General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 998 Topics
  • 6,525 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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998 Topics

Y
YoutubeSucksContributor II
posted in General feedback and conversation

I am never buying another Sonos Product and here is why.

First Thing, I just want to say that I love the support and community and I think you’re all great and very helpful. That being said: No Youtube Cast SupportWhy doesn’t Sonos support Casting form Youtube Music App? Answer: Because Sonos sued Google, and won. Now the higher ups are “sticking it to them” and the consumers by withholding the feature. You have lost my trust and probably others because of pettiness, nothing more.(I considered moving to another server like Spoitify which is what I think they’re persuading users to do.) What next? Another lawsuit which you not only win, but also remove features from involved platforms. Note: Even if there another reasonable explanation, the lack of communication on the matter has me frustrated and committed to moving on. 5 Year limitation on updates.Even though the speakers still work on the applications (FOR NOW), Sonos can turn that off at any time and there is nothing I or anyone else can do about it.Planned obsolescence is a plague in the

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Stanley_4
29 days ago
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POSMANContributor I
posted in General feedback and conversation

OFFSITE PLAYER FOR SONOS

We use SONOS for our hospitality business, and would like to be able to control the music offsite remotely. At the moment we have 3 POS system computers with SONOS loaded to windows that I can remote desktop to, but In would really like an offsite master control to ensure music stays on track.  

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Stanley_4
29 days ago
User63453
User63453Avid Contributor III
posted in General feedback and conversation

Adding mic on/off toggle to software

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

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jgatie
29 days ago
J
Jonathan_ldnContributor II
posted in General feedback and conversation

Greenwashing

This was the headline to an email I received last month. I nearly spat out my coffee at the screen.Since their invention, speakers haven’t needed to be upgraded with software updates.Good speakers, and I do consider Sonos good speakers, only need to be replaced when the cones, or some other physical component, is knackered. A speaker isn’t a tech consumable with a lifespan under 10 years, a good speaker can be cherished and passed on through generations.Sonos you are a speaker company. You do not build hardware like computers, or phones - your software shouldn’t be entangled in an arms race for more CPU/GPU/RAM etc. so why the need for hardware upgrades? How much software is needed to drive a speaker?NASA put a man on the moon using less computing power. Your excellent audio engineers must be pissed off that your software team produce such bloated code that it effectively kills off their work.It’s a cynical business model that embraces redundancy to drive repeat revenue, locking your c

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jgatie
1 month ago
J
jvkiiContributor I
asked in General feedback and conversation

Is this sonos official ebay store?

Hello,Sonos had a refurb sale and I missed it.  I noticed that this sonos official account on ebay still has the deal going - https://www.ebay.com/str/sonosofficial?norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9009669&poi=&campaignid=20389321416&mkgroupid=&rlsatarget=&abcId=9317280&merchantid=&gad_source=1&gclid=Cj0KCQjw2a6wBhCVARIsABPeH1tE29tRUaIgtQVrHzjyLtx8XiINWpNMnzOsqvfcHMISqKINl2wYO-4aAlf4EALw_wcBCan anyone confirm if this is actually the official sonos reseller account on ebay? A lot of the negative reviews mentioned products not shipping and questioning if this is actually the official sonos company on ebay.  *** Updated for clarificationWould prefer to buy from legitimate source to ensure I get a proper warranty.  Thanks in advance.

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Corry P
1 month ago
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CherivitaleContributor I
posted in General feedback and conversation

Terrible Refund Service

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

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Corry P
22 days ago
B
britcowboyEnthusiast II
posted in General feedback and conversation

Why have you closed the discussion about the connect amp?

The issue hasn't been resolved, why have you tried to close the discussion? Pretty scummy behaviour if you ask me.. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index10.html#post16712063

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J
1 month ago
T
tony.stillionsContributor I
posted in General feedback and conversation

Can we get Sonos HEADPHONES please??

Guessing this is already been suggested, but would be cool to come out with a pair of headphones wireless, of course that hook up to your Sonos speakers and whatever is playing at the time (a movie). Thanks

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M
1 month ago
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SojoiContributor I
asked in General feedback and conversation

upgrade program

Hi i am trying to use the upgrade program of an old sonos 5 gen 1 but the update program seems to not recognize a valida unit for the 30% discount.but the sonos 5 Gen 1 is listed as a valid unit for the upgrade program. Any idea how to qualify to the discount? thanks 

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Stanley_4
1 month ago
T
Timh62052Contributor I
asked in General feedback and conversation

damaged / cracked five case

My five speaker fell off the shelf and the case is cracked, can I get it repaired?

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Stanley_4
1 month ago
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smithy57Contributor I
asked in General feedback and conversation

Adding Songs to Queue

About 5 years ago this topic was dealt with (see below), but excuse my inexperience, I don’t quite understand the answer shown ie I cannot see where I have to make the change. Take pity on me, I am an S1 user. How and where on my S1 app to do I go? Many thanks.  Is there a way to add all my songs on my iphone to the queue in one step? Browse to "on this phone" then a play all. Same question for the PC controller. I find it very frustrating to have to build a playlist.iconBest answer by jgatieBrowse to the library either On This Phone or My Music Lubrary, choose Songs, choose Play All or Shuffle All.

