Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,345 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4653 Topics

M
ME HumptyContributor I
posted in Home theater

Beam Gen 2 connection issues

Hi, I bought the Beam Gen2 shortly after it came out. Ever since it has periodically lost connection to my WiFi for no apparent reason. I can’t get the system to connect again now at all.It’s not right that a premium product like this requires a factory reset every month or so. Has anyone else experienced this and do you have any hints or tips to make the system more stable?

1
G
1 year ago
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wnschoenContributor I
asked in Home theater

Ray and Sony XBR-48A9S Optical Work Around

Is there any work around or additional product to get the Sony XBR-48A9S Remote (it is NOT an IR remote) to control volume on Sonos Ray?

2
G
1 year ago
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KaeyonContributor I
asked in Home theater

All peripherals disconnected (includes diagnostic number)

About 2 days ago while watching a show, my Sub Mini and both One SLs just seemed to lose connection. The Arc was still working fine so I went into the app and sure enough it said there were 3 issues. Cool, so I went in to "fix it" but I kept receiving an error that no products could be found and to try again later. Fine, we were about to go to bed so I tried again yesterday, same issue. I attempted to research and troubleshoot this for hours yesterday and have started back this morning.. I'm becoming exhausted. This has never happened before and NOTHING has changed with my network. The Arc still shows "Excellent Connection" in the app.At this point, I've tried resetting the router and modem and even factory resetting the speakers. When I factory reset the sub for example, I do get a message that prompts me to set up the sub mini. So cool, its definitely being recognized. It connects to the wifi! Getting excited I proceed thinking I'm making progress.. then I go into my settings > sy

14
Ken_Griffiths
5 months ago
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ggbourneContributor I
posted in Home theater

Apple TV 4K, HD Fury Arcana, Beam Gen2 and CEC

I have an Apple TV 4K (latest), connected to a Beam Gen2 and Sub Mini, and a very old Panasonic HD TV.The TV lacks ARC so I use an HDFury Arcana 4K. Apple TV to Arcana, which splits to the Beam and the TV.When I added the Arcana I found that the CEC volume control on the Apple TV now worked, and controlled the Beam. Great.Until this morning.First, the Sub Mini decided to disconnect itself. Reconnecting that meant essentially resetting the entire system, eventually a factory reset and starting again on both the Beam and the Sub.During that process the CEC connection to Apple TV was lost. No amount of resetting / rebooting has got it back. I’ve completely reset the Apple TV, unplugged/plugged, reset the Arcana. No joy.Any help would be much appreciated.

3
G
5 months ago
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Zed33040Contributor I
asked in Home theater

no atmos

Hello…So I see alot of people having problems with sonos arc playing stereo pcm instead of atmos..I watched Batman yesterday with atmos displayed on app and now its saying stereo pcm on app. I haven’t changed any settings or done anything different so I know its set up correctly as far as tv settings..please help as just purchased arc for this ability. Thank you for any help you can provide.

9
Z
4 months ago
J
JFranciscusContributor I
posted in Home theater

sonos 7.1

I have 2x era 300 as surround speakers with my arc and sub and I understand my system should now be able to generate 7.1 channels. I'm trying to get this out of my PS5 whilst playing games, however the Sonos app keeps displaying 5.1. So is this a bug? Am I really getting 7.1 instead of 5.1? What am I missing here?

2
J
1 year ago
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BarnabyGContributor I
asked in Home theater

One SL offline

I have 2xplay:1 speakers and 2x One SL (kitchen & office) speakers all in different rooms. They are all on network channel 11 and all 4 have the white light on the top.First the kitchen one no longer appeared on the list of speakers. It would still play music from the previous time it was used. I reset it and my router and still no luck. Then randomly it came back, but the office one disappeared off my list.Tried resetting the office one but no luck. It is now still got white light. Edit: after typing this the office one is now showing on my iPhone, but not my laptop. If I try to join it in to a group it says it can’t connect.

4
B
2 years ago
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LjPharmContributor I
asked in Home theater

Adding SONOs subwoofer to an existing SONOs Arc

Hi, can someone tell me how to add a SONOs Sub Gen 3 to an existing SONOS Arc? I learned that I may have to use the SONOs App. How can I do this? If I want to also add the SONOs surround in the future, do I follow the same procedure? Thanks.

1
jgatie
6 months ago
S
sherriffbContributor I
asked in Home theater

Beam 2 with sub mini

When playing music nothing comes out of the sub mini?

