Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,544 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4758 Topics

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NTurkContributor I
asked in Home theater

Sonos Arc dies after 2 weeks

My 2 week old Sonos Arc died yesterday. Used it during the afternoon without issues and at night, when I connected the TV again, it not longer registered. Followed all the instructions ( rebooting the router, reconnecting the power cable, etc.. ) and nothing worked. The Sonos Arc is completely dead - touching the buttons doesn’t do anything. Sub + Sonos One SL are still powered on and register when I touch the buttons - no power issues at all. All my home theater devices are connected to power surge protected extension cords. The TV is connected to the same extension as the Arc - so is the sub. All are working just fine. My Sonos Arc was a refurbished model - maybe it was a dud? Tried to reach the support team with no success - Live chat says no representatives are available and phone number for Portugal is disconnected.How can I get help? I can’t seem to even find an e-mail contact. I’d like to active my warranty as soon as possible so I can get a replacement. Thank you. 

5
N
1 year ago
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sberjanoContributor I
asked in Home theater

Sub (Gen 3) - way too quiet

Hello!Allow me to start mentioning that I am aware of similar threads in the community (this forum and reddit) but none of the proposed solutions worked for me. :(I have been using ARC for over a year without any issue. I recently added a Sub (gen3) and the result is somewhat disappointing: The sub is too quiet. Less than volume 10 I cannot tell the difference it makes, and even at +15 it is not impressive.My setup:LG OLED CXArc connected via HDMI 2 (earc enabled, bitstream, passthrough)I have multiple HDMI connected via Philips sync box (for the lights) - Apple TV 4k (2022) and a PS5.I have tried removing the sync box completely and plugging the ATV / PS5 directly to the TV with the same results.Sub (gen3)All the cables are certified hdmi 2.1The Sonos App tells me I am properly getting Atmos (ATV) or Dolby 5.1 (PS5). The sound is great, it is just the bass being underwhelmingI have tried placing the sub in different locations, true play on and off dozens of times, player with EQ bass

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Corry P
1 year ago
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RaulyyaestaContributor II
asked in Home theater

Mando a distancia televisor LG

Buenos días, tengo un problema, tengo una televisión LG C2 DE 77” nueva del año 2022 y no consigo configurar el mando a distancia con mi barra de sonido ARC, hago todo lo que me dice la app pero me pone que no encuentra el televisor, y solo puedo subir o bajar el volumen a través de la app, por que no es posible si la televisión LG es nueva de este año, concretamente de hace 1 mes?Gracias Mod edit:Google Translate (Spanish):Good morning, I have a problem, I have a new LG C2 DE 77” television from the year 2022 and I cannot configure the remote control with my ARC sound bar, I do everything the app tells me but it tells me that it cannot find the television , and I can only increase or decrease the volume through the app, why is it not possible if the LG television is new this year, specifically 1 month ago?Thank you

1
Corry P
1 year ago
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Noel84Contributor I
asked in Home theater

How to setup a wired Ray?

I have just purchased a Sonos Ray for my TV.  The TV is connected to the internet by an ethernet cable.  I don’t have a WiFi network as that has proved unreliable in my situation.  So, I want to use ethernet to connect the Ray.My Android phone is 6 years old running on Android v5.1, so it definately can’t run the Sonos App 2!      I’ll need a new phone.But before I buy the phone I’d like to know exactly how App 2 goes about setting up a wired Ray.  Everything I’ve found so far on the Web relates to WiFi setups.  Can someone please point me to a step by step explanation of a wired setup?  I could then make sure that I get the appropriate phone and ethernet setup at the TV end.Thanks in advance,Noel84

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N
1 year ago
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Josc21Contributor I
asked in Home theater

pcm multichannel 5.1 dolby instead of dolby atmos

I just bought the arc kit with sub gen 3 one sl x2 and the arc sound bar.Im actually watching Guardian of galaxy 2 on disney+ that is in dolby atmos.The thing is that on my sonos app its saying Pcm multichannel dolby 5.1.I have a Qled samsung Q60 70 inchs 2021.Its compatible dolby atmos and earc.So y is it in pcm multichannel 5.1 dolby???

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J
1 year ago
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Monte03Contributor I
asked in Home theater

Problem integrating sub mini in existing home theater setting

Hello,I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.What can I do?Thanks for your feedbackBest regards,Marc

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M
1 year ago
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SRH_82Avid Contributor I
asked in Home theater

Sonos Beam - Ethernet Connection Failing

Current setup: Sonos Beam connected via ethernet.  All other devices connected over SonosNet.Recently got a new router.  The modem stayed the same so I wouldn’t expect any issues.  Everything was working fine until this morning when my Sonos app couldn’t find any devices.  The ‘System’ button is dithered and it states ‘Unable to find your Sonos system’.Troubleshooting steps so far:Confirmed Beam connected over ethernet is showing as an online and connected device on through my modem. Unplugged all devices except for Beam. Tried the walkthrough steps on Sonos app to reconfigured the plugged in Beam and it states it can’t find the product.Any help would be appreciated.

