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solarvalkyuria
Contributor I
June 8, 2024
Question

sonos arc error30

I'm Japanese.

I'm translating and asking questions.

 

I want to make a new connection to set up Trueplay of sonos arc, but no matter how many times I try, I can't proceed without downloading the update.

 

I tried all the solutions written in the support.

 

Is there anyone who can solve this problem?

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    28 replies

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    tky
    Lyricist II
    June 10, 2024

    I was able to get through to sonos support.
    It seems that there is a problem on the cloud side, and we have to wait for a while until sonos completes its response...
    * The response to error 30 is that rebooting or resetting the device has no effect.

      Samray1
      Contributor I
      June 10, 2024

      Same problem, in Japan.

      5days after buying new system and still have not been able to fix it.

      Rhonny
      Prodigy III
      June 10, 2024

      I misread the posts. I think. Edited.

      laughton
      Lyricist I
      June 10, 2024

      Same here (in UK). I’ve now wasted 5 days of my life trying to get the Arc to work. Tried calling sonos support and got message that there was a 155 minute wait - so I guess they must be getting a LOT of calls from frustrated purchasers.

      redor
      Lyricist I
      June 11, 2024

      I am in Japan and had the same problem. After posting on reddit regarding my frustration, I was directed here and realised this is a common issue. So I pulled out my VPN router and connected to the US (so my entire WiFi is now on the US) and I was able to add and update the arc on the first try.

      Pathetic, Sonos. Absolutely pathetic. 

        KenzFT
        Contributor I
        June 11, 2024

        I am in Japan and had the same problem. After posting on reddit regarding my frustration, I was directed here and realised this is a common issue. So I pulled out my VPN router and connected to the US (so my entire WiFi is now on the US) and I was able to add and update the arc on the first try.

        Pathetic, Sonos. Absolutely pathetic. 

        Thank you so much!

        ratticon
        Lyricist III
        June 11, 2024

        Same issue here. Arc in Japan won’t update.

        Error 30.

         

        Arc: Living Room

        Serial Number: FO-F6-C1-79-B8-71:G

        Sonos OS: S2

        Version: 16.2 (build 79.0-52294)

        Hardware Version: 1.27.1.8-4.2

        leoleoleo
        Contributor I
        June 14, 2024

        I am in Japan and set up my router to use US VPN (with nordvpn) finally worked for me to update.

        laughton
        Lyricist I
        June 14, 2024

        Finally gave up and took back to store. They were very helpful and steered me towards another product - Yamaha, which is truly “plug & play” and comes complete with a separate sub.

        OK, maybe it can’t do everything that a Sonos is supposed to but at least it works.

        ratticon
        Lyricist III
        June 14, 2024

        I am in Japan and set up my router to use US VPN (with nordvpn) finally worked for me to update.

        Cheers. Did the same after some folks on Reddit posted the same fix.

        Sonos: don’t make your customers pay for VPNs to remediate issues caused by your broken software / network infra. 

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