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dren
Contributor II
August 14, 2021

2020 Samsung qled + AppleTV 4K + Arc = no sound

Here’s my setup:

Apple TV —> HDMI to 2020 Samsung qled

Sonos Arc —> HDMI eArc to TV

Here’s the problem:

I get sound when clicking around on the AppleTV menus, but no sound when I play anything. Nothing through Netflix, Hulu, Disney, or iTunes. 
 

I DO get sound when I don’t use AppleTV and just use the apps through the TV. 
 

I know this is an issue that others have, but Apple doesn’t have a solution besides turning off all surround sound and I haven’t seen Sonos provide any support to resolve it. 
 

All new brand name tech and they don’t work together??

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    Jddssc121
    Lyricist II
    December 15, 2021

    I have this exact same setup and exact same issue! It’s infuriating. I can eventually get sound working by start/stopping random movies on Netflix/Amazon/etc but it’s totally random. I have to spend 5 mins trying to get sound working before a movie. 
     

    it never happens with YouTube, Sunday ticket, Disney+ or games. It always happens with Netflix and Amazon

    vmalkani
    Lyricist I
    December 18, 2021

    I have the same issue. 
    samsung frame tv 2021

    apple tv 4K 

    Sonos beam gen 2  

     

    hulu, Netflix seem to have the most problems 

     

    Orlandogator
    Lyricist I
    January 5, 2022

    I have the same problem with a Samsung QN90, Apple TV (latest) and the ARC

    It works fine with the ARC and the TV

    But the Apple TV will play sound as you click through menu and apps but as I try to stream completely random if the sound plays or not - primarily HBO Max and Netflix 

    On HBO Max it will sometimes play the sound before the skip me feature but as soon as it passes that section of the show, sound stops working. 
     

     

     

     

      Heftiger
      Lyricist I
      January 8, 2022

      Same issue here!

       

      Samsung QN90 TV

      Apple TV 4K

      Bose Soundbar (I know this is Sonos forum)

       

      Usually I can get it working by switching back and forth between audio languages. 
       

      I finally gave up and switched to optical output, but the issue persists. 
       

      This is extremely frustrating!

        Tjeburasjka
        Lyricist I
        January 9, 2022

        Same-ish issue here. Samsung the frame 2021, Arc and ATV. Got the tv on passthrough.

        With Atmos enabled on the ATV I do get great audio when playing atmos content in the original audio language. If I switch audio language or play something non Atmos there’s no sound.

        If I force 5.1 from ATV I do get audio on most/all content but don’t get Atmos unless I switch back.

        I wouldn’t be suprised if the issue is TV related since the frame has been the worst piece of hardware I’ve bought in a long time but can’t get hold of samsung support (supprise) so will try my luck from this end first.

          Zachmc
          Lyricist I
          January 18, 2022

          Same issue here. Apple TV4K + Samsung QN90A neo QLED + Sonos Arc 5.1. Ugh 

          Zachmc
          Lyricist I
          January 18, 2022

          This seems to have been solved for me by putting my Samsung TV’s audio into pass through mode rather than processing. 

          adam_l2
          Lyricist I
          January 20, 2022

          For what it’s worth, another +1 to this issue. I have a 2021 Frame TV, ATV4k, and Arc. 

          I’ve also noticed that when non-Atmos audio does work on Disney+ I usually get Stereo PCM sound, but streaming the same show through the TV itself comes in Dolby Digital surround. I prefer not to stream through the TV since Samsung sells so much viewing data.

          This certainly is making it difficult to convince my family that this fancy audio setup was worth the money. 

          Mgmills
          Lyricist I
          January 25, 2022

          +1 2021 Frame TV, Sonos Arc and ATV4K

           

          extremely frustrating when you think you are investing in top quality names/products and they don’t perform properly. 

          mbanyard
          Lyricist I
          January 30, 2022

          +1 More

          Assets - Samsung QN90A TV + Apple TV 4K HDR + Sonos Surround Setup with Sonos ARC / 2 x Sonos Sub (Gen3) / 2 x Sonos Fives

          Problem - Random occurances of inability to obtain sound from the initiation of a movie or show from native ATV content and ATV installed applications (HBO, Netflix, Disney+). 

          Audible ATV menu guidance click sounds ARE always functional, but upon selecting and initiating content there will be NO audio.  At other times the initiated content audio is simply delayed with starting by a few seconds. 

          Workaround - Simply cancelling and restarting the content multiple times will ultimately result with sound properly functioning.  I’ve never NOT been able to get audio against selected content, but at times will have to restart the content half a dozen times. 

          Haven’t proven with reliability yet, but a “restart from beginning” operation versus a “resume” operation potentially may be more reliable in triggering the proper initiation of audio. 

          Comments - This is clearly a content based HDMI audio mode selection and initiation challenge somewhere within the sequence of ATV → Samusung → Sonos.  I lack audio expertise to describe with more robustness.  

          THANKS! 

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