Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!
Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
Page 1 / 3
This is not answered, Sonos please fix this
Same. I can get Google Assistant to recognize my One in the bedroom, but not my Beam in the living room. Any tips?
Same issue,
"No Devices found:
Make sure your Wi-Fi is on and that your phone and Assistant devices are on the same network and try again"
Both on Android and iOS. Everything is on the same network. Seems integration is half baked
Steve
"No Devices found:
Make sure your Wi-Fi is on and that your phone and Assistant devices are on the same network and try again"
Both on Android and iOS. Everything is on the same network. Seems integration is half baked
Steve
Yeah something isn't right. Alexa has worked for a year on my speakers. Hopefully they get this right. You would think after two years waiting on this release there would be no hitch, but nope, doesn't work.
And I don't know what I hit on this godforsaken forum but this is not answered. Let's go Sonos I'm in to you like 2.5 grand so let's get a solution for this.
Had this same problem w/ my Sonos Play1s. Here’s how I got it to work. Note this only applies to iOS devices.
- Delete Google Assistant app from phone (this was KEY to making this work for me)
- Google Home app: unlink Sonos
- Google Home app: re-add Sonos and re-authorize
- Sonos App: Settings - Services - Voice - Add a Service - Google Assistant
- This will ultimately prompt you to download Google Assistant app
- Download Google Assitant App, it’ll scan for devices - only select 1 device to set up (ex if you have two Play 1 devices, only pick one of them
- Should be good to go -- if you need to set up another device start over at step 1 above but skip steps 2 and 3
Ok - this thread is definitely *not* answered.
"Some users have found" is not a solution.
Trying it 4 or 5 times is not a solution.
Here's a solution: follow steps 1-x and it works 100% of the time.
Anything else is "we don't really know what's going on."
I have numerous Sonos & Google devices. A combination of these in 1 location w/a Sonos network, fully integrated with the Assistant. In the other location, I'm trying to add my first Sonos device - a Sonos One. We also have Android phones.
I've tried all of the following approaches, with no luck:
a) Using the UI - Sonos App + Google Assistant
b) Removing all music services & repeating (a)
c) Using the Google Home app to add a new device
d) Hard reset, then (a) and (c)
Each step has been tried multiple times.
It would be great to hear from Sonos that:
a) this is a recognized and reproducible problem (or not)
b) a software fix is in the works
or
c) We really don't have integration with Google Assistant on Sonos One.
I'd say that maybe responsibility lies somewhat with Google, but they aren't putting the Assistant label on the marketing, Sonos is.
"Some users have found" is not a solution.
Trying it 4 or 5 times is not a solution.
Here's a solution: follow steps 1-x and it works 100% of the time.
Anything else is "we don't really know what's going on."
I have numerous Sonos & Google devices. A combination of these in 1 location w/a Sonos network, fully integrated with the Assistant. In the other location, I'm trying to add my first Sonos device - a Sonos One. We also have Android phones.
I've tried all of the following approaches, with no luck:
a) Using the UI - Sonos App + Google Assistant
b) Removing all music services & repeating (a)
c) Using the Google Home app to add a new device
d) Hard reset, then (a) and (c)
Each step has been tried multiple times.
It would be great to hear from Sonos that:
a) this is a recognized and reproducible problem (or not)
b) a software fix is in the works
or
c) We really don't have integration with Google Assistant on Sonos One.
I'd say that maybe responsibility lies somewhat with Google, but they aren't putting the Assistant label on the marketing, Sonos is.
I hate this site for real.
Same issue here, will not connect to my 2nd surround sound system. The first surround system provisioned just fine.
My fix was:
1. uninstalling the standalone Google Assistant app if it's installed on your device.
2. Go to (Google) "Home" app, push the "+" sign with the word "add" below it.
3. Choose option "set up device".
4. Choose option "Have something already set up?"
5. Search for "Sonos" account, if it's already linked, unlink and log right back in. I actually had to do this twice interestingly enough.
6. You should now be able to identify your device if you had the same issue I did. While setting up your device, it gives you the options of compatible music apps. Be sure to be signed in to any that you have also linked to your Sonos account.
Hope this helps.
1. uninstalling the standalone Google Assistant app if it's installed on your device.
