Question

Sonos Beam flashing orange and white with a cracking sound

  • 30 January 2021
  • 1 reply
  • 96 views

My Sonos beam flashes orange and white. I’ve tried multiple HDMI cables, power cords, even multiple TVs and outlets. The volume turns down automatically, as soon as I turn it up it turns back down. I sent a diagnostic, my number is 1989372323. Thanks for any help you can provide. 


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1 reply

Userlevel 7

Flashing orange and white indicates your Beam is probably “experiencing a fault condition”. It’s best to contact Sonos support: https://support.sonos.com/s/?language=en_US#contact