Contributor I

Problems with SUB bass and new update 14.12

30 replies
2290 views

What happened with a bass after new update??

The sub is present but it is a different bass now. Like no real sub bass was present even if I crank it up in the app. It is not only the volume issue. IT IS A SOUND QUALITY THING!!!

The bass feels cheap now. I am listening to lot of music and now I can’t stand the sound.

SONOS can you fix it?? Or should I sell my system?

Bring back the HiFi sound!!! Bring back the sub bass!!!

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R

Rxzruby

Contributor I

Has this been fixed yet? or, whats the best fix thus far?

Arc n Sub

Thank you

Dogdad

Headliner III

Has this been fixed yet? or, whats the best fix thus far?

Arc n Sub

Thank you

No.. Sonos is supposedly working on it. However, they want people to buy the new Sub mini before they fix the present issue..

Ken_Griffiths

Has this been fixed yet? or, whats the best fix thus far?

Arc n Sub

Thank you

The only workaround I’ve seen mentioned by the Staff here and by other folk on YouTube etc; is to switch off Trueplay tuning on the Arc room. Some say it hasn’t worked for them, but it has worked fine for the Arc/Surrounds/Sub here in our living room.

T

Tegs

Avid Contributor I

Tried it and does not work , its a joke.

Ken_Griffiths

Tried it and does not work , its a joke.

Strange that it works for some setups and not others, as the frequency mapping, published on YT shows that it should work okay with TP disabled. It works fine for our setup here. I notice the speech is clearer aswell - it’s one of life’s mysteries, I guess.

T

Tegs

Avid Contributor I

Well I hope they fix the mystery soon or it will all be going on ebay.

Ken_Griffiths

Well I hope they fix the mystery soon or it will all be going on ebay.

As you’re in the UK, kindly message me if/when you do put it up, as I may get my son to bid on it and perhaps take it off your hands. My son & family would love one for their Home, at the right price of course.😀

Corry P

Sonos Staff

Hi folks,

Later today there will be a software release and whilst we have been working to deliver the fix you have been waiting for, it’s not ready yet. We understand that it’s disappointing that this has not yet been resolved. We can assure you that we’re working on making sure the Sub performs as it’s expected, and we’ll let you know as soon as there is any news.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

B

Beenon

Lyricist I

I have a arc , G2 and G3 sub in a 18 x 17 dedicated room, bass response has always had a very strong presence, and very evenly placed throughout the room, after the new version update, i noticed significant differences in the low end,,at times almost non existent in some soundtracks, i currently have it running without truplay, most of the low end got restored,but now i have very uneven,peaky bass in my room, spent over 2hrs re- positioning them throughout my room to achieve less than stellar performance than i had before the update, hopefully this gets sorted out soon,, my system used to sound excellent with truplay on the previous version

G

GoVolz

Lyricist II

I have a arc , G2 and G3 sub in a 18 x 17 dedicated room, bass response has always had a very strong presence, and very evenly placed throughout the room, after the new version update, i noticed significant differences in the low end,,at times almost non existent in some soundtracks, i currently have it running without truplay, most of the low end got restored,but now i have very uneven,peaky bass in my room, spent over 2hrs re- positioning them throughout my room to achieve less than stellar performance than i had before the update, hopefully this gets sorted out soon,, my system used to sound excellent with truplay on the previous version

Me too brutha

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