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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,001 Topics
  • 30,601 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6001 Topics
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Rbh314Contributor I
asked in Home theater
connecting ray to amp

I recently added a ray to my living room Tv. I already four speakers wired to a sonos amp in this room. I am trying to add the existing speakers to the ray to create surround. The online setup runs as it should but the connection fails every time and erases the amp from my system. The result is I have to restart the amp and I don’t get the surround sound desired.  Am I missing something?  I can pair the speakers, but since they aren’t truly setup as surround they just echo, it isn’t the desired outcome. Please help. 

13662
R
2 years ago
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AndyHutchContributor II
asked in Home theater
PS5 best settings for Sonos beam gen 2, sub and 2 one’s setup

Hi guys I’ve just upgraded from a Sonos play bar to a Beam gen 2 and finding it a bit confusing which settings to set up on the PS5.I also have a sonos sub and 2 sonos 1’s as surroundsI can only get 7.1 output on pcm but there is also Dolby and Dolby dts setting but they show 5.1could someone advise best settings on ps5 please to get best out of my setup ? Thanks in anticipation 

1239810
G
2 years ago
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Henryv99Contributor I
asked in Home theater
Connect a RCA analog to digital converter to Ray

I am connecting an Audio Technica Turntable to my Sonos system using a Sonos Ray, using an analogue to digital converter and connecting this to the Ray bar. The Ray will not detect the optical signal from the converter. I have tested it by connecting it to the optical input on my Denon Amp and it works perfectly but the Ray will not detect it? If I connect an optical cable from the DVD player to the Ray it works but it will not work with the signal from the optical signal from analog to digital converter?

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ratty
2 years ago
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Blesson92Contributor I
asked in Home theater
sonos is not shuffling apple music library

My sonos app is no longer shuffling my apple music library. This needs to be fixed asap. I have around 1000 songs in my library. I have had sonos for over 5 years and I have used sonos for music everyday. I use it with my Samsung galaxy s10+. Not being able to shuffle music is a deal breaker so if this doesn't get fixed, I will be looking into other sound systems. 

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controlav
2 years ago
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marc007Contributor I
asked in Home theater
Firestick and Arc

I have a Sumsung tv and firestick pluged into on of the HDMI ports. I just bought an Arc and set it up and plugged it into the HDMI ARC port and the firestick is not working now at all, no on/off, no sound no anything. It was working fine witha samsung sound bar and optical. I can use the samung apps built into TV and the sound works fine though the ARC sound bar just nothing with the firestick. Help haha

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jgatie
2 years ago
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sjimbobContributor II
posted in Home theater
Sonos Beam (gen 2) surround with One's does not show Dolby Atmos

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working?   If you need any more information, let me know!Thank you in advance!

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Corry P
2 years ago
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sjimbobContributor II
asked in Home theater
SonoS Beam gen 2 with two rear speakers (SonoS one) displays no Dolby Atmos on Netflix

Hi there,Recentely I bought the Sonos Beam gen 2 soundbar for my LG C1 tv. I connected it with a HDMI ARC cable and I made it surround with my two SonoS one's. The moment I wanted to experience the Dolby Atmos, I figured Netflix is only showing me Dolby Vision and no Dolby Atmos. The moment I unplug the soundbar Netflix is showing Dolby Atmos (since my tv supports this). I wonder if I am doing something wrong, but I thought Netflix would show me Atmos with this setup. Can somebody help me with this or explain why this isn't working? If you need any more information, let me know!Thank you in advance!

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J
2 years ago
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rony2005Contributor I
asked in Home theater
A Sonos speaker is added to arc just for voice enhancement.

I have speech enhancement turned on with the arc, but I'm still trying to find out how to hear dialogue better. Is it possible to have a Sonos one SL or another less expensive speaker configured to exclusively play voices?Has anyone else ever experienced the arc with only one back speaker? In that case, how did that sound?

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Mr. T
2 years ago
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BigDubRobContributor I
asked in Home theater
beam not connecting to Sonos App

Hi There I bought a new Sonos Beam. It connected initially to the Sonos app on iOS. It then just disappeared and now it won’t reconnect and cannot be found. I have unplugged the Ethernet, HDMI and tried resetting the system but nothing. It works with TV via the HDMI but isn’t registering on the Sonos app. Help! 

