Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!
Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
Answered
Sonos and Google Assistant not connecting.
Best answer by Airgetlam
You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
The community forum moderators tend to be online during work hours only, like the phone folks.
Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
View originalThe community forum moderators tend to be online during work hours only, like the phone folks.
Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
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This worked for me!!
1. Download Google Home app. Go to ‘Home’ and find your device. Click onto device and the ‘unlink Sonos’ for each device you have.
2. Go back into your Sonos app and set up your devices all over again.
Google assistant will also be part of the set up and Voila.
Multiple attempts from me fail as well.
Network setup:
Occasionally it will discover the Sonos One but then when I give permissions I get a "there may be a problem" screen and we are back to the looking for devices screen which fails with "no devices found" 95% of the time.
I am guessing that the issue here is a non-vanilla home network setup and/or the coexistence with a Google Home Hub / Google Home app.
Diagnostic: 1489249209
Alexa just works...
Network setup:
- Fritz Box 5490 router w/ 1750 mesh repeater connected over ethernet
- SonosNet used for Sonos system with ZP as the "hub" connected over ethernet to the router
- Google Home Hub also in use and already connected to Sonos and Spotify accounts
Occasionally it will discover the Sonos One but then when I give permissions I get a "there may be a problem" screen and we are back to the looking for devices screen which fails with "no devices found" 95% of the time.
I am guessing that the issue here is a non-vanilla home network setup and/or the coexistence with a Google Home Hub / Google Home app.
Diagnostic: 1489249209
Alexa just works...
Hello,
I also have issues with enabling GA on my Beam.
I have reached to Sonos, and waiting for a reply.
Here is my experience:
It is almost three week now that GA has stopped working on my Beam.
When I "OK Google"ed, it responded with "there was a bleach try again in a few seconds" or other similar error.
I tried rebooting the beam, rebooting my router, took of the power off for the whole house for a minute and turn it back on.
Non of these changed anything.
I checked with the status.sonos.com website and all systems were operational.
Also now, while writing this, all systems are operational, and I am experiencing this issue.
Next, I unpaired Sonos from GA, remove the surround speakers, did a factory reset to the Beam, and re-added it to the Sonos system.
Now, when I try to pair it again with GA, weather I am using the Sonos app or the Google Home app, it always ends with "No devices found".
I also tried changing from WiFi to Ethernet cable and back, it is all the same.
Currently all three Living room speakers are connected using cables.
Here are some symptoms I have:
When Sonos and GA are paired, I can see my Sonos speakers on Google home app.
- When asking GA to play music on the Bathroom Play:1 - it returns "Ok playing bla bla", and it start playing as expected.
- When asking GA to play music on the Living Room (Beam+2Play:1s) - it returns "Ok playing bla bla" and then immediately it sais "sorry it looks like the Living Room isn't available right now"
- On the Google Home app, When I go to the Sonos TV Control Living Room, the status change from "Connecting" to "Not responding" and vise versa each second.
Using the Sonos app, everything is playing normal.
Jp2378 wrote:
Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!
Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
I solved the issue by cutting the power of my whole house at once and turn it back on again. Connect
Just an FYI that I ran into this issue with multiple Pixel phones running Android 10 recently when trying to add the Google Assistant to the Sonos Move. An almost endless hang on either fetching the assistant to perform the integration or the assistant looking for devices.
I ran the integration on an IOS device and it worked fine (after installing Google Assistant on IOS).
Hope this helps!
Just had this problem.
In my case, I had reset my sonos controller on my android device plus I had separated a pair with google assistant already set up. If you have used a pair you might have noticed one is a master and other a slave with the master only responding to google assistant. The one I am setting up was the slave.
To fix it
I still had my sonos "skill" whatever it's called in my google home app so after going through the sonos setup I unlinked the sonos skill from google home, and added the speaker to a home and room, tried to setup google home in sonos and it worked.
I think because I no longer use the master but had reset sonos, Google home still had a memory of the master? And because only one works with assistant out of a pair it would not let me add another until I cleared it by relinking my sonos account to home again.
