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Sonos Beam Not Recognized by Samsung Tv

  • 6 October 2023
  • 57 replies
  • 8651 views
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57 replies

M

An update to my last post. Getting my smart plug to turn the Beam off then back on again a couple of minutes later early each morning does seem to have worked for me. 2 weeks without any issue. It’s still a work around but one that for me (fingers crossed) is working. 

N

I have a Samsung with external hdmi box and ARC connection. Frustrating that I have a Nintendo switch, Xbox and Sonos hooked up to TV and the sound cuts to “tv speaker” almost randomly. I’ll try the smart plug idea. 

L

Help…

It seems I now have this issue as od today 

My samsung QE65QN85C all of a sudden doesn't recognise the The beam..

It was working fine last night.…

I have tried the re booting 

Re setting router 

It's ridiculous 

If seems there is always something with this sonos

It only recently bought a new TV and this new system and it has always has niggling issues

But this is the worst as nothing fixes it…

Can anyone help.

Thanks 

C

I bought a Samsung S90C Tv 2 weeks ago. The Sonos arc is connected with its original hdmi cable to HDMI 3 (eARC). Sonos arc gets not recognized by the tv. The setup process in the Sonos app ending up with „CEC not connected“. The first 2 days I was scanning forums and articles to fix it myself. I ended up calling the Sonos support. It became a routine of ever day calling Sonos and Samsung support for 30 min each, if the found a solution for the problem.

They are only advising the trouble shooting like in ever other forum post. Still not working.

L

Hi 

After spending an untold amount of time on hold with Sonos chat…

We managed to resolve for the time being!

Basically disconnected every hdmi cable and power from TV & beam

Reset router then plugged each HDMI input back in 1 by 1.

I guess like a complete reset

Then had the TV set up each new input again, perhaps try these steps if not tried before.

Fingers crossed all good from now on

 

M

I wish I had read this post before we just bought a new Samsung S92C last week.

I have spent all.weekend trying to set it up with the Beam, with no success.

Gutted as we wanted to add to it to a home cinema experience. 

Any up to date advice gratefully received.

All resets and updates carried out, still not working

 

 

M

I had the issue of my Samsung QE55QN95C tv and the Beam Gen2 sound bar not connecting back in December ‘23 which I fixed in Jan ‘24 by using the Alexa smart plug to control power to the Beam, switched on/off and it would connect.

This eventually settled & remained stable until today (20.7.24) and the issue of the Beam+TV not identifying has started again from this morning.

I set up the smart plug connected to the Beam and used the stop/start routine again and after several attempts over a few hours it has reconnected and we will see how long it lasts this time.

Sonos are having a bad time getting a fix for this problem. My son was considering getting a Beam but I told him he would be better to look around or wait until Sonos resolve the long running issue.

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