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Contributor I
June 8, 2024
Question

sonos arc error30

I'm Japanese.

I'm translating and asking questions.

 

I want to make a new connection to set up Trueplay of sonos arc, but no matter how many times I try, I can't proceed without downloading the update.

 

I tried all the solutions written in the support.

 

Is there anyone who can solve this problem?

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28 replies

Lyricist III
June 8, 2024

Same issue here..

Lyricist I
June 9, 2024

I am reaching out to report a persistent same issue on my Sonos Arc. Despite numerous attempts, I am unable to proceed with the setup as it consistently requires an update to be downloaded.

Lyricist I
June 9, 2024

Same issue here from japan. Not sure how to fix upgrade error. 

Lyricist I
June 9, 2024

same here, reboot doesn't work either.  

Lyricist II
June 9, 2024

Even after resetting, unplugging all other Sonos products, trying again, and using a wired connection, I still can't update.

 

Lyricist I
June 9, 2024

To circumvent the persistent Error 30, I have performed a factory reset on the ARC. However, during the process of registering the device with the S2 app, I encountered a requirement for an update. Unfortunately, due to Error 30, I am still unable to register the ARC, so i cannot use ARC.

Below are the steps I have taken and the issues that arose:

Factory Reset: Executed to avoid Error 30.
Update Requirement: Notified that an update is necessary when registering with the S2 app.
Registration Failure: Unable to register the ARC due to Error 30.

Lyricist I
June 10, 2024

same… I’m JP

Lyricist I
June 10, 2024

I’m in the same boat here in JP.

Lyricist II
June 10, 2024

My Arc is in the same situation.
Is the fault occurring in Japan?

Lyricist I
June 10, 2024

I’m in the same situation.