2. Go to (Google) "Home" app, push the "+" sign with the word "add" below it.
3. Choose option "set up device".
4. Choose option "Have something already set up?"
5. Search for "Sonos" account, if it's already linked, unlink and log right back in. I actually had to do this twice interestingly enough.
6. You should now be able to identify your device if you had the same issue I did. While setting up your device, it gives you the options of compatible music apps. Be sure to be signed in to any that you have also linked to your Sonos account.
Hope this helps.
So frustrating, this roll out was not ready, this does NOT work.
Like many others I get no devices found.
Your confirmation number is: 734399290
I unlinked sonos from google Assistant and tried again, it asks for sonos login, then tried searching for devices and finds nothing. Yet in google Assistant I see both sonos one speakers and the beam and I can even turn the tv off (connected to beam) and on via google Assistant.
i am on same WiFi and have google Assistant running on iOS. Both google Assistant and sonos are using same email address.
how do I get this thing to work? I can add Alexa in like 5 seconds but this GA is garbage implemented.
Like many others I get no devices found.
Your confirmation number is: 734399290
I unlinked sonos from google Assistant and tried again, it asks for sonos login, then tried searching for devices and finds nothing. Yet in google Assistant I see both sonos one speakers and the beam and I can even turn the tv off (connected to beam) and on via google Assistant.
i am on same WiFi and have google Assistant running on iOS. Both google Assistant and sonos are using same email address.
how do I get this thing to work? I can add Alexa in like 5 seconds but this GA is garbage implemented.
More times than I can recall, at least 10 times. A few of those times I even removed Sonos from GA to start fresh, I have rebooted all speakers, my router/modem a few of those times as well.
I suspect the folks with issues are iOS users, I don't own any GA devices, no android. So I am starting fresh with GA. It does NOT work.
I have been having trouble for days. I initially had it working on a single Play One. Feeling encouraged I dug out a Google mini I had tucked away and decided to change my Beam as well. Wouldn't find it at all. Finally did when directly connected. I then unplugged the Ethernet cable and waited a few minutes. Everything was good. I unplugged and moved it back only to be greeted by silence and then,"something went wrong. Try again in a few seconds." Now I have Alexa back on the Beam and the Play One has the GA with the hiccup. It will play music after a delay but won't answer questions. I've had contact with Sonos and have monitored the forums. I can't seem to find a solution.
@Jp2378, don't worry about the 'best answer' being selected. It doesn't mean Sonos staff or others won't look at this issue. It just helps others looking for answers to possibly see an answer without having to scroll through the entire thread..if possible.
Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.
Not trying to say your frustration isn't valid...
Regarding the issue, because this is a brand new configuration, most of the regulars around here are not yet familiar with the potential issues with setup just yet. Sonos staff may also be seeing some issues that did not pop up during beta testing. I'd recommend checking back on this thread a little bit later to see if a solution or trouble shooting steps have been established.
Not trying to say your frustration isn't valid...
Just an FYI that I ran into this issue with multiple Pixel phones running Android 10 recently when trying to add the Google Assistant to the Sonos Move. An almost endless hang on either fetching the assistant to perform the integration or the assistant looking for devices.
I ran the integration on an IOS device and it worked fine (after installing Google Assistant on IOS).
Hope this helps!
Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this!
Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
I solved the issue by cutting the power of my whole house at once and turn it back on again. Connect
Just had this problem.
In my case, I had reset my sonos controller on my android device plus I had separated a pair with google assistant already set up. If you have used a pair you might have noticed one is a master and other a slave with the master only responding to google assistant. The one I am setting up was the slave.
To fix it
I still had my sonos "skill" whatever it's called in my google home app so after going through the sonos setup I unlinked the sonos skill from google home, and added the speaker to a home and room, tried to setup google home in sonos and it worked.
I think because I no longer use the master but had reset sonos, Google home still had a memory of the master? And because only one works with assistant out of a pair it would not let me add another until I cleared it by relinking my sonos account to home again.
Hope that helps
Anyone having trouble with google assistant (GA) and sonos? I opened the Sonos app and realised that GA had dropped out. I have tried to reconnect via the Sonos app but no luck. I disconnected Sonos from GA app also prior to reconnecting and still no luck.
GA cannot reach Sonos...I receive this error...
GA cannot reach Sonos...I receive this error...