Hope that helps
In case it helps anyone, I managed to resolve my similar issue of Sonos One’s ↔ Google Assistant integration problems (after previously working fine for many months) where it would take many, many retries for Google Assistant to recognize my Sonos One speakers to integrate them in the first place and then sporadically having SOnos One’s Assistant respond with “there must have been a glitch” and “sorry, something went wrong” after integration.
Problem was the enabling of IPv6 on my home network. I’m guessing the Sonos One’s preferred IPv6 once getting an address but couldn’t reach out to the Internet or talk with my Google Home’s over it which caused the problems. Disabling IPv6, everything started working fine again.
Unsure if this is on any roadmaps for being addressed.
HtHs.
I did get mine going last night. I rebooted my Sonos 1 and the bridge. It came right up. Don't know which one was the issue, but it works.
Steve
Steve
melvimbe wrote:
@Jp2378, don't worry about the 'best answer' being selected. It doesn't mean Sonos staff or others won't look at this issue. It just helps others looking for answers to possibly see an answer without having to scroll through the entire thread..if possible.
Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.
Not trying to say your frustration isn't valid...
Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.
Not trying to say your frustration isn't valid...
Thanks, didn't hear about this. I appreciate it!
I just bought a beam for my new TV a week ago. I would not have purchased a sonos if it wasn't going to work with voice command. I am looking to expand the system to the kitchen and bedrooms but will now wait. An open box return is looking likely if they don't figure this out.
When Google Assistant prompts me to sign in to my sonos account, it doesn't recognize or connect after signing in.
SONOS Representative please respond to this thread. Your Google Assistant rollout does not work!
When Google Assistant prompts me to sign in to my sonos account, it doesn't recognize or connect after signing in.
SONOS Representative please respond to this thread. Your Google Assistant rollout does not work!
Now status is if for Sonia, but still not able to deploy Google assistant to the Sonos ones I have.
+20Hi folks,
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
Unable to find devices on Wifi Network (I use Sonos Mesh)
Diag # 1383649237
#1383649237
Diag # 1383649237
#1383649237
Jeff S wrote:
Hi folks,
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
Confirmation number: 300995857
I think I might have found the solution, unlink all music services from your Sonos device. This worked for me and immediately after I was able to set all my sonos speakers to google assistant and discovery went fine.
Before I also had the problem with it not finding the speakers.
Before I also had the problem with it not finding the speakers.
365402431
could not connect despite the outage ending.
This has been frustrating. It makes me dislike buying the Sonos one in December because I’ve thought it be out by now.
could not connect despite the outage ending.
This has been frustrating. It makes me dislike buying the Sonos one in December because I’ve thought it be out by now.
Same here, i like to add Google Assistant to my Sonos One in the bedroom but Assistant keeps searching for devices and doesn't find it
Diagnostic info on nbr. 585950677
Diagnostic info on nbr. 585950677
Jp2378 wrote:
Jeff S wrote:
Hi folks,
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
The outage should now be resolved. If you're still having some troubles with Google Assistant, please try the steps in this thread to get it working. If that doesn't help, send in a diagnostic report and reply here with the confirmation number.
It's been a week and a half and still not working. I submitted confirmation of my diagnostics, how and when do you think I will be receiving a response to this? Is this still being sorted out?
You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
The community forum moderators tend to be online during work hours only, like the phone folks.
Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
The community forum moderators tend to be online during work hours only, like the phone folks.
Moderator note: Some users have been able to resolve this via the workaround of temporarily removing their music services from their respective Sonos systems. In addition, we also have an article containing steps to start with here before contacting our support agents.
Airgetlam wrote:
You may want to contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.
The community forum moderators tend to be online during work hours only, like the phone folks.
The community forum moderators tend to be online during work hours only, like the phone folks.
I don't use social media so I am going to follow instructions that Jeff from Sonos gave us to follow right here in this thread, posting diagnostic confirmation. I'll try to call when I'm not working.
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