I'm Japanese.
I'm translating and asking questions.
I want to make a new connection to set up Trueplay of sonos arc, but no matter how many times I try, I can't proceed without downloading the update.
I tried all the solutions written in the support.
Is there anyone who can solve this problem?
My speaker setup includes the ARC, ONE, ONE SL, and SUB. I haven't done anything special like using a VPN. Suddenly, I was able to update the ARC from the Android SONOS app. A few hours later, I could update the SUB, and a few hours after that, the HDMI connection with the TV was restored.
Was on live chat for about an hour with Sonos today trying to diagnose why I still get error 30. They said their techs fixed Japan a couple days back, but the guy said clearly it doesn't seem fixed, so they sent the ticket back in again to have it reexamined
Still error 30, 1000 sub gen 3 .
arc updated like 2days ago.
VPN US didn’t work for sub, this is the third sub from the store 😂.
Still have some days until return limit.
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