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Contributor I
January 30, 2021
Question

Sonos Beam flashing orange and white with a cracking sound

My Sonos beam flashes orange and white. I’ve tried multiple HDMI cables, power cords, even multiple TVs and outlets. The volume turns down automatically, as soon as I turn it up it turns back down. I sent a diagnostic, my number is 1989372323. Thanks for any help you can provide. 

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1 reply

Lead Maestro
January 30, 2021

Flashing orange and white indicates your Beam is probably “experiencing a fault condition”. It’s best to contact Sonos support: https://support.sonos.com/s/?language=en_US#contact

"Receive with simplicity everything that happens to you." - Rashi