Home Theater

Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away. I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex. What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening? 

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

Often there’s a loud pop / bang noise and then the Sonos Arc stops outputting sound.  I have to switch sources and back for it to work again.  Really troubling and I fear something is wrong with the hardware.  I bought this earlier this year.I notice it happens a lot when I start playing on my Xbox Series X.  Also got an Apple TV 4K and sometimes it’s happened there as well I think.It sounds very much like a gunshot - very loud.  I have it connected to my LG CX.  No other issues except for this really scary bang which sounds like it’s gonna blow my speakers up.  It’s been going randomly for a couple months now that I think of it.  

The right speaker has become silent. I dont know why. I can controll both from the top, but no sound is coming out of it.What can I do?? 

How to replace a playbar with a beam  

Hi there,I was wondering if anyone had much experience with recessing a Sonos beam gen1 into a wall cavity? I know it has side speakers which would be impacted but is there a level of clearance I can give them in the wall cavity for them to be less hampered? Also I have two Sonos 1’s, could I use these as front sides to negate the impact of the potentially hampered side speakers of the beam?? Will truplay tuning potentially get around some these issues?Thanks in advance for your help.

I have just plugged a Sonos One SL in, and it is detected as a Connect: Amp -__- Is there a way around this?I am using the S1 app on android.The Sonos One SL was not detected wirelessly, and when I plug it in using ethernet the incorrect detection occurs.

Since the latest update I’ve been having trouble with my devices.   My Beam does not play sound from TV when it is turned on.  Each time I must reboot the TV or the Beam.  The Beam disappears from my Sonos app and I must re-add it every single time.  My Arc also disappears from my app, but Im not having the connection to TV problem.      

Just trying to get my Sonos Arc to talk with the HD Fury Arcana.   My setup is using an Apple TV as the source and an Epsom TW-3600 projector. The projector is the only screen I have access to.  When I try and setup the Sonos Arc I get an error saying CEC not connected.  How do I get my HD Fury Arcana to talk to the Sonos Arc?

I recently purchased a sonos arc which arrived last week, setup as per the sonos instructions and was all working fine. However i have started encountering issues with the sound just randomly dropping out. This can be when watching TV or using one of the android apps on the tv (Disney +). Also when the xbox series X is set to output dolby atmos the sound drops every few seconds. Sometimes when the tv is first turned on then sound does not come through the soundbar. To rectify the TV audio i have to change the output from Audio System to TV Speakers and then back again. This however does not stop the sound dropping randomly again or the Xbox Issue. I am unsure which device is the problem, whether it is the soundbar or the TV Struggling to process the sound correctly. However i have never had any of the above issues when using headphones or the TV Speakers.Setup on the TV: Speakers: Audio SystemeARC mode: AutoDigital Audio Out: PCMPass through mode: Auto I am also posting this on the SON

Hi, I am trying to add 2x Sonos one sl speakers as surround boxes to Beam. Network router Is unifi router (one LAN network, one ssid). All connected wireless to same SSID. As regular boxes added to the same chamber both boxes function well. But if I want to add them as surround to the beam, I get an error message stating they can not connect. diagnostic number 841887912.

Hi all, For some background I havenvidia Shield > Hue Sync Box > TV (hdmi1) Took delivery of my Sonos Arc today and was super excited to get this working. Its connected to my eARC hdmi socket on the tv and appeared to work fine. However, when watching a movie later and turning on the Hue Sync Box light effects it became apparent that the lights were lagging or even freezing at some point. If i unplug the power for the Sonos Arc - everything is fineI’ve tried the followingReplaced all HDMI cables with high quality ones Connected my laptop > hue sync box (problem persists, so i can rule out the nvidia shield) Tried different HDMI ports on the sync box Tried different HDMI port on the TVNo matter what I do the light effect seams laggy, occasionally flashes, or just freezes on one color I’ve logged this with Sonos, and will be calling them tomorrow - but if anyone has some other ideas to try, please reply. I’d hate to return the “Arc” but its a considerable amount of money to pay

I’ve had the Arc working flawlessly for 12 months or so, paired with a Sub 3 and two Ones. Watching the TV yesterday..the screen went black, sound stopped and the light on the ARC was flashing. Everything came back for a second then it repeated and then settled. It has continued to do this all day on intermittently. The setup then disappears from the Sonos App. Any suggestions? Thanks

Hello - Has anyone mounted their Playbar above the TV? How’d it work out? How much above eye/ear level have you done it/how much space between top of Playbar and shelf (or ceiling) is required?  Any issues with top of Playbar being too close to shelf/ceiling above (causing distortion of the sound waves or over-heating)? I am considering moving the Playbar above the TV (which is on an extendable mount that comes out of a recess in the wall).  

