Sonos Beam Not Recognized by Samsung Tv

57 replies
19035 views
Translate All

good morning,

Good morning,

I have a Samsung neo QLED TV, with a Sonos Beam connected through the E arc port, however frequently when I turn the TV on the TV has reverted to TV speaker and it is not possible to play any sound through the Sonos beam despite going on the device connection which shows the Sonos background. the only way to reconnect is to completely disconnect everything and reconnect, which is extremely frustrating as the beam is on the wall with all the cables hidden in the wall, which means taking the TV off when it happens.

any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

buzzAnswer

Grand Maestro

You may be having a CEC spat. Is it practical for you to power down the SKY box and play a TV App?

I’m not a SKY user. If the SKY box is causing issues, a CEC isolator for the SKY box is appropriate.

Show previous replies

T

TuxUser

Trending Lyricist I

For me this suddenly started after a long time with no issues, none of my devices had a firmware update at that time (can’t say about the Beam as Sonos has auto update.) and I hadn’t updated the TV’s firmware either, it just decided to stop working, the Sonos just wasn’t detected by the TV and the Sonos failed sometimes to turn on the TV by voice control (Sonos own). Sometimes the sound control can turn on the TV without the TV detects the Sonos.

I have updated firmware on the devices that had updates, this hasn’t changed anything.

My solution as a Philips Hue owner was to get a Smart Plug, I plugged the Sonos Beam 2 to it, so now I can restart the Beam without the need to crawl down and find the right cable and disconnect/connect it again. This is far from the optimal solution, but it works for me. I just wish there was the ability to restart the speaker directly in the Sonos app.

Translate

R

reggert

Lyricist III

I am also having these same exact issues with my beam! Every couple of days my beam disconnects and the only way I have found to get it back is to unplug/turn it off and plug it back in. Sonos please get this fixed!!!!!

Translate

D

DIZZYDJC

Lyricist III

Yup, issue still happening here.

SO annoying!!

Translate

R

reggert

Lyricist III

I wish someone from Sonos support would review this and other threads regarding this issue and provide an update. Clearly many people are having these issues and certainly none of us like to crawl behind our TVs to disconnect and reconnect our Sonos products!

Translate

D

DIZZYDJC

Lyricist III

I wish someone from Sonos support would review this and other threads regarding this issue and provide an update. Clearly many people are having these issues and certainly none of us like to crawl behind our TVs to disconnect and reconnect our Sonos products!

Like a poster said above, the solution I have found for this is using a smart plug… it’s OK at resetting the beam each time the issue happens. Although, the issue SHOULDN’T be happening at all but hey ho. It’s a bit of a workaround for now if you can do it this way.

Translate