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Corry P
2 years ago
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KAL71Contributor I
asked in Home theater
Sonos Beam no longer connects to Sony Bravia TV - New Post

Hi, I made the original post below about 4mo ago. I was given the below solution in blue. I tried the solution & it didn’t work. I’ve been looking for the original Sonos HDMI cable, which I can’t find. I came back to this & tried again. I even did a Android software update to see if that would fix this. Nothing seems to work I followed the instructions exactly & the TV recognized the Sonos. My Sonos app, when I did TV Setup, said I was all set & connected to the TV. The Sonos device made a sound, but there simply is not TV audio coming through my Sonos. When i increase volume, the Sonos lights up but teh TV does not show any volume increase. This is so bizarre, because when I purchsed the Sonos & connected to TV 1st time everything worked perfectly & Sonos gave TV sound for about a year. Then just stopped. Nothing I do solves this. Sonos works fine for music on the Sonos speaker network. Can someone PLEASE help. Is this a Sonos problem or Sony problem??Original

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K
2 years ago
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huntaaarAvid Contributor I
asked in Home theater
latest arc update broke my setup

Everything was working fine with my arc and Panasonic tv.But after the last Sonos update:The tv sound is not in sync.The (sky) remote no longer controls the arc volume/mute but now controls the tv instead.The tv sound plays at different sync to arc at the same time. Not sure what’s got out of whack. Any help welcome.thanks 

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Airgetlam
2 years ago
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bhagon1979Contributor I
asked in Home theater
TV issues

I am hoping someone can help. We have Sonos, a Beam (with TV plugged in via ARC), an amp (with turntable), an old Play 3 and a Roam.I am having real problems connecting the TV to the system. I can get it to play through the Beam, but not the other speakers, which was my hack for a surround sound type TV watching experience.This is a recent problem, and I've done the basics (all updates, unplug from power, unplug ARC, etc.) and still doesn't work.Sometimes the other speakers show up in my controller (sometimes they do not), and even if I crank the volume on the amp and the play 3, no sound comes out.I do find this constant connection issues frustrating with Sonos.Side note: primarily my wife uses the Beam voice controlled with Alexa, not sure if that is related or not.Any advice warmly appreciated.

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Airgetlam
2 years ago
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Lio69Contributor I
posted in Home theater
craquelures sur sonos Beam

Bonjour ma sonos Beam a des craquelures sur le dessus au niveau de la jonction tissus et plastiques est ce normal ?cdt 

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L
2 years ago
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ThefatpandadContributor I
posted in Home theater
sanus arc tv mount with su wl855 mount install

Having a bit of trouble making sense of how to install this with that wall mount and could use some help. My tv is on the ground and I realize that the sanus arc tv mount has to go on the bottom holes before I mount the tv. The problem is the mount backer thing is only on the top and based on the su-wl855 instructions after I lift the tv and hook it into the mount, then I put the screws from that wall piece into the bottom holes of the tv. Am I wrong to then assume that I will need 3 people to install the tv? As I will have to put the back piece of the su wl855 first then have the 3rd person screw into the wall bracket while 2 people hold it up? Thanks a lot. also a bit confused on whether or not to use the spacer. manual here for reference https://www.sony.com/electronics/support/res/manuals/5004/453320bc03e41c49f8852fb982b51207/50040731M.pdf

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T
2 years ago
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WilllawrenceContributor I
asked in Home theater
Play 1 pair wont connect to beam and One SL wont

I have a beam, sub and One SLs setup as surround in my living room. I recently bought two used Play 1’s and it won’t connect as surround. It recognized them but will not connect toy current setup. How do I get them to pair into my existing surround setup?  

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N
2 years ago
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babyarcosContributor I
asked in Home theater
Phillips TV does not have HDMI ARC or Optical ports

HELPJust bought Sonos Beam for my Phillips TV 46PFL3706/F7Tv does not have HDMI ARC or Optical portsHow do I connect ? 

6002
106rallye
2 years ago
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AlderkingContributor I
asked in Home theater
Samsung TV + Apple TV + Sonos BEAM suddenly stopped working

I have a Beam (Gen 2) hooked up to my Samsung TV and Apple TV box. Everything has worked like a charm for the last year or so.Having changed nothing, as of last night, I suddenly have no sound through the Anynet+ (Samsung HDMI-CEC) connection. Sonos still works fine via Airplay 2 with other devices. The TV sees the Sonos Beam, but when I increase the volume, rather than registering a volume number, I get a series of dots sweeping up and then it disappears (see image 1).I have spent several hours trying everything I can think of. I’ve powered everything off, removed the HDMI cables, turned everything back on and reconnected step by step. Everything is working -- except the sound through the Beam.I’ve tried re-setting up the TV through the Sonos App, but I get stuck at images 2 and 3.I’m stumped and very frustrated. If anyone could help I’d be truly grateful...Apple TV iOS 15.6Samsung TV 6100  

8698
Airgetlam
2 years ago
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User679232Contributor I
asked in Home theater
What can I do if New Sonos product is linked to someone else's email

Today I bought a new Beam Gen 2 Sonos product at Costco and now that I’m trying to set it up it is requesting an e-mail and password that does not belong to me as if someone else linked their e-mail with this hardware. It seems that I won’t be able to fully use my new product if it linked and governed by someone else.