Ciao a tutti volevo sapere se era possibile abbinare una Play 5 con due One.Grazie

System: LG UHD display, Apple TV 4K (A12 Bionic version), Sonos ARC SL/Sub/Play1 home theaterProblem: volume control stopped working / no audio outputSeveral days ago I noticed an issue with my Sonos home theater - no sound output in Prime videos. Clicking the volume control on the aTV remote brought up a grey circle with a slash on the right edge of the screen. I was still able to get video out of locally served movies as well as the Hulu app. Later in the day, the Hulu sound quit, followed by Apple Trailers. Now I have no sound at all, even from the aTV click and window system sounds. I discovered that none of the apps on my devices could see the Sonos system (once the Sonos HT was installed I never again used the apps), so I did a WiFi reset as prescribed in the support docs. My apps could then see the system, but the audio was still gone. I reset the remote function and had the app relearn the aTV remote, still nothing but that grey circle with a slash on the right side of the scre

I have sony KD65A8 tv and Sonos arc sound bar, problem when microphone switched on experiencing sound dropping out also when in adjacent room arc seems to have a mind of it’s own the other day just decided to suddenly switch tv on and play a music video. I have contacted Sonos support and while full of suggestions it seems it’s down to me to try and fix the problem. I am astonished at reading so many previous complaints regarding this issue that Sonos just seems to side step the problem.

LG 65SM9000PUA tv with Sonos ArcI could not get the sound output to stay on “internal tv speaker.”  If I select internal tv speaker it automatically changes back to “HDMI Arc” to play output through the Sonos Arc.I researched the fix on this forum and wanted to share my findings.Both the TV and the Sonos app have settings for autoplay for sound output and both must be turned off. TV settings to adjust:”All settings” then “connection” then “hdmi device settings” then turn off “SIMPLINK (HDMI-CEC)”.Sonos app settings to adjust:“System” then select the corresponding device, for me it was “arc” then turn off “tv autoplay”Make sure both tv and sonos autoplay settings are off and you will be able to change from Sonos HDMI arc as sound output to internal tv speakers.Warning: when you change back to HDMI Arc input on the tv, the autoplay setting on the tv will be reactivated.  It gets annoying turning off frequently but that’s the work around.Happy listening! 

I have a S1 setup, of which some parts are S2 compatibe, and some not.I am happy with this. I am operating this with the S1 app on my iPad.I want to buy a beam, gen 2. This requires S2. I accept that this willbe an isolated system.Can I install this by just installing the S2 app, and adding the new beam?

I’m trying to figure out exactly what I need. I have a TV with an eARC connection. I also have in-ceiling speakers throughout the house and on the patio. I’m trying to get the TV audio to the in-ceiling speakers (in sync). I have already ordered a Sonos Arc with sub package and a Move (for a room with no in-ceiling speakers). I also already have a Belkin Soundform (Airplay 2 receiver) that is connected to the amp feeding the in-ceiling speakers and an Apple HomePod Mini (it is my HomeKit Hub; I hardly ever use it for audio). I’m wondering whether I can get audio from the Arc to the Soundform to play over the in-ceiling speakers. That would be ideal, as it wouldn’t require buying anything else or making anything redundant. If not, is the only solution a Sonos Port connected to the amp feeding the in-ceiling speakers? That would mean buying a Port and rendering the Soundform useless. Thanks in advance. I appreciate how helpful everyone here is. Will 

Hi, this may just be me.I have had a beam and 2 play one as my surround sound that i just set up. When I test the sounds on the app it sounds great with the volume coming from all three speakers. However when I play my TV there is no sound out of the rear play one’s (both) or it is extremely low and does not add anything to my audio experience. I have been through the set up a couple of times and each time increased the distance sat from the speakers (its now at max) each time rerunning true play to optimize the sound which has made no difference.This is my first surround sound and its not the experience i was expecting or have heard about. I dont think it ls working as it should. Please help.I have a Sony Bravia xbr65x850e TV.

Hi everyone!Over the last few months I’ve jumped deep into the Sonos eco-system, and absolutely love it.However, I’m running into one problem that I’d love to get feedback on.Specifically it has to do with Dolby Atmos playback from a UHD Blu-Ray on my ARC.Whenever I play an Atmos Blu-Ray it sounds amazing, BUT it is constantly stuttering and has occasional static. It happens pretty consistently throughout the movie, but especially when it’s loud and there is a lot going on. It does it to the point where the movie is pretty much unwatchable.I’ve tried everything I can think of. And I’ve got an idea of what it might be, but wanted to talk to the experts.Here’s my Setup:Sonos Arc One Gen 2 and One SL for rear surrounds Playstation 5 for Blu-Ray 2017 LG C7 55”My thought is that since the TV only has ARC, not e-ARC, that this might be causing the issue.The blu-ray is putting out True-HD Dolby Atmos content, so I wonder if it’s that connection that is causing the stuttering?Worth noting, I d

Audio drops out randomly on Apple 4k TV. Usually happens when switching between applications (Netflix, Hulu, Etc.) or when first turning TV on. Now occurring in the middle of streaming. This is happening on a daily basis and I’m considering returning/selling my Sonos Arc. I’ve gone through all of the troubleshooting steps mentioned here, Setup:TCL 6-series 65R635Apple TV 4k (2nd Gen)Sonos Arc 

Hi, I have a beam and until a few weeks ago all was working ok.  It’s has no dropped my 2x Play 1’s and won’t allow me to add them as surrounds.I have factory reset everything and started again with no luck.  The error message I get is “two compatible Sonos speakers are required etc etc”.  It’s feels like it doesn’t even search, the error message instantly pops up.The WiFi router has been constant before and after the issues, so I have ruled that out.I have exhausted my understanding of this, any ideas?Thank youWill

I want to place the Sonos Arc under the TV in this room with vaulted ceilings and a large landing above.  Please see 3d drawing of room.  Will i get much and/or any of the benefits of the Arc in a room like this?