Something needs to happen. You don’t just cut off speakers and say that it was doing it wrong the whole time when no one even complained the 300’s were bad in any way, shape, or form.
 

It’s even more frustrating hearing the company who made the speakers describe the speaker itself exactly the way it supposed to play/function in those YouTube videos. 
 

lmao it’s like a “woops - we described our product completely wrong - our bad. Here’s the way it supposed to function a year and half later” 

Can we please be honest with eachother?

There was literally a video where one of sonos senior VPs was explaining how the rear channels were being output from the inner drivers of the Era 300s. And I say that there WAS a video because it was promptly taken down by Sonos as soon as it was posted in here. That was really scummy btw.

Let’s at least stop pretending all your customers are stupid

Hi ​@superlollo 

Yes. The video is still here: https://www.sonos.com/en-us/sonos-live, but was taken down from the YouTube channel as part of a general clean up, as I understand it, along with other videos. I agree that the timing was lousy.

The statement made in the video agrees with the statement in print on the Reddit event, which I quoted above. It does seem like this is going win the contest over the information in my documentation - it was this that I was waiting for clarification over, and still am. Official documentation is official documentation, and I have to stick with it, which is why I - and others - have been seeking clarification over this apparent mistake. I apologise for any confusion or consternation caused as a result, but we are trying to rectify matters.

Please know that we are listening to the feedback you are all providing, we are presently investigating the reasons for the feedback, and I personally think it very likely at this point that changes will be made.

I hope this helps.

Thanks for your answer, I appreciate it. Currently the inner drivers are completely disabled, it’s not like the volume is only lower. If it actually is lower, it is 95% lower, you can’t hear anything unless you put your ear right next to it (touching it). At that point you might as well turn it off.

I’m sure it wasn’t like that a couple of months ago, you could clearly hear it. Even in trueplay configuration, both quick and advanced, the inner drivers don’t emit any sound at all.

Having some sort of setup in the app where you can specify your surround placement (corner, close to a wall, no wall) would be extremely beneficial. My B&O speakers have such a setup and it’s not like B&O is a huge software company or anything. Even better, some separate volume sliders for left/right surrounds.

If Sonos is afraid that the user will screw it up, just add an “advanced” mode in the app that enables those functions only for those that want to use it. My router has something similar, when you login you can only see some very basic config options, but then there’s the “expert” menu which allows you to do all sort of stuff at your own risk.

Hi ​@superlollo 

You have made 3 good points there, and I added them all to the document that will be passed to the people who decide such things. Thank you.

Maybe it needs an extra button too, to revert to Sonos’ Standard Configuration. Make it a two-click process: “Reverting to Standard Configuration will erase all user customisation settings for this room. Are you sure you wish to proceed?”

I feel like such a fool, I went through 3 months of waiting for the fix for the og Arc and sub problem and forgave and forgot too easily, I foolishly went onto to purchase the Era 300’s when they came out and paired with the Arc (the inward drivers worked as then described for rear sound, up firing driver worked as they should, you would only hear them fire when sounds were supposed to be from above) 

But then even more stupidly I laid out more cash for the Arc Ultra, so to now being totally gaslit by Sonos by removing all the original information and videos of how the Era 300’s work and sticking your heals in and saying this was all by design is utter garbage, who on earth would mix hight channel sound with rear channel sound and fire it all to the ceiling ? It is beyond belief, my guess this is in an attempt to kill anymore bad press after the latest backlash over the app but you have done completely the opposite I'm afraid.

I was mulling the idea of replacing my hi-fi amp to Sonos before this but not a cat's chance in hell now.