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ArboriaSoundContributor I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

VeeperTrending Lyricist I

Controllers and Music services

New interface / app is non-intuitive

Sonos, your new app is not at all intuitive and feels like a marketing committee’s attempt to smash all of the relevant things into whatever THEY felt was “cool” Do you have a way to roll back the UI to the old version? I play certain playlists every night and one of them is a playlist I put on for my boys, every night. The Sonos Playlist is now two layers deep, and not even listed alphabetically.Seriously. What is wrong with you people?! You’ve taken it upon yourselves to make the app completely dysfunctional from a UX perspective. What a mess.

jimk1963Contributor I

Components and Architectural

amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

Scatman123Contributor I

Components and Architectural

sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks

Adabs77Contributor I

Controllers and Music services

new sonos app released 7th May 2024 issues

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

EFCContributor I

New App - music mix

Good day, I so wish I hadn't installed the new app. I am unable to play my artist music mix having installed the new app on my android phone. Fortunately I haven't installed it on my iPad so I can still play artist music mix from there. My subscription service is Deezer. Has anyone else had this issue? Any solution would be most welcome. Thank you

kurtfracContributor I

Controllers and Music services

App new Update- Cannot find balance under EQ

I have a speaker pair on which I previously could adjust left and right balance. With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk. Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use. Also it seems the app is pushing you to use Sonos music services. And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music. The app should let me do that easily and seamlessly.

CFraser57Contributor I

General feedback and conversation

New App

I seem to have lost access to my NAS music library on the new app. This is crap. Anyone know if I can go back to the old app? Very very unhappy.

fkugContributor I

Controllers and Music services

how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back

kurtfracContributor I

General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance. With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk. Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use. Also it seems the app is pushing you to use Sonos music services. And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music. The app should let me do that easily and seamlessly.

Keith NSonos Staff

Controllers and Music services

The New Sonos App and Future Feature Updates

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs. Screen reader for visually impaired customers: May 21 Adding and editing alarms: May 21 Adding to queue and playing ne

ArboriaSoundContributor I

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.

VeeperTrending Lyricist I

Controllers and Music services

New interface / app is non-intuitive

Sonos, your new app is not at all intuitive and feels like a marketing committee’s attempt to smash all of the relevant things into whatever THEY felt was “cool” Do you have a way to roll back the UI to the old version? I play certain playlists every night and one of them is a playlist I put on for my boys, every night. The Sonos Playlist is now two layers deep, and not even listed alphabetically.Seriously. What is wrong with you people?! You’ve taken it upon yourselves to make the app completely dysfunctional from a UX perspective. What a mess.

jimk1963Contributor I

Components and Architectural

amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

shed53Avid Contributor II

Controllers and Music services

New Search and Music Library

I note from the post announcing the New Search that local music library was not included. I’m puzzled by this as I can’t be the only person who has hundreds of albums in their local library. I have two questions:Why was the local library excluded from the local search? Do you have plans to retrofit it into the New Search, and if so when will this happen?

Scatman123Contributor I

Components and Architectural

sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks

AudiophoneContributor I

revert to previous app

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

Adabs77Contributor I

Controllers and Music services

new sonos app released 7th May 2024 issues

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

EFCContributor I

New App - music mix

Good day, I so wish I hadn't installed the new app. I am unable to play my artist music mix having installed the new app on my android phone. Fortunately I haven't installed it on my iPad so I can still play artist music mix from there. My subscription service is Deezer. Has anyone else had this issue? Any solution would be most welcome. Thank you

Corry PSonos Staff

General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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