Sonos S2 ReFresh (80.00.08) Perceived Issues_Don't Signal the End of Your Sonos Enjoyment

Forum|Forum|2 years ago
May 16, 2024
71 replies
1662 views

Hello

OK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂

That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.

I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.

With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.

It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are the same year-over-year; or have changes been made that were not to your liking? If they weren’t did you participate in a forum to complain about the lost feature/functionality; and if so have they been resolved/answered to you satisfaction. I seriously doubt it.

Apple, Microsoft and/or Google/Android have rarely (if ever) made changes to their OS midstream after a new release. Please don’t confuse “bug fixes” with OS changes.

Sonos on the other hand does have an open forum where your concerns are being addressed. They are also trying to consolidate/condense them into a workable manner to speed the resolution process. Some of the major concerns have already been resolved. Here’s the link...

You have to remember that Sonos’ versatility that allows you to do many system personalization’s is also their Achilles heel. It will take a moment for Sonos to figure out generic solutions regarding the recent S2 release that will cover the majority of concerns.

The bottom-line is to be patient. I’m confident that at the end-of-the-day you’ll be enjoying your Sonos as you were before.

Take Care!

Sonos App

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K

Kumar

The bottom-line is to be patient. I’m confident that at the end-of-the-day you’ll be enjoying your Sonos as you were before

By the end of what day? It’s been too many days already.

Indeed. And not justified by a company some of whose customers think is still the gold standard for wireless audio. I wonder how new buyers of Sonos are experiencing things just now - by all accounts here, their shiny new buys would not be working quite like they thought, but I haven't see any such threads here from new buyers. Perhaps they are just returning the kit for a refund as they are able to in the 100 day return window?

J

jorwin

Enthusiast II

The bottom-line is to be patient. I’m confident that at the end-of-the-day you’ll be enjoying your Sonos as you were before

By the end of what day? It’s been too many days already.

Indeed. And not justified by a company some of whose customers think is still the gold standard for wireless audio. I wonder how new buyers of Sonos are experiencing things just now - by all accounts here, their shiny new buys would not be working quite like they thought, but I haven't see any such threads here from new buyers. Perhaps they are just returning the kit for a refund as they are able to in the 100 day return window?

That’s me. I am returning my newly bought Port, and I am not going back to Sonos as planned, upgrading my old S1 devices to new stuff. I just leave Sonos for good now.

K

Kumar

That’s me. I am returning my newly bought Port, and I am not going back to Sonos as planned, upgrading my old S1 devices to new stuff. I just leave Sonos for good now.

Good luck to you; just curious though - you could have stayed on S1 forever, as I plan to, having refused to move to S2 in 2020? Old Sonos devices that are working need no real upgrades except by those that fall prey to clever Sonos marketing.

I will not leave Sonos till their hardware dies, I paid good money for it!

J

jorwin

Enthusiast II

That’s me. I am returning my newly bought Port, and I am not going back to Sonos as planned, upgrading my old S1 devices to new stuff. I just leave Sonos for good now.

Good luck to you; just curious though - you could have stayed on S1 forever, as I plan to, having refused to move to S2 in 2020? Old Sonos devices that are working need no real upgrades except by those that fall prey to clever Sonos marketing.

I will not leave Sonos till their hardware dies, I paid good money for it!

I didn’t know where things would ind back in 2020, only that I was very much offended by Sonos’ threats to kill our products sooner or later with an update - if we would not buy new ones and let them brick the old ones right away.

This kind of communication was not acceptable then - and I see some of the same now. No direct threats, though, just direct action. They are executing the threats instead of spending words on them.

I have learned now that the S1 devices can still work - except that they can’t, as I cannot connect them to my music library folders, it simply will not work. But even if I could somehow make use of them, I would worry each day about what Sonos could suddenly do to them, rendering them useless, as was the threat four years ago.

I don’t want to have a relationship with such a vendor. If they cannot provide a minimum amount of feeling safe with their products, I don’t want those.

K

Kumar

I have learned now that the S1 devices can still work - except that they can’t, as I cannot connect them to my music library folders,

S1 devices should work - mine do - to play local files if they are being controlled by the S1 app. S1 devices that could be moved to S2 and have been moved, will have hiccups.

People here that rolled back from S2 to S1 are also able to get NAS play to restart flawlessly. The problem is that Sonos has closed the door on such rollbacks, saying that the door will be reopened sometime in the future. Not good news I know, but not totally bad!

AlexPermit

Prodigy I

It may be more for security patches, but it does not matter as long as it keeps working! I won’t even lose sleep if they stop updating S1, I don’t need to be up to date on security because I don't see any real threat by using it; there are more threats just now to S2 users, from Sonos.

If you continue to rely on the S1 app after they stop updating it, you may want to avoid updating IOS on your devices as well. It is possible that an updated IOS will prevent you from running the app. I have had this happen to me with other apps over the years.

K

Kumar

If you continue to rely on the S1 app after they stop updating it, you may want to avoid updating IOS on your devices as well. It is possible that an updated IOS will prevent you from running the app. I have had this happen to me with other apps over the years.

Noted, but I assume that I will get an indication that I need to update to another Sonos app, and that Sonos app updation will not happen automatically; I would then look to dig out an older phone to serve for S1 control. Because many financial transactions are via the phone, I always keep iOS updated on the phone for security reasons. I am ok with not doing that for the S1 app, because I see limited risk in that.

AlexPermit

Prodigy I

If you continue to rely on the S1 app after they stop updating it, you may want to avoid updating IOS on your devices as well. It is possible that an updated IOS will prevent you from running the app. I have had this happen to me with other apps over the years.

Noted, but I assume that I will get an indication that I need to update to another Sonos app, and that Sonos app updation will not happen automatically; I would then look to dig out an older phone to serve for S1 control. Because many financial transactions are via the phone, I always keep iOS updated on the phone for security reasons. I am ok with not doing that for the S1 app, because I see limited risk in that.

Good strategy.

G

garethsw

Trending Lyricist I

Sonos have committed the sort of error that shuts companies.

They don’t understand their users and their own purpose. Sonos believe they are in the computer business. They aren’t - their customers buy the hardware and the app is just a mere enabling component - Sonos are in the Audio business.

It’s astonishing that they have lost sight of their users so badly that they think this type of action is justified by the release (I’m guessing) of a piece of peripheral hardware (Headphones) that most users won’t buy…..

The clock is ticking… I have 15 pieces of hardware.that, had I not been able to roll the app back, would now be on EBay

S

stevepow

Prominent Collaborator I

….

The bottom-line is to be patient. I’m confident that at the end-of-the-day you’ll be enjoying your Sonos as you were before.

Take Care!

Nope. Completely irresponsible to roll this out without keeping the fully functional version of the app available. You can try to rationalize that all you want, but there’s no justification at all.

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