. I do not have Alexa or Google Play programmed Do not wish to be listened to but don’t trust it. I’ve had for 6 days and not happy.anout it. Topic has been going for 4 months with no resolve. Think I will return and if it’s ever corrected, may give it another try.

don’t even know if I have the battery drain issue

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CM62

Lyricist I

Battery drain issue happening for me exactly as described with my recently purchased Move. As promoted by Sonos, raised the issue as a problem. Sadly as indicated above by 1923MainStreet Sonos support either doesn't talk to each other or hope to fob customers off . My response from Sonos support indicated this is normal behaviour :

From the diagnostic you submitted, we do not see any issues regarding the Move's battery. However, what we did notice is that the device "wakes up" at around half of the lease time to check whether the IP is still available and nothing has changed, then it "goes back to sleep".

Please be informed that this is a normal behaviour for Sonos Move.

If by normal behaviour my battery goes from 100% to less than 20% in fully switched off mode over 5 days this does not match Sonos claims for the battery.

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