Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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I have seen lots of discussion about similar issues, but I haven’t seen my particular issue. I have my Sonos Arc connected to the HDMI eArc input on my Bravia TV. The Chromecast with Google TV is connected to the MHL HDMI input. If for example I watch Netflix through the App on the Bravia, I get full Dolby sound. But if I watch the same Netflix program through Chromecast, I can only get Stereo PCM sound. I have fiddled with every sound setting I can think of on both the Bravia and the Chromecast, but I can’t improve the sound. Any suggestions? Thanks,Mike
Hello everyone,I have a sonos 5.1 (Arc, 2 One SL, Sub) setup in a living room, and we have been noticing while listening to music via streaming from an app (Apple Music, Spotify) from within the sonos app, the sub audio stream cuts out for a varying period of time before coming back in. Doesn't seem to happen while watching movies or tv shows probably because the stream comes from the eARC rather than the internet.Things ive tried:*Changing the location of the sub to see if interference was a cause while all wireless mode.*Switching from a wireless setup to a wired setup (Arc wired to router, all others wireless on sonos net).*Switching to 2 wired (Arc and Sub wired, all other on sonos net)*Changing sonos net channel (Tried all 3, no fix)*Factory resetting Sub and re-adding to group (Both wired and wireless setups)*Resetting routerEven with both the Sub and Arc wired, the sub still cuts out so I don't think interference is still a problem. Also all the things i tried had the Arc as the
I am setting up a Sony XBR65A8G, signal source is Apple TV 4K and using ARC from the TV to the Sonos ARC. The Sonos app reports only stereo PCM. I have tried fiddling with the Sony TV settings, to no avail. Any ideas? someone familiar with XBR65A8G?
I play a 40hz pure sine wave through my sub at night to mask low frequency noise from outside. The volume of the sub is on the lowest setting. This has been good but recently it has started to 'pulse' rather than deliver a consistent tone which defeats the purpose of playing it. I removed and reinstalled the sub which seemed to help but even doing that isn't working now. Would anyone know how I can stop this pulsing or why it's happening?
Sub connects to zone and shows up in app as working but as soon as you press play for that zone the sub light starts blinking green and won’t play. Zone works otherwise. I’ve tried many resets, hardwired connection, and 2 different subs. Tech support didn’t know what to do so they are replacing both. Has anybody seen this issue?
Hi Sonos, I recently bought a Sonos Arc and have connected it to my TV using the HDMI Arc output of my (Philips) TV. Unfortunately I’m not that blown away by the sound quality, it sounds very ‘metallic’ and ‘crisp’ (I don’t have a sub at the moment so I expected to miss a little bass, but now it just sounds cheap. I created a diagnose report, the id being: 1920014812. Would be great if someone from support could check if there are any issues with the setup, or if anyone has any tips.. Johan
Hi, Has anyone figured out a way to install Sonos Beam Gen 2 sound bar onto Mantle Mount MM540 pull down TV mount. I got the Sonos Wall mount for beam and tried to hook it up the mount unsuccessfully. Checking with the sonos community to see if anyone had this figured out. Appreciate your help in advance.regards!p
Hi, I have a Sonos beam on my TV, it’s work very well i’m very happy with it.Few day ago i bought an Sonos One SL, i group it with my Beam. It’s Work well when play Spotify or radio sound. But when i play Netflix, Youtube, Playstation my Sonos One is directly 2 second late from my Beam.My Beam is connected on internet by an Ethernet cable directly on my rooter I tried to reboot all my stuff, connect/unconnect, looking in App nothing fixe it.In the futur i would like to complet my setup with a second Sonos One Sl for a surrounding sound, but if there is always 2 second offset with my beam is a big problem.Any idea how to keep my One and Beam together ?