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S
1 year ago
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RandyOContributor I
asked in Home theater

Will HDMI ARC and optical audio out work at the same time?

I have my optical out hooked into my receiver with surround sound.I have my Sonos Beam Hooked into my HDMI ARC. But for some reason I am not getting any output on the Beam.When I go to my Samsung TV under connected devises I can see the Beam as Connected.So my question is will the TV send the audio signal to both the receiver and the Beam or just one or the other. If it will send the audio signal to both, what am I doing wrong. 

4
Jamie A
1 year ago
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KeithLPContributor I
asked in Home theater

Problem with grouping to Arc

We have an open-plan living/dining/kitchen space.  On one side I have an Arc, with two PLAY:1 speakers as surrounds. I have a Samsung TV with eArc, all that works perfectly.For some time I have had a Sonos speaker in the kitchen area so that when cooking, I can group it to the Arc and hear the TV sound without having to turn the living room speakers way up. It’s been working fine for months… but not now.I am getting dropouts so badly that I cannot bear to use the kitchen speaker. I simply cannot figure out what has changed. My WiFi coverage is good (I have Unifi boosters around the flat). The kitchen speaker (a Sonos One) works perfectly when solo or grouped playing other sources.I have played around with the Group Audio delay, it doesn’t help, and as the speaker is effectively in the same room as the Arc+Surrounds it’s’ not very desirable introducing a delay. I’ve tried using a Sonos Roam instead of the One. Same behaviour.Any suggestions on how to troubleshoot or fix this would be mu

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K
1 year ago
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WmcinnesContributor I
asked in Home theater

Sub "connects" but not showing in app

Hello,I have 2 play 1s, a play 3, a move, and an arc connected to my system currently and can't for the life of me get my Gen 3 Sub added. Router is an Asus Zenwifi It "connects" and then sits at the connecting to wifi screen for a while then says it's added to the system but may not show up and to cycle the power if it isn't showing to complete the setup.Well I've done that and it's nowhere to be found. I have tried factory resets and repeating the process to no avail. Rebooting the router doesn't seem to do anything either.. "Find missing products" says it seems that all devices are available...I have also tried connecting an ethernet cable between the sub and router and completing setup this way but the sub doesn't even get discovered when I do this??Getting a little frustrated and looking for any ideas you have. 

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1 year ago
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Fletch LivesContributor I
asked in Home theater

how to connect surrounds to beam on app

Hello. I have multiple sets of Sonos speakers and want to connect one set to my Beam for a simple home theater. I can play music through any combo I like, but when I try to add surrounds to the Beam, they aren’t recognized. Help please?

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jgatie
1 year ago
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mbcoContributor I
asked in Home theater

Best sound from Beam Gen1

I have a Sonos Beam Gen1 currently connected to an older Rocketfish RF-G1185 outputting to an even older (2004?) 1080i Panasonic plasma TV (TH-50PX50U - that still works great) that only has one HDMI input and zero HDMI output.  I have the Beam connected to the Panasonic via it’s optical TOSLINK to HDMI cable. Problem is all audio is coming into Beam always shows Stereo PCM. First question: Is there any benefit to trying to feed Dolby 5.1 (or Dolby Digital) without surrounds or a sub? If not, I'll stop my quest right here. If not...My primary device is an Xfinity X1 DVR and when I set it to Dolby 5.1 output using its optical out and connect directly to Beam the Beam shows Dolby 5.1 format in. However, the audio out of Beam does not sound any better, in fact it is much softer and quieter.I also have an older generation (2 or 3?) Apple TV and Xbox connected to the Rocketfish via HDMI and when using those devices Beam still shows Stereo PCM and never Dolby 5.1. When I set the Xfinity X1 H

4
M
1 year ago
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Rahul222879Contributor I
posted in Home theater

sonos sub disconnecting from arc

sub gen 3 getting disconnected from wi fi and am tied of resetting the sub.  need some advise…  

1
Airgetlam
1 year ago
Mike_Wright_411
Mike_Wright_411Contributor I
asked in Home theater

Cracking/static noise from gen 3 sub - sound slike running water

Hi FolksI have a two year old Gen 3 Sub connected to Arc and Two Sonos 1 surrounds in my lounge.  The Gub has started to emit a cracking/electric noise intermittently.  It also sounds like running water - it’s the most bizarre noise.  I have rebooted, disconnected, etc, etc.   I can see others appear to have similar issues.  I’ve tried the Sonos virtual assistant but that was just infuriating.  I intend to call Sonos next week, but would value any advice.  Thank you, Mike.  