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J
2 years ago
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SpudInfinityContributor I
asked in Home theater
Sonos Port + Sonos Sub Gen 3 + Kef LS50?

Hi all I currently have an arc + sub setup for TV watching and a pair of KEF LS50 Wireless actives for music. The great bass response I get with the Sonos setup has now made me want to hook up a sub to the kefs :)  is there any way to use my existing Sonos sub 3 for this? I know I can’t connect the sub directly to the kefs but would a solution be to use a Sonos Port? Would connecting the Port optical out to the Kef optical in allow me to group them together with the sub? I think I’m getting a headache

3723
J
2 years ago
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MikeE67Chromatic Producer I
asked in Home theater
Sonos Sub 3 stopped working on WiFi

Hi. For some reason my Sonos Sub 3 has stopped working on WiFi but I have since solved the problem by connecting my Sub directly to my router.However I am curious as to why this should happen on WiFi but not on an ethernet connection?I now have my Arc and Sub connected directly to my router with just my 2 One SL's connecting via WiFi as I have had no issues with my 2 surround speakers!It was only with the Arc and Sub that I had connection issues.It was strange as when I had the problem the Sub was showing on the Sonos app but no sound was coming out of the Sub whilst it was on WiFi.Just curious. By the way I have tried all the usual things like rebooting my router etc.Just to add that before when I only had the Arc on a wired connection (I think it's called SonosNet), on the Sonos app under 'About My System' I only used to have the Arc on WM:0 but now not only is the Sub on WM:0 but the 2 SL's are as well and they are still on WiFi?How is that?I would have thought that my 2 SL's would

42816
M
2 years ago
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ErezaContributor I
asked in Home theater
Samsung Tv q90r & Sonos arc & Apple tv 4k Dolby Atmos

Hihave spend a whole day trying to figure out what the problem is. But didn’t succeed, so I hope maybe someone here could help me out. my problem is that in my Sonos app Dolby Atmos is not displayed when watching movies from my Apple TV 4K. It only displays Dolby Digital plus 5.1.alle the movies in different apps (Netflix, Disney, HBO) shows the Atmos option in the info title. Normally when this is displayed I am also receiving Atmos on my Sonos app.  when using the mentioned apps from my tv instead of Apple TV 4K I am also getting Atmos on my Sonos app.  Anybody who can tell med what the h… is going on :) 

4542
E
2 years ago
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KD3TBContributor I
posted in Home theater
Sonos Beam Stand-By Mode

My Sonos Beam is connected to my Samsung TV. It is plugged in to the TV using HDMI. When I am away for an extended time, I sometimes unplug the TV.   If I do not use the Beam for an extended time, will it go into a sleep mode or is it better to un plug  the power too.Thank you, Irwin 

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Stanley_4
2 years ago
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alfamanContributor I
asked in Home theater
Sonos Ray Set-up

Will I be able to adjust the volume from the remote control of my Humax Aura 4K recorder (SPDIF connection) if I plug the Sonos Ray cable into the Humax instead of plugging the Sonos cable into my Panasonic 4K TV.

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A
2 years ago
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ritkoContributor I
asked in Home theater
Problems with HDMI ARC and Beam on TCL TV

Basically every other time I turn on my TV the Beam(Gen 1) will not connect with the TV. I then need to unplug the HDMI cable from the TV and plug it back in for it to connect, or doing the Tv setup in the SONOS app also helps with this issue. If I try to fix it within the app, I also need to do the TV setup two times, the first time it will say there was an error, but when I try again it works. I usually just end up removing the cable and putting it back, since that is much quicker.The annoying thing is it happens basically just every other time I turn on the TV. Both the Beam and the TV are running all the latest updates, this has now been going on for about a year. I have tried resetting the TV but that did not help.I have also noticed that when I turn off the TV, sometimes the LED on the Beam turns green, sometimes it stays white.I'm using the HDMI cable that came with the Beam to connect the TV, but maybe changing the cable could help.TV model: TCL 50P815 Running Android TV

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Corry P
2 years ago
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skodmanTrending Lyricist I
asked in Home theater
The arc does not start the audio return sound

My setup: I have and LG tv ( it has eARC) and a appletv and a ARC.I use the remote from the appletv.When i turn on the appeltv it turns on my tv aswell. But lateliy the sonos arc dosnt start the sound ( audio return channel) the sound comes out of my tv insted.i can then mauely aktivate the return channel on my tv and then the sound comes out of my ARC. It have always worked,but for about a week ago it dit not work..I have not made any changes on my setup.I have tryed a power draine.With all the hdmi plugs pulled out of my tv.what am i missing?please help. P.S there have ben no update to my tv,i update the tv mauely.So no changes there. 

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Corry P
2 years ago
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