1
G
1 year ago
J
jsquanceAvid Contributor I
asked in Home theater

Gen 2 Sub low vibrating hum

Good morning.  I’ve tried everything I can think of to figure out how to get my sub to stop the occasional  vibrating, screechy, hum sound.  Mostly noticed with television, low volume levels.  I put acoustic foam underneath thinking it has been shaking a wooden cabinet, but I don’t think that’s it.  Any suggestions?  Lot to spend for a sub that puts out an annoying sound. 

3
buzz
1 year ago
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orangepantsContributor I
asked in Home theater

Ongoing Wi-Fi dropouts / issues with Ben (Gen 2) and Sub (Gen 3)

Hi, I am hoping to get some assistance with a problem that seems to be occurring once or twice a week and usually involves spending upwards of 30 minutes trying to resolve.I have had a Sonos system since 2014. Currently the system is comprised of a Move, Roam, an IKEA Symfonisk Lamp (Gen 1), a Beam (Gen 2) and a Sub (Gen 3).All of the products are connected via a Wi-Fi network. I do not have the Sonos Boost box.It seems that occasionally (perhaps 1-2 times per a week on average), I lose Wi-Fi connectivity in the house. Usually this is resolved without any intervention from myself and the Move, Roam and Lamp all seem to reconnect to the Wi-Fi network by themselves and don’t cause any issues.With regards the Beam / Sub, one of two things can happen:Beam still shows up in the Sonos App but with a “?” next to it, implying that the Sub is missing. Powering off the Sub at the wall and rebooting does not fix the issue. If I want to add the Sub back to the system I have to power off at the wal

1
Corry P
1 year ago
T
TenyorouninContributor I
asked in Home theater

Playbar keeps cutting out - likey overheating - suggestions?

My play bar from 2018 has been cutting out. I suspect it's overheating because the longer I unplug it, the longer it runs again after being plugged back in.Does anyone have any suggestions on causes or how to repair it?Another possibility, but I don't know if it has a temperature sensor somewhere, might be faulty temperature reading.

3
Airgetlam
11 months ago
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Herrman62Contributor I
asked in Home theater

How to update app with new arc location

Hi, I have changed the arc from table top position to wall mount and I want to update this in the app.  but I can’t figure out how to access that info.  Hope someone can help.

2
H
2 years ago
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R3drumContributor I
asked in Home theater

gen3 sub on my beam + ones surround setup doesnt really give much bass

So I have a surround setup, beam, ones and a gen3 sub. I've never really been blown away by it. I like listening to bassy music that I can feel in my body. I don't really get much bass from my setup though. Even if I crank the bass in my sub to +10 it still barely goes on. This is from Spotify direct on my phone, tv Spotify app, or Spotify through the Sonos app. All the same results. The sub is working, but I have to stand over it nearly to feel a good amount of bass.  I also went to my friends house who has an arc and a sub and we turned up some music and my body was literally shaking.  I've tried all different settings in the Sonos app btw, and I don't have truplay 

17
J
3 months ago
A
alevy101Contributor I
asked in Home theater

Upgraded soundbar, cannot add surround sound

I recently had a beam soundbar, with 2 surround sound (SL) speakers that worked just fine. I then upgraded my soundbar to an ARC (and connected to TV with HDMI). However, now I cannot re-add my surround sound speakers. They are nowhere to be found in my profile, and when I do add product/search product it searches for a long time and cannot locate (the speakers are connected to the same wifi as the soundbar). I’ve tried unplugging the soundbar and speakers and re-plugging but that hasn’t helped either… 

8
Airgetlam
1 year ago
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everthmContributor I
asked in Home theater

verizon voice remote volume for Sony TV not working with Arc indirectly.

Volume control only does not work indirectly on Verizon voice remote paired with Sony A95K and Sonos ARC connected via HDMI/eARC.  It will change the volume however when pointed directly at the ARC.  Other functions on the remote work indirectly such as changing the channel.

5
E
6 months ago
A
amilemanContributor I
asked in Home theater

playbar makes high pitched continuous audio

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

3
Corry P
1 year ago
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ReezyContributor I
asked in Home theater

Cinema Set Up Suggestions

So I designed a small cinema in a house I'm working on which is going to have space for an Arc front facing, 4 in wall speakers- two on each side of the cinema room filling 100% of the room and a space for rear speakers, planning on going with Sonos 5’s as rear surrounds or the Era 300s. I’m confused as to how to set them all up. The number of Amps to be used here isn't a problem. Any suggestions? Much appreciated. thank you

5
AjTrek1
8 months ago
J
JonOsborneContributor I
posted in Home theater

Beam gen 5.1 vs amp 4.1

After some opinions.  I currently have lounge set up with Beam gen 1 - sub gen 2 - 2x One SL’s for rears.  I have been gifted 2 x sonance ceiling speakers.  I will buy the amp to drive these but not sure where to go with it.    Shall a bond the amp to the beam and use the ceiling speakers as rears or lose the beam and use the amp and ceilings as fronts then bond the  sub and one SLs as rears creating a 4.1 system with phantom front.          

