General feedback and conversation

So long SONOS! After years of being an overzealous supporter of SONOS and suggesting to friends, making excuses to my family, spending hours weekly on “some new issue” and still purchasing over 40 SONOS products for multiple locations... I just can’t do it anymore. Selling my units to some other poor fools who are excited by the prospect of wireless sound. It’s amazing about 20% of the time. Then another update comes... I can’t do this anymore.

I have a playbar, sub and 2 x play 1 speakers which is great for tv, streaming and cd’s. I have a separate analogue system for vinyl but would like to play it through my Sonos system. I have been given all sorts of advice on how to do it but it all conflicts, the end reult is I have bought a Connect on the advice that I can pay my vinyl on existing Kenwood turntable through existing Kenwood KA-3020SE amp and connecting the tape out to the Connect. This doesn’t work as it seems to me like the tape out isn’t amplified. My questions are :- in simple terms please! How do I play my analogue turntable through my Sonos sound system? Do I need to buy a pre-amp? Am I wasting my time with the Connect? Given that it’s possible, what connects to what and do I have to hard wire connect an output from the Connect to my Sonos speakers or will it connect wirelessly? No jargon please guys I’m not a young guy and I’ve only just moved on from a wind up gramophone :):):)

New to Sonos but understand that playing music off my iPhone 6S is a problem with my Sonos home entertainment system installed in our new house. Music stops and jumps to another song or stops all together. A real pain in the butt. Streaming Sirius, Pandora, Amazon...not an issue. I’ve read similar posts from a month ago. Any updates on this topic?

In my Media Room, I just swapped out my Connect:Amp for an Amp. The most disappointing thing on both setups is that when configured as part of a surround system, the sub output is disabled. While I'm generally ok with this for the TV setup....When listening to music in "Full" mode - why disable the sub output? This is more of a problem for me, since my Media room configuration started with just a Connect:Amp driving speakers + a sub. Now I've added a Beam...Which has effective rendering my sub useless if I want to use the original speakers as surrounds (which was my intent). The work-around for this is to constantly remove the surround setup when listening to music which is a horrible solution.

I cannot connect my SONOS to my NAS where all my music library is siting. I have tried many options: "Manage Music Library" - > "Music Library Setup" -> "Add new Share" -> Enter static IP address, or enter \\myNASname\music, or enter "Music", or many other options. Nothing works. I have also downgraded security to SMB1. I am using Windows 10, and am trying to connect Sonos from my iPhone. The NAS is a DS218+. As far as I can tell, the whole music library is shared. I'm a bit at a loss, any help most welcome.

hi this appeared on Facebook this morning ,what do you all reckon copys or don't exist https://www.sonosstores/////com

It's time to give the Connect a much deserved update. Hardware seriously outdated. I mean has it even been changed at all since 2005? Too big. Should be no bigger than a Chromecast. Too expensive. Should cost way less than a Play:1. Probably around €50. Digital/analog 3.5 output. USB powered. Exactly like a Chromecast Audio but for Sonos. Guys, it's almost 2019. This needs to happen.

Hello, I am tech challenged and I have 2 Sonos One speakers which I control with my phone and a tablet. Recently my phone broke and was replaced...I also changed wireless so have a new router and service. The problem is that I have lost all my playlists stored with my Sonos system and am unsure how to restore/find them. On my phone, I have a new Sonos App, and just set up my 2 Speakers by "factory resetting" them as instructed on a youtube video. They then were found and reattached as new speakers and are working again. Are the playlists stored IN the speakers? If so, have I lost them forever by resetting? I assumed that my tablet, which has not changed, was storing the playlists but find that it needed to search and find my "New"system and shows no playlists as well...:( My playlists were sourced primarily from my Amazon Prime Music account, but no personal stored music files. If lost, how can i prevent losing all these hours of creating playlists I have set up in the future?

Hi, I have a faulty speaker which Sonos are replacing. They have provided me with a DHL RMA Label to return the defective unit to them but no instructions as to where i need to take it to get the return processed. The carrier is DHL. Can anyone advise what I need to do??

Stupidly I decided to get rid of the annoying update icon in the Sonos app. The result is a broken home theatre setup. After spending a whole day of reading support and trying every possible scenario to get my setup working again the only noise coming from my sonos is silence. Does sonos do buy backs? I would like to add my frustrations with the other community members here. Sonos have broken my trust after singing nothing but praise about the simplicity of the setup and quality. 31 October 2018 is my deadline for a software update, after that I am going to rubbish sonos in every shape and from known to the internet world.

Just got a beam and want to pair it or bond it. Can’t seem to find how to do so Any help would be appreciated

Thank you for the latest UI update on Sonos Controler, looks better. One feature that I have been missing for a long time is a simple shortcut key for pause and play. For example F5 or Space. Now Spece/Enter do the trick IF you have the Play/Pause button activated, but if you have for example just adjusted the volume, Space/Enter do nothing. Also good UI design requires that all the functions that you have on the UI should be accessible without clicking with mouse.

What gives Sonos the right to come into my home and stop me using equipment that I paid for to play my musc from my server in my home? It is outrageous and unacceptable behaviour. It might have been acceptable if Sonos said you can’t upgrade until you confirm your email address, but to maliciously stop the system working Is despicable. A big red flag for future customers and raises big questions around privacy issues and Sonos real motivation for this. Trust has been lost. As an early adopter and until now admirer of Sonos, I’ll not be replacing my player when it reaches end of life, which I now expect will be artificially induced by Sonos.

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to play music!! Any more of this, and I think I will seek resolution via my local consumer affairs organisation. (I'm talking refunds due to the device not being fit for purpose).

I am unable to post responses. I logged in but can't post a response to any topic because it keeps telling me 'Unable to submit form. Please refresh the page and try again.' Trying to create a topic to see if that will work..

Hi, Can anyone advise me of how to get through to a Manger at Customer Services to make a complaint regarding an order. They just seem to ignore you. I have sent emails with an automatic reply of we will get back to you in 48 hours they don't. I have telephoned and spoke to an assistant who has told me that someone will get back to me straight away to get it sorted and they don't. Twice now I have phoned with the same result. Their products may be good but their customer service is shocking. I would not be buying anymore products from them, and as I am within the 100 days I am considering sending back the 3 products I purchased.

I suspect these aren't legitimate. ;) Links removed by Moderator. and more...

The Remember me option when logging in the community does not work... Every day I have to log in again.

Every time after I log into the community forum, and I select a posting (which shows replies) I can never see the replies to the posted message, I can only see the original posted message. What am a I missing and how can I fix this? The replies are so important IMHO.

We know that moderation here is random as often as the spam filter is ineffective. Even if it that was not to be the case, is it not a courtesy to notify posters whose posts have been swallowed up by moderation and are not to be seen after a defined number of hours thereafter?

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

I received a private message, quite frankly the tone and mysterious nature of the message made me very suspicious. It was from user Lauraralph. The message is below, what do you make of this communication? Is it outside acceptable behavior? I have never made contact with this person.... Lauraralph Lauraralph 12 minutes ago I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7@gmail.com ) I have something very important to discuss with you there ok.

I just tried to login to my account (graemev) and it simply says the account already exists (I know, that what I'm trying to log into) I can only access this site by creating a new account each time (so I can't find my old questions)

Can't see any way to do it.

I'm getting things that I read 2 days ago suddenly show up as "unread" threads. This wasn't the case an hour ago, when I'd cleared the whole forum, but just started around 8PM Pacific time.