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Corry P
1 year ago
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Destroyer34Contributor I
asked in Home theater

Sonos Arc Loud banging sound

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2
P
1 year ago
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mrsgustafssonContributor I
posted in Home theater

Apple Music app on Apple TV 4K with Sonos Arc/2 One/Sub setup

I discovered that the sound is way better this way than when playing music through Sonos or Apple Music app on my iPhone. But I’m having an issue. After a while  some albums stop playing through Sonos Ones and play through Arc/Sub only. In other words surround sound is being dropped for some reason. After restarting Apple Music app everything is back to normal, but the issue is back after listening to a couple of albums.I’m having Atmos enabled. All devices have the latest firmware updates.Any ideas what the issue might be?

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M
1 year ago
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jwsmith97Contributor I
asked in Home theater

Audio Return Channel discconnecting from Beam

Recently purchased a Sonos Beam, and it works great, with the one exception. I have the Beam plugged into the ARC HDMI of my Toshiba TV with Amazon Fire Built In. I didn’t notice it at first, but now I have to go into the settings of my TV and restart the TV after turning it on (I guess in computer terms, waking it from sleep) before the Beam will connect with the ARC output. Unplugging the HDMI, and/or Power Cord from the Beam with no luck. My current setup is the Beam plugged into the HDMI ARC, and an Apple TV (CEC is on with it) and a PlayStation 4 (CEC is off on this device), plus the Firestick built in. I would think CEC might have issues from reading other support forums, but on the flip side of that coin, I don’t think it would work with a restart if CEC was the issue. Thanks in advance!

1
G
1 year ago
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Rich1234bAvid Contributor I
asked in Home theater

arc surrounds

Hi, I have an arc and 2 ones as surround, when I toggle off the 2 ones in surround audio, both have a slow flashing green light, I would like to turn this off, is that possible? 

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Stanley_4
1 year ago
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Hao LContributor I
asked in Home theater

ARC & Amp surround sound connected, but not working

Hi AllI got a recently bought a ARC and hoping to connect with AMP to for the surround sound. I got an issue. The ceiling speakers that connect to the AMP simply don’t have sound. The sound only comes from the ARC, On the App, everything seems to be connected, as you can see on the screenshots. I can even play and pause the ACR through the touch button on the AMP. To me on paper everything seems to be connected, expect for the sound. I’ve tried the reset the AMP. and Yes, when is not grouped by surround sound, the AMP and ceiling speakers work just fine on their own.By any chance, someone knows how to solve this problem?  Thanks a lot!!   

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H
1 year ago
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Greg1988Avid Contributor I
asked in Home theater

Beam and One Gen 2 same room

Hi, I've just purchased a Beam and tried to add it to my "Living Room" but it's created "Living Room 2". I don't want to connect them together but can they be in the same room? Not surely if I understand how the rooms work?!? I have tried to rename/move the rooms but just ended up switching the around.  

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Mr. T
1 year ago
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drtishlvContributor I
asked in Home theater

Sonos Arc keeps getting Disconnected from Samsung Terrace TV

Sonos Arc is connected to Samsung 65inch Terrace TV thru eArc.. When the TV is turned off the Sonos Arc gets diconnected and is not visible to the TV in the settings. I have to unplug the HDMI from the Sonos than plug it back in and the Sonos works again.. What can I do to fix?? 

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Airgetlam
1 year ago
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VolumizaContributor I
asked in Home theater

cannot connect Sub Mini to Beam and 1’s surround.

I bought a surround sound set, Beam, 2 x 1’s and a Sub Mini. The beam and the 1’s were very easily set up and sound great but the sub, I just can’t get it to be recognised. I’ve tried over Wi-Fi and Ethernet connection and no joy.  Tried booting it all up again, and again and again. Anyone got any tips? Suggestions?

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Ken_Griffiths
1 year ago
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Mikey13812Contributor I
posted in Home theater

remote programing

Can I program my fish remote to sonos

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Airgetlam
1 year ago
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liquidswordsContributor I
asked in Home theater

How to resolve "Your beam has been added, but may not appear in the System tab"

I’ve restarted and added my Beam three times, and continue to see this message. After powering it off and on again, it never appears in my Sonos app. This is beyond frustrating!  

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Corry P
1 year ago
B
BigNevContributor I
asked in Home theater

Cable colour

I recently purchased a Sonos Arc and Sub. I selected white to blend in with the existing decor. My Sub came with a white cable but my ARC came with black power and black HDMI which both stand out like dog’s b***s. I emailed SONOS (apparently the CEO) and asked if I could exchange the cable. I received a reply from a Dion stating that the cables only come in black. I have seen other posts where customers have received the same colour cable as the component they have purchased. I have also seen on SONOS website that white cables are available for purchase. Surely this isn't a hard thing to get right. Not a cheap item to have cables that don't match and then be told they don’t have white cables??? Anybody else have a similar problem and met with success?Disappointed in SONOS 😒

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Jamie A
1 year ago
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