Sonos S2 ReFresh (80.00.08) Perceived Issues_Don't Signal the End of Your Sonos Enjoyment

I agree - but still, I believe that 90% of the users do not even care, if they notice at all. Only those of us who expect to get somerthing for our investment in time and money, only we, who dream about specific ways these products can benefit us - only we care.

Based on the way the complaints have come in I would suggest that what we have seen is:

• May 7th - those who use their system every day
• May 8th - those who use their system every few days
• May 10/11th - those that use the system weekly
• May 14th onwards - monthly/occasional users

I believe that we will continue to see a steady flow of upset users for at least another 4 to 6 weeks. 

If their music play is hampered they would notice surely? Assuming that they use their kit to listen to music. Or are 90% of users not getting affected by this chaos?

I’ve been a Sonos user right since the begining and until the app upgrade, was very happy and a product advocate. Now I have a system that I cannot access!! Ludicrous.

I hear that tomorrow Sonos may announce their long awaited headphones. Prior to the app update debacle I would likely have bought them. Given that I can’t currently get the app (on both iPhone & iPad) or the desktop controller to even recognise my system (although I’ve yet to try app version 80.00.08) why should I put anymore money into a system that has badly let me down??

I’m a business owner and if I treated my customers like this, I would soon have no customers. I note there was an article in the Washington Post recently about this situation. Let’s watch the Sonos share price and see if that motivates Sonos to fix this appalling ownership experience.

Well, you and I see chaos but others do not. Even here in this forum there are several people describing how everything still works for them. Other users I know also tell that they have not paid attention to it.

Strange but true :)

Oh two people on the forum plus a guy you know. Your numbers definitely add up 🤣

When the Washington Post picks up the story of the chaos and runs an article on it, it is not longer a small hiccup affecting a few.

To my surprise, what there is, in the latest update, works for me. 

It's a horrible interface visually, horrendously non-ergonomic, laggy & overall a Dog's Dinner, but works. 

So much missing, so much needed to redesign. 

Got to be one of the worst apps of the last 20.years.  Overall score is minus 5.

Just sayin'

😝

Look, I’m not happy about Sonos’ behaviour but I saw 4 years ago how people felt cheated, argued a lot on this forum, and claimed that they would leave. But many stayed - and I have seen new people stepping into the Sonos world since then, some of them inspired by the IKEA-collaboration and the cheaper way of getting in.

Of course, I do not know all Sonos users personally and I cannot know what they all think, but many people just see these devices as something simple that they cannot get too upset about, and they tend to do nothing. Over time, perhaps, but not as an immediate response. The immediate reactions are for us who had more thoughts about the value of the system and feel that this has been lost.

I am not going to say “told you so” or “oh, I was wrong” some day - I may keep an eye on Sonos but will just let it run its on game, as I am no longer part of it. Can they be successful with what they do, then it is fine with me - will they close, fine with me too.

My sense of the situation right now is that the devices still sell in the shops, they are still being claimed to be great and of a high standard by the sellers, and people will still buy them. Many existing customers may wait a bit to see what comes of out the current promises, but they will find it too much of a reaction to sell off all their Sonos gear. They hope for the better. That is the easiest.

As with everything that can boil up in some forums, there are many people who don’t even know about this - people who do not today have Sonos or do not use it very much, or, indeed, use it in a way that still works. People who roll back the update, if they can, or use the desktop apps instead of the mobile app. Or use the system as an Airplay endpoint or similar, where they don’t even need a Sonos app.

It would be nice if Sonos would get scared of all the fuss and because of that change direction and let their main focus be customer satisfaction, but I have seen no sign of that - not now and not at earlier occasions. Instead, they have learned from history that they can do anything and still keep their customers.

Hence, the presumed 90% to seemingly not care about the problems.

“Got to be one of the worst apps of the last 20.years.  Overall score is minus 5.”

 like I said 2 people on the forum ….. 🤣🤣🤣