General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,063 Topics
  • 6,775 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1063 Topics

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TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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10 hours ago
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Matt33Contributor I
posted in General feedback and conversation

The new app

What the hell have you done, I liked Sonos as it was seamless but you have really killed it this time. I used to recommend Sonos to everyone I know, but I would be embarrassed to do so now, all the stations I used have been wiped, Amazon didn’t work this morning and I spent at least an hour chatting with a rep to sort it who eventually admitted that Sonos were having issues with the new app, whoever is responsible should be fired the app is pants. Sonos be honest with what the update is, it’s appears to be a way of making us subscribe to many of the streaming services we were previously using for free. 😡 

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10 hours ago
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Rick MalloneeContributor I
asked in General feedback and conversation

Current Providers

Just a quick, probably stupid question. We do have a Sirius account associated with the cars. However, my question is, how do we get the various services provided on our system, is it all through Sonos and the internet or is it somehow related to our subscriptions?We just don’t want to be paying “double” for services. So far, other than the installation of our Sonos system, I don’t pay anything. So not sure how this all works. Rick

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10 hours ago
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Jersey DTrending Lyricist I
asked in General feedback and conversation

Sonos: Put the old S2 App back on the App Stores so we can go back!

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

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11 hours ago
johnkfitz
johnkfitzEnthusiast II
asked in General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!  

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11 hours ago
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Trad99Renowned Enthusiast I
asked in General feedback and conversation

New App - how to add a track to an existing queue?

On the new app, when I click on an individual track, the only option I get is to replace the queue. How do I leave an existing queue in place and just add one additional track to the queue? I was easily able to do this on the prior app, but can’t find any way to do this on the new app.

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12 hours ago
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AlarmContributor I
posted in General feedback and conversation

Sonos Update- ALARM IS GONE

So Disappointed, New Sonos updated, May/2024 Alarm is Gone, I was using Sonos alarm  as the wake up call everyday, but not only that, It was so nice and helpful to come home from work  and music still running just because I left my Sonos alarm to play music all day.Please my suggestion for anybody reading this messages, if  you use Sonos alarm, as a wake call or to play music while out of the house, Do Not update it, to the new Sonos  until Sonos Fix this problem! Please any suggestions? 

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12 hours ago
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castallaLocal Superstar
posted in General feedback and conversation

Enough already! Do some reading before posting! T5

Don't people ever read the content of messages here?  There must be 100s of single one-off posts, each complaining about alarms, or network library access.   A 5 minute read of existing content will tell you what works, what doesn't and what you can do (essentially wait until Sonos provide fixes). Basic lesson to be drawn is don't leave automatic updates switched on 😁

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12 hours ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

New Sonos App Wishlist

Overall, the new Sonos app seems to be an improvement over the previous version. But I am disappointed that many useful features from the previous app weren’t included. So here is my wishlist for the new Sonos app: Bring back the shortcut to the EQ settings on the Now Playing screen. Bring back the “HD” and “Hi-Res” icons on the Now Playing screen when streaming lossless or hi-res lossless music from your local music library. Bring back the number indicator on the volume slider on the Now Playing screen. Under About My System, show what audio format is playing after “Audio In:” while playing TV audio. Bring back the alphabetical search/quick scroll feature for local music libraries. Include local music libraries in the Search feature. When viewing albums from a specific artist, allow the option to switch from list view to grid view. What other features would you like to see brought back or added?

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13 hours ago
BOL74
BOL74Avid Contributor I
posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

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13 hours ago
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castallaLocal Superstar
posted in General feedback and conversation

Sonos App AMA - preview pictures!

Sonos App AMA - CUSTOMERS COMMENT ON THE NEW APP 

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14 hours ago
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stein067Avid Contributor I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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14 hours ago
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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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14 hours ago
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Trad99Renowned Enthusiast I
asked in General feedback and conversation

New App requires more clicking, not less

On another thread, I mentioned that on the new app, I could no longer see the battery charge percentage for my two Sonos Roams. This used to be visible on the speaker tab as soon as you brought up your list of speakers. So, one click from whatever other tab you were on.I did just locate this on the new app. I had to click on the systems icon in the upper right hand corner. Then I had to click to select one of the Roam speakers. Then I had to