Hello,My dad has a Beam, and he was having trouble hearing the voices on it. So we recently got him two One SL’s, one of which we figured could go next to his chair.We quickly realized setting up the One SL’s as surround sound wasn’t the answer, as voices still come out of the Beam mostly.I can group the Beam and the One SL’s to play in sync, but it has to be manually tirggered at each One SL every time, by long pressing the Play button on each, when you turn the TV on.I’d like each One SL and the Beam to always be in sync when he turns his tv on, so he can hear it better. Is it possible to set them up in a group so it plays that way by default? Thanks!
I started to watch Disney+ lastnight and realized that my arc was showing stereo pcm and not dolby atmos like it usually does when I watch marvel movies.i started the eternals lastnight and dolby atmos is supported.i thought it was maybe a Disney+ problem but I check on Apple TV and Netflix the same problem.i had my arc for 5 months now it this just happened lastnight.what could the problem be?
Here is my issue: I am unable to get Dolby Atmos to display in the Sonos app when playing a movie. Here is my setup: Samsung UN55JS8500 UHD TV, Oppo UDP-203, HDFury Arcana & Arc. I have the HDMI ARC Input of the TV going into the HDMI Output of the Arcana. I have the eARC Output of the Arcana plugged into the Arc. The Oppo is plugged into the HDMI Input of the Arcana. When I play a movie that should have a Dolby Atmos soundtrack, my Sonos app displays Dolby Digital 5.1. The movie is being played from a backup of the actual UHD Blu-ray via my Synology DS920+. Any ideas on what the issue might be?
Any help greatly appreciated. I have a 2021new OLED LG 55 Tv and the remote will not pair with the Beam.I have had to use the optical connection as the ARC is just not recognised for some bizarre reason.I have tried many times but the remote will not pair with the beam . The only way i can adjust the sound is via the APP.Any help appreciated. Thanks
I currently have a samsung frame above a fireplace. The wire for this is very well hidden down the side and under the carpet about 3 metres to the samsung one connect box. I’d really like to add some more speakers for films/music to the room and possibly a turntable. My predicament is that I can't start moving sockets etc as the room is wallpapered.I wondered how it would work if I had the following set up:Sonos Amp with HDMI into samsung one connect boxSonos Arc/Beam under TV ( can this connect via Sonos app as the tv one connect box will be connected to the amp? or do I need to directly connect the Soundbar to tv box via HDMI?2 Sonos Play 1 as rear speakers Sonos subwoofer My hope is that the Soundbar doesn't need to be connected with HDMI and can use the amp...but I don't know a great deal about these things so any advice would be gratefully received
When had whole system set up, for some reason this Arc wouldnt recognize the two symfonisk (nor would they recognize each other as possible stereo pairs).. so i started totally fresh factory restart, only these three speakers, still nothing, and i can’t figure it out. I do have a unifi set up which i’ve read has issues, but I have an arc with two symfonisk bookshelf in another room and it works fine. Only thing weird I notice is in my routers client list i see the frame speaker called a Play 5, and the bookshelf shows as an Ikea manufacturer rather than Sonos. is there something beyond a factory reset?Thanks
I just received my new Sonos Home Theater (Arc, Sub, and 2 ones). I have an LG 65 OLED C9 that sits on a TV stand, where the stand is in the old school TV niche and the TV spans the front of the niche so that it is flush with the wall. The bottom of the TV is at 19” and the top of the TV is at 51”. My seating position is 11' from the TV at about 40” high. I have 18’ tall 2-story ceilings in this room. Because of the upward firing speakers I can’t put the arc on the TV stand below the TV, but I could mount it on the front of the TV stand below the TV where it would clear the front of the TV. If I did that and had the top of the arc 4.5” from the bottom of the TV, the bottom of the arc would only be 10” from the floor. Alternatively, I could mount the arc above the TV. If I mount it 5” above the TV, the bottom of the Arc would be at 56”. Any recommendations are greatly appreciated.
Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!
Connected my sonos beam 2 and sub gen 3 to my tv. Sound plays via beam 2 but sub is not playing sound. ive tried multiple things, resetting router, connecting play 5 to router with cable, turn all sonos products off and on, connect sub to a different sonos (play 5), it’s still not working. I have submitted diagnostic information 1095816000
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