Sonos and Google Assistant not connecting.

BTW I have attempted at least 5 times!

Hello,

 

I also have issues with enabling GA on my Beam.

I have reached to Sonos, and waiting for a reply.

Here is my experience:

It is almost three week now that GA has stopped working on my Beam.

When I "OK Google"ed, it responded with "there was a bleach try again in a few seconds" or other similar error.
I tried rebooting the beam, rebooting my router, took of the power off for the whole house for a minute and turn it back on. 
Non of these changed anything.
I checked with the  status.sonos.com website and all systems were operational. 
Also now, while writing this, all systems are operational, and I am experiencing this issue.

Next, I unpaired Sonos from GA, remove the surround speakers, did a factory reset to the Beam, and re-added it to the Sonos system.
Now, when I try to pair it again with GA, weather I am using the Sonos app or the Google Home app, it always ends with "No devices found".
I also tried changing from WiFi to Ethernet cable and back, it is all the same.
Currently all three Living room speakers are connected using cables.

Here are some symptoms I have:
When Sonos and GA are paired, I can see my Sonos speakers on Google home app.
- When asking GA to play music on the Bathroom Play:1 - it returns "Ok playing bla bla", and it start playing as expected.
- When asking GA to play music on the Living Room (Beam+2Play:1s) - it returns "Ok playing bla bla" and then immediately it sais "sorry it looks like the Living Room isn't available right now"
- On the Google Home app, When I go to the Sonos TV Control Living Room, the status change from "Connecting" to "Not responding" and vise versa each second.

Using the Sonos app, everything is playing normal.

 

Same issue. Google Assistant can't find any of my two Sonos One.

Also, I have followed the helpful tips at https://en.community.sonos.com/google-assistant-and-sonos-229109/helpful-tips-for-making-the-google-assistant-work-with-sonos-6825470 and also run through the entire setup using my wife's Sonos / Google accounts. Still no luck. No real error messages other than "Can't find devices on network."

Ok, finally got it working. Here is what worked for me:

1) Make sure you aren't using your Sonos account with any other Google Assistant integrations.
For example, I already had GA / Sonos integration at location 1 using jeffme1@email.tld. So, I'd need to find or create another Google account (say... jeffme2@email.tld) and then set up another Sonos account with that email.

2) Be sure to invite your new Google account to your Google family accounts & your Google home installation, assuming you have other devices on your network (Nests, etc.). Otherwise, you may have issues (see below).

3) Make sure you are logged out of all other Google accounts on your phone. If you're like me, this could be 4 or 5... this is just necessary for setup b/c sometimes Google will try to authenticate with 1 of those accounts as a default & the only reliable way of making sure it's not the wrong account is to log out of / remove every account other than the one you want to use.

4) Once I had an alternate / fresh account to use and was completely logged out of all other accounts, I did a hard refresh on my Sonos and went through the entire setup process and it worked.

Here's what else I learned:

"Can't find any devices" - this message was bedeviling me in my first attempts to set things up. What I learned on my second time through is this... BIG... if you DON'T see the assistant asking you to log into Sonos before you see the "Can't find any devices," you MAY have an account problem. I never saw this step inside the Assistant until I took care of (1) and (2) above.

Google Home snags - if you have a lot of other Google Home / Nest / etc. devices on your home network, your new Google account will be isolated from those devices and services.

@Jp2378, don't worry about the 'best answer' being selected. It doesn't mean Sonos staff or others won't look at this issue. It just helps others looking for answers to possibly see an answer without having to scroll through the entire thread..if possible.

Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.

Not trying to say your frustration isn't valid...

Thanks, didn't hear about this. I appreciate it!

Same issue

Confirmation number: 346542207

Same issue, Google Assistant can't find my Sonos One

Confirmation Number: 1181018132

Just an FYI that I ran into this issue with multiple Pixel phones running Android 10 recently when trying to add the Google Assistant to the Sonos Move.  An almost endless hang on either fetching the assistant to perform the integration or the assistant looking for devices. 

 

I ran the integration on an IOS device and it worked fine (after installing Google Assistant on IOS).

 

Hope this helps!

Now status is if for Sonia, but still not able to deploy Google assistant to the Sonos ones I have.

Unable to find devices on Wifi Network (I use Sonos Mesh)

Diag # 1383649237

on Wifi Network (I use Sonos Mesh)

#1383649237

Diag 1190667733