3
buzz
1 year ago
S
StinsonddogAvid Contributor I
posted in Home theater

Playbar Setup - connect to Sonos named wifi first?

I have Sonos in four rooms in my house so I am quite familiar with the workings.  I went to a friends last night and they have a Playbar that they purchased with the house.  We struggled to get S2 to find it.  I finally realized that his phone needed to be a  SONOS named SSID that I suppose the Playbar has to connect to his wifi.  I don’t recall that with any of my newer products, and I can’t find ANY mention of it here on the support pages or in the community.  Just in case we need to troubleshoot again for example if we change his wifi SSID, is this normal and where is the Sonos documentation on it?   Thank you.  Michael

3
J
3 years ago
M
MillszoidContributor I
asked in Home theater

LG C3 + ARC = atmos audio drops

Hey there I am hoping this thread picks up a fix but having read so many others I’m not sure.Firstly I have read similar threads to my issue but feels that its worth posting to see if this is a different issue.I have just bought a LG OLED65C34LA and connected it to my 4yr old Sonos ARC, configured the sound to run bitstream, pass through and it works fine when not Atmos, but when Atmos the sound isn't stable, I get a drop every few seconds.The issue is on native tv apps (Netflx, apple TV) and also when I connect my apple TV 3rd gen to the TV where its different with Apple is there is sound until I play Atmos content and then nothing.  Sky is similar with Atmos audio very unstable.I have upgraded all HDMI Cables, I have reset and rebooted countless times on all devices. all software is up to date with LG releasing an update this week that has not resolved the issue.  Also connected devices at different stages to see if the order and pace is a factor and it isn't.So any thoughts?  I am p

4
M
1 month ago
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FoxEcho44000Contributor I
posted in Home theater

New on Sonos, "Unable to connect" each day

Hello everyone,First of all, please forgive my English !I would like some help on my problem ; I bough a Beam, my first Sonos product but I am quite disappointed…I connected the Beam to my TV via HDMI and works fine, connected to the wifi works fine too.I setup my router to shutdown the wifi during the night and then to run it at 8.00 am (router is still up, only wifi is shutdown). On the morning when wifi is back, every thing working good except I can’t connect to the Beam (unable to connect to sonos). It’s strange because in the wifi devices list I can see “Sonos ZP” connected, but on the app I can’t connect to it. If I want it to work I have to reboot my router, and then Sonos is back. I try this : put a fix IP address, separate the 2.4 and 5Ghz networks but still same thing ; in the morning when wifi is back, everything is working except the Sonos. Thanks for your help !

1
Corry P
3 years ago
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wakingupContributor I
asked in Home theater

Removing Setup and starting over

Until recently, I had a Playbase connected to my LG smart TV with an optical audio cord. Also connected were my Sub woofer and 2 Ones giving me surround sound for the TV that seemed to work very well. Inmy living room I also had an older Marantz receiver, 2 decent wired speakers, a CD player and a Turntable giving me a reasonable stereo system.In my infinate wisdom, I purchased an Amp which was to replace the receiver. My hope was to connect everything together so that I could have my TV with surround sound or switch to my CD or Turntable or the Sonos app for stereo. I purchased Y RCA plugs so I could connect both the CD player and the Turntable to the AMP. Obviously only one at a time but I hoped to save pulling and inserting plugs all the time.  The TV is now hooked up to both the playbase (optical cord) and the AMP (ARC  HDMI). Nothing is working as it should and I’d like to start over. I’m also contemplating moving the Playbase to the Bedroom TV and using the wired speakers with th

2
A
3 years ago
S
sft12Contributor I
posted in Home theater

Beam Installation

If I plug my Beam into the HDMI ARC output on the TV, my cable box would have to go into the other HDMI port, which won't be possible, as I would then have to choose one port or the other as a "source." I assume this means I can only use the optical adapter to connect the Beam?

2
S
3 years ago
J
Jdubb325Contributor I
asked in Home theater

Sonos Beam flashing orange and white with a cracking sound

My Sonos beam flashes orange and white. I’ve tried multiple HDMI cables, power cords, even multiple TVs and outlets. The volume turns down automatically, as soon as I turn it up it turns back down. I sent a diagnostic, my number is 1989372323. Thanks for any help you can provide. 

1
G
3 years ago
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