Thanks for sharing those details and what you had to do to get it working. For most, the Google Assistant setup is pretty straight forward, but there are some snags that can come up. Glad you're all set now!
Ok, finally got it working. Here is what worked for me:
1) Make sure you aren't using your Sonos account with any other Google Assistant integrations.
For example, I already had GA / Sonos integration at location 1 using jeffme1@email.tld. So, I'd need to find or create another Google account (say... jeffme2@email.tld) and then set up another Sonos account with that email.
2) Be sure to invite your new Google account to your Google family accounts & your Google home installation, assuming you have other devices on your network (Nests, etc.). Otherwise, you may have issues (see below).
3) Make sure you are logged out of all other Google accounts on your phone. If you're like me, this could be 4 or 5... this is just necessary for setup b/c sometimes Google will try to authenticate with 1 of those accounts as a default & the only reliable way of making sure it's not the wrong account is to log out of / remove every account other than the one you want to use.
4) Once I had an alternate / fresh account to use and was completely logged out of all other accounts, I did a hard refresh on my Sonos and went through the entire setup process and it worked.
Here's what else I learned:
"Can't find any devices" - this message was bedeviling me in my first attempts to set things up. What I learned on my second time through is this... BIG... if you DON'T see the assistant asking you to log into Sonos before you see the "Can't find any devices," you MAY have an account problem. I never saw this step inside the Assistant until I took care of (1) and (2) above.
Google Home snags - if you have a lot of other Google Home / Nest / etc. devices on your home network, your new Google account will be isolated from those devices and services.
1) Make sure you aren't using your Sonos account with any other Google Assistant integrations.
For example, I already had GA / Sonos integration at location 1 using jeffme1@email.tld. So, I'd need to find or create another Google account (say... jeffme2@email.tld) and then set up another Sonos account with that email.
2) Be sure to invite your new Google account to your Google family accounts & your Google home installation, assuming you have other devices on your network (Nests, etc.). Otherwise, you may have issues (see below).
3) Make sure you are logged out of all other Google accounts on your phone. If you're like me, this could be 4 or 5... this is just necessary for setup b/c sometimes Google will try to authenticate with 1 of those accounts as a default & the only reliable way of making sure it's not the wrong account is to log out of / remove every account other than the one you want to use.
4) Once I had an alternate / fresh account to use and was completely logged out of all other accounts, I did a hard refresh on my Sonos and went through the entire setup process and it worked.
Here's what else I learned:
"Can't find any devices" - this message was bedeviling me in my first attempts to set things up. What I learned on my second time through is this... BIG... if you DON'T see the assistant asking you to log into Sonos before you see the "Can't find any devices," you MAY have an account problem. I never saw this step inside the Assistant until I took care of (1) and (2) above.
Google Home snags - if you have a lot of other Google Home / Nest / etc. devices on your home network, your new Google account will be isolated from those devices and services.
Also, I have followed the helpful tips at https://en.community.sonos.com/google-assistant-and-sonos-229109/helpful-tips-for-making-the-google-assistant-work-with-sonos-6825470 and also run through the entire setup using my wife's Sonos / Google accounts. Still no luck. No real error messages other than "Can't find devices on network."
My fix was:
1. uninstalling the standalone Google Assistant app if it's installed on your device.
2. Go to (Google) "Home" app, push the "+" sign with the word "add" below it.
3. Choose option "set up device".
4. Choose option "Have something already set up?"
5. Search for "Sonos" account, if it's already linked, unlink and log right back in. I actually had to do this twice interestingly enough.
6. You should now be able to identify your device if you had the same issue I did. While setting up your device, it gives you the options of compatible music apps. Be sure to be signed in to any that you have also linked to your Sonos account.
Hope this helps.
HOLY COW - This WORKED FOR ME!!! I tried *EVERY* other approach. One interesting thing is when Google identified my Sonos System it said I had 2 profiles active and asked me to select one. They were both identicle so I don’t know what that’s about. Thank you!!!
Before I also had the problem with it not finding the speakers.
This worked for me. Thanks for sharing!
Thanks for sharing, Mr Mad. If anyone's still having trouble, feel free contact our support team live on this one. There are some great steps to start with here before you reach out.
Solved! For me, the issue stems to when I switched sonos accounts from my wife to myself. Long story short: in google home, unlinked sonos, then link again using the right sonos account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.