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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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General feedback and conversation

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charliekochContributor I

Volume low on sonos beam from sony tv

I have my Sonos beam (gen 2) connected to my sony smart tv and it is very quiet. Need to put it to volume 50+ from the sonos to have what would be level 15-20 on the sony tv. Any help would be greatly appreciated. I’m assuming it is a setting on the tv that I need to change. Let me know, thank you

charlesbell74Avid Contributor I

Sonos Truplay Issue with Arc

Hi everyone. I am stumped! We have successfully used TruePlay multiple times for all of the rooms in our house and recently I wanted to redo it for our home theatre (Arc, Era 300s and 2 subs). When I tried on my iPhone 13 miini I received an error message that there was too much noise in the room. I tried running it again with everything off and got the same message. I then tried on an iPhone 14 and received the same message. Both phones had their cases off, do not have lint in them, and tests were performed in a nearly silent room. I also turned off Bluetooth. I am not sure what else to try. Any suggestions? As I mentioned above, the phones are able to use TruePlay in every other room and also successfully performed TruePlay in our theatre in the past.

Josc21Contributor I

Controllers and Music services

Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

tolberttContributor II

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board. Does anyone know how I can this part? I have reached out to Sonos to no avail. I also talked to some audio folks and nothing either. Bricked my $700 sub for a $1.50 cable.

jg2073Contributor I

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue. I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

Woodie52Contributor I

General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

wghwg14Contributor I

Portable speakers

Sonos Roam connection issue on low bluetooth volume

When I connect my phone to my sonos roam via bluetooth, I initially don’t get any music from the speaker, although music is playing on the phone. Also when I hit the Play button on the Roam, I can’t pause the music. I still get the “connection successful” sound by the roam and my phone also shows that I am connected. This only happens, when the bluetooth volume is below a certain level (about 2/3 max level). What helps is turning the bluetooth volume to maximum after connecting and once I hear the music turn it back down. At this point I can also control the music with the buttons on the roam such as pause or next song. Is there a certain input thrshold, before the roam acknowledges the connection, and if yes, can I lower it? I use my roam a lot to listen to quiet music in the middle of the night, and it is a real pain to always have to max the volume for a successful connection.

tedvariasContributor I

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one. Would it be possible to consider adding native USB-C input and volume control to the Era 100? It would make a fantastic desktop computer speaker. There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

pspdxContributor I

Sonos voice pouts?

Does sonos voice pout? I feel like it is a petulant brat. As long as it is able to comply with my command, it remains eager to serve. As soon as it cannot, it just ignores me. These are not complex demands. They are things like “Hey sonos, play Jazz.” I know it is still listening because I can see the little green light winking on the speaker (Beam). After it pouts for awhile, sometimes overnight, it will cheerfully begin responding to my requests again. Restarting the app and even deleting and reloading voice does not solve the problem.

paulaurynContributor II

Era 100 range

Our new home is open where the family room flows directly into the kitchen. I want to add Era 100 speakers to the top of my kitchen cabinets as a “rear” channel of sorts understanding it won’t be truly surround. Anyways the distance is about 40 feet from the soundbar. Do the Era 100s have this type of range to play the signal? As a side note, I was looking at Bose and the range is 30’. Thanks for any help.

charliekochContributor I

Volume low on sonos beam from sony tv

I have my Sonos beam (gen 2) connected to my sony smart tv and it is very quiet. Need to put it to volume 50+ from the sonos to have what would be level 15-20 on the sony tv. Any help would be greatly appreciated. I’m assuming it is a setting on the tv that I need to change. Let me know, thank you

charlesbell74Avid Contributor I

Sonos Truplay Issue with Arc

Hi everyone. I am stumped! We have successfully used TruePlay multiple times for all of the rooms in our house and recently I wanted to redo it for our home theatre (Arc, Era 300s and 2 subs). When I tried on my iPhone 13 miini I received an error message that there was too much noise in the room. I tried running it again with everything off and got the same message. I then tried on an iPhone 14 and received the same message. Both phones had their cases off, do not have lint in them, and tests were performed in a nearly silent room. I also turned off Bluetooth. I am not sure what else to try. Any suggestions? As I mentioned above, the phones are able to use TruePlay in every other room and also successfully performed TruePlay in our theatre in the past.

Josc21Contributor I

Controllers and Music services

Truplay n'apparaît pas sur mon android

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

tolberttContributor II

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board. Does anyone know how I can this part? I have reached out to Sonos to no avail. I also talked to some audio folks and nothing either. Bricked my $700 sub for a $1.50 cable.

jg2073Contributor I

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue. I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

Woodie52Contributor I

General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

Revird55Contributor I

General feedback and conversation

connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before

wghwg14Contributor I

Portable speakers

Sonos Roam connection issue on low bluetooth volume

When I connect my phone to my sonos roam via bluetooth, I initially don’t get any music from the speaker, although music is playing on the phone. Also when I hit the Play button on the Roam, I can’t pause the music. I still get the “connection successful” sound by the roam and my phone also shows that I am connected. This only happens, when the bluetooth volume is below a certain level (about 2/3 max level). What helps is turning the bluetooth volume to maximum after connecting and once I hear the music turn it back down. At this point I can also control the music with the buttons on the roam such as pause or next song. Is there a certain input thrshold, before the roam acknowledges the connection, and if yes, can I lower it? I use my roam a lot to listen to quiet music in the middle of the night, and it is a real pain to always have to max the volume for a successful connection.

tedvariasContributor I

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one. Would it be possible to consider adding native USB-C input and volume control to the Era 100? It would make a fantastic desktop computer speaker. There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

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