Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!
Best answer by Airgetlam
View originalBest answer by Airgetlam
View originalHad this same problem w/ my Sonos Play1s. Here’s how I got it to work. Note this only applies to iOS devices.
This worked for me!!
1. Download Google Home app. Go to ‘Home’ and find your device. Click onto device and the ‘unlink Sonos’ for each device you have.
2. Go back into your Sonos app and set up your devices all over again.
Google assistant will also be part of the set up and Voila.
Just had this problem.
In my case, I had reset my sonos controller on my android device plus I had separated a pair with google assistant already set up. If you have used a pair you might have noticed one is a master and other a slave with the master only responding to google assistant. The one I am setting up was the slave.
To fix it
I still had my sonos "skill" whatever it's called in my google home app so after going through the sonos setup I unlinked the sonos skill from google home, and added the speaker to a home and room, tried to setup google home in sonos and it worked.
I think because I no longer use the master but had reset sonos, Google home still had a memory of the master? And because only one works with assistant out of a pair it would not let me add another until I cleared it by relinking my sonos account to home again.
Hope that helps
Although my issue differs a bit with anything else I've come across on the forums in the past few months, I thought I'd add my experiences in case this helps some other poor soul with tech-support baggage nearing the give-up point on Sonos.
Background:
I purchased a Sonos Playbar and Sonos One pair to use as a home theatre system for my TV. Setup went relatively smoothly as I expected for the premium that I had paid (albeit temporary physical ethernet connections were needed for all speakers before switching to wifi), and I was able to use the various integrations including Google assistant without issue. I hummed and hawed about the Playbar soundstage width for a couple of weeks but eventually decided that the compromises made for the compactness of the setup were not worth it and replaced it with the new Amp and a set of Klipsch bookshelf speakers (much to my satisfaction on the home theatre experience end).
This is where my problems began. Setup of the system itself was about the same as before, but I had no end of problems getting Google Assistant working without a wired ethernet connection to one of the Sonos One speakers. All other internet-requiring functionality worked without issue (Spotify, Google Play, speaker configuration, etc.), And Google Assistant would even work when connected via Ethernet (after some rather tedious multipl-attempts setup as described here: (https://en.community.sonos.com/google-assistant-and-sonos-229109/unable-to-set-up-google-assistant-6830205). However, following any instructions I could find, and every kind of reset and renewing I could think of, Google Assistant would always time out after any prompt and respond with "something is not working right now, try again in a few seconds...".
Although it was a bit of a pain, there was no way to get a wired ethernet connection to the speakers in their intended locations in our rather large and oddly-shaped living room, so I removed the Sonos One pair from my home theatre and set them up as their own independent stereo set. Infuriatingly, this worked, and I was able to set up and use Google Assistant normally without a wired ethernet connection. When I was watching a particularly good movie I would go through setup and add them back into the home theatre as surrounds, and then split them out as an independent stereo set each time. I was very disappointed and regretted my Sonos purchases but this was workable as an interim before working up enough angst to call technical support.
Solution:
Last night I tried mucking with the IPv6 settings for my wifi modem, and Google Assistant started working on wifi with my One/Amp home theatre setup for the first time. In the end I think this is what did it:
1) I changed the modem DHCPv6 auto configuration type from "Stateless" to "Stateful". I have no idea what IPv6 or any of these things mean, but this was the only IPv6 setting available to me without contacting my internet service provider (Ziggo). I had to access my wifi modem's advanced DHCP configuration settings via web browser to find any mention of IPv6.
2) After waiting a minute or so, there was no effect and Google Assistant still didn't work. I next unplugged the Sonos One with Google Assistant (I only powered down this speaker).
3) It took 30 seconds or so for the speaker to boot up and then I said "Hey Google, what's up?" I was immediately greeted with something to the effect of "According to Wikipedia, Whatsapp is a social media service...", and this was music to my ears!
Thanks everyone for your input on these issues. I can now use my wireless talking computer box in peace, subtle ambient surround effects included, like the pompous long-winded curmudgeon that I am.
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