Sonos Beam Not Recognized by Samsung Tv

Hi @JobieOneCojone et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

I had the same issue with my Beam reverting to the TV Speaker after being off for awhile. I have an OLED S95B Samsung TV. The only way it would get back to the Beam was to turn the power off on the Beam, turn it back on again, and the TV would then pick up the Beam when turned on.

I spoke with Sonos Customer Support and had the audio set to PCM. That did the trick. You can get there on my TV by going to Settings > Input Device Manager > Sound > Expert Settings > Digital Output Format and select PCM (from a list that included Auto and Pass-Through).

Not only does this keep the Sonos Beam always connected (via HDMI e-Arc), the sound also connects with my Play 1 satellite speakers and the Mini Sub to which the Beam is linked for my living room Sonos audio setup. The bonus is also that by using the Spotify App on the my Roku controlled screen, my music playlist plays through all my speakers with a screen on the TV that displays the album cover of the song and other information about the artist. Very cool!

And the TV sound is awesome too via the linked Sonos speakers.

Hope that helps!

Was this recently with the latest software? Will give it a try! Thanks :)

Yes - within the last week, with all software updated. Hope it works for you.

That worked great for the last few weeks until this week where it’s disconnecting every few hours. 
 

anyone else the same? 

This has been ongoing for me since I bought my Beam. I have called countless times, spent countless hours, even had Sonos send me a new Beam.  EXTREMELY FRUSTRATING. SONOS FIX YOUR ISSUES.  This is insane it’s 2024 and we still have to deal with incompetent technicians who can’t fix a problem to connect to a device it was made to connect to SMH

Had no problems until I had a power outage, after that my Samsung Frame didn't recognise my Sonos Beam 2 all of a sudden. But remember I turned off Anynet+ setting in the. TV because it was constantly turing on my PS every time I started the tv. Turning it back on fixed it.

TURN ON ANYNET+ AND SAMSUNG TV WIL RECOGNISE / FIND YOUR SONOS AGAIN.

Sadly I can't turn off the the Anynet+ setting after discovery anymore, then the sound immediately switches back to the tv :( 

I’ve had the exact same issue. I’ve been dealing with both Sonos and Samsung on this.

long story short - Samsung need to release a software update to sort the problem out. They are aware of the issue, but can’t give any update on when this will be fixed.

Richer Sounds (who sold me both the Beam gen 2 and Samsung TV) have paid for me to have an optical adapter - which I purchased directly from Sonos. This has sorted the problem, at least until the Samsung software updates comes. The only negative is you can’t use the Samsung smart remote, you can only use the standard remote.

You have to program the remote to control the beam - which is easy to do using the Sonos app.

I have exactly the same problem as you all have. Very frustrating that we need to reboot. Can somebody send me a link for the optical adapter ? Dont know what that is. 

I can’t seem to copy and paste the link.

on Sonos shop search for Sonos Optical Audio Adapter

its £25