Contributor I

Answered

Sonos Move randomly turns on?

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I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

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Jean C.Answer

Retired Sonos Staff

Hi there everybody. It does look like this is an issue that we are tracking with some of our Move speakers.

If you haven’t already started a troubleshooting ticket with our support team I would encourage you to do so.

When issues like this sprig up the more information we can gather about the issue will help us resolve the problem.

Creating a case with us will also allow us to notify you when the issue is resolved.

Thank you for your patience and cooperation as we work to figure this out.

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Loucypher

thought I would pass on a response to my letter.

hope it helps others

“I understand you would like to fully power off the Sonos Move, so it doesn't start up on its own. This should only happen when the Sonos Move is in sleep mode.

The Sonos Move has two power settings: Sleep and Power off modes.

How to enter the modes:
Sleep Mode - Short press of Power Button to enter and exit
Powered off - Hold Power Button for about 10 seconds or until the Sonos Move plays a sound

Please note that while Sleeping or Powered off lithium ion batteries will continue to discharge. It's suggested you charge the Sonos Move when possible.

How many days until the Sonos Move needs to be charged to power back up:
Sleeping Mode - about 6 days
Powered off Mode - about 30 days

Please note: the times for the two modes are variable based upon battery usage history.”

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ianacwilliams

Lyricist III

Thanks Loucypher, however the response from Sonos does not address the issue. Even with a full ten second ‘power off’ my Move keeps turning itself back on again!

To anybody from Sonos reading this thread, I have submitted a diagnostic report, 1904798772, and I look forward to a swift resolution to this issue...

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Jean C.

Retired Sonos Staff

Hi there @ianacwilliams,

Thank you for reaching out to the community with your diagnostic report.

If you have removed the Move from the charging ring, try pressing and holding the power button for 15+ seconds.

Once the speaker is “off” press the “Join” button once. If the speaker is fully powered down it will not respond to this button press.

Left out of the charging ring, it should remain powered off.

If it spontaneously powers back on after this, we are gathering information on these occurrences and I recommend that you reach out to our support team and start a troubleshooting ticket.

Information collected through the troubleshooting process can help us target and resolve the issue since there is not yet a resolution.

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ianacwilliams

Lyricist III

Hi Jean,

To confirm, my Sonos Move turns itself on when fully powered down and when left off or on the charging ring. This is a clear design issue that a number of units seem to be having.

I have submitted a ticket as requested.

Many thanks,

Ian

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Jean C.

Retired Sonos Staff

Hi @ianacwilliams

If you leave it out of the charging ring, the Move should remain powered down.

If you place it back in the charging ring it may power on to charge or receive updates.

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ianacwilliams

Lyricist III

Hi Jean,

It should remain powered off, but it doesn’t, and when the unit is left off the charging ring and the unit turns itself on again (sometimes after a number of hours) the battery then completely drains...

Ian

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Jean C.

Retired Sonos Staff

Hi @ianacwilliams, which is exactly why we want to track the ones that aren’t behaving as expected.

Thank you for submitting a ticket with support, by the way, direct user feedback is the first step to getting things fixed.

Just a general FYI that putting it back on the charging ring will essentially turn it back on.

To be able to verify that the power-on is spontaneous, it’s important that it doesn’t end up on the charger in the interim.

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baimendi

Contributor I

Same here.

Of course I switch It off by pressing 5 seconds and hearing the "closing" tone to make sure.

Nevertheless, today I have noticed while having breakfast that it has switched on because I see the low battery red light beeping.

Could it be that it switches on when hearing noise? I mean that the microphone is not completely switched on?

EDIT:

I've just the app and it was "off". I check the speaker and it is really off. So red light beeping because of low battery even with the speaker off? I switch it on and app says has 82% battery. What is happening here?

I just run the diagnostic 1916437599.

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ianacwilliams

Lyricist III

Hi Baimendi,

After a lot of email dialogue with Sonos support and no resolution, I was asked to phone up the Sonos helpline. A decision was then made to send out a brand new unit to replace the first unit. I will let you know how I get on with the new one…

Ian

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Rob Kowaczek

Lyricist I

I just got mine a week ago, and noticed the same issue. However, a few days ago, I tried switching it from wifi to blue tooth and it does not seem to still be turning on. Has anyone else noticed that that may be a solution to this problem?

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