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S
1 month ago
M
MadslemmekeContributor I
asked in General feedback and conversation

stolen play 5

Can u se where my Play 5 is . ? If it be connected again!!? 

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jgatie
1 month ago
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HealWithSteelContributor I
asked in General feedback and conversation

Sonos Bridge

What is the purpose of Bridge if it prevents updates from downloading and installing on Sonos products. The support site recommends permanently disconnecting the Bridge

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Schlumpf
1 month ago
J
jcoker12Contributor I
asked in General feedback and conversation

HD Radio billing

Has anyone been back billed without notification for sonos hd radio service? I was charged for 15 months at $7.99 each in one weeks time. Is back billing something that is included in the terms of service?

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Corry P
25 days ago
M
mildlyannoyedContributor I
posted in General feedback and conversation

Feature Request: DHCP Option 60 - Vendor Class Identifier - Population (e.g. "Sonos...")

Hello!A thing that might help out a number of people with larger or more complex setups to correctly and automatically group their Sonos gear logically together from an IP Addressing perspective, and possibly assigning specialized options as well, would be a very minor tweak to the DHCP Client on the Sonos appliances.Simply populate DHCP Option 60 (for IPv4, and Option 16 for IPv6), with text that starts with “Sonos”.Many DHCP servers have the capability to change their behavior for IP and option assignment based on values off of those values.Thank you for your consideration!

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Sotiris C.
1 month ago
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bubbagumpContributor I
asked in General feedback and conversation

setup help

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

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buzz
27 days ago
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FollowerContributor I
asked in General feedback and conversation

Is it possible to verify the firmware in a Sonos product?

I have been using Sonos for many years, and have been very pleased with it.i recently decided to extend my (gen 1) system, and bought some Sonos items on EBay. It occurred to me today that I have introduced hardware into my network and how do I know if the firmware has been hacked (if that is even possible)?Is there any way to check the firmware, or any diagnostics I can run?Sorry if this sounds paranoid but there are so many scams around these days.

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F
1 month ago
G
Gord1994Contributor I
posted in General feedback and conversation

sustainability

Sonos no longer supports my smart phone software requiring me to get a new phone. Not very sustainable!

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Airgetlam
1 month ago
SpectralSoundSystem
SpectralSoundSystemContributor I
asked in General feedback and conversation

Sonos Certified Refurbished Store Ireland Unreachable

Hi,Does anybody know what happened to the Sonos Certified Refurbished page for the Irish market? I’ve been able to access it on the American and UK store, but when I try to reach it from the Irish store page I get a 404.https://www.sonos.com/en-ie/shop/certified-refurbished The link in the footer also seems to not work.-S

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SpectralSoundSystem
1 month ago
J
JonjamesContributor II
asked in General feedback and conversation

Vodafone router and Sonos

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon 

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controlav
1 month ago
H
hello2990Contributor I
asked in General feedback and conversation

Return page doesn't work, please fix it.

 This return page doens’t work, always fails (I removed email and order number just for this screenshot).Could you please fix it?

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H
1 month ago
J
jackie cContributor I
posted in General feedback and conversation

connection issues with new fibre broadband

Can any one please help with connectivity issues,I’ve recently changed to Jurassic Fibre and i now have issues on a daily basis with my play 5 Sonos 1 and move ,  every morning I have to unplug all 3 and reconnect , this can sometimes take an hour or more as it can’t find my system , I also get the following notification pop up ……….Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group.To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router. …………….It’s very random aswell , it worked this morning , but this afternoon my move is not playing even though it shows as playing on my app .  Do I need to factory reset ? If so I’m guessing I’ll lose all my music / play lists ? Any advice would be much appreciated 

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J
1 month ago
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buildinghome2024Contributor I
posted in General feedback and conversation

Sonos Arc Soundbar

Can anyone tell me if installing the Sonos Arc Soundbar above a linear gas fireplace on a mantel if you’ve had any heat issues? We are building and would like feedback. We are planning on recessing a Sony Bravia 65” TV and allowing 2” of space around it for ventilation. Then, putting a non-combustible mantel below to set the Sony Arc Soundbar on which is a 12” area including the shelf height. The distance from bottom of mantel to fireplace would be about another 7 ½“. The total distance overall we have to work with is 19” from bottom of TV to the top of linear gas fireplace which we are hoping a noncombustible mantel can be placed for the soundbar and be safe from heat issue. Would like feedback from anyone whe has done something similar. Thanks!

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buzz
1 month ago
N
NontechnicalContributor I
asked in General feedback and conversation

how do I change the Wi-Fi on my Sonos?

we bought a house that has Sonos one and our modem died so we put in a new one and now Sonos does not work. I went to troubleshooting and it says I should change the Wi-Fi but I can’t find out how? We plugged everything back the way it was and it still doesn’t work! We live in New Jersey! Any ideas as to where I can get help?

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jackdavid009
1 month ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Annoying updates

Thought this was funny..a Sonos advertisement in between two update complaints on fb.  

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Ken_Griffiths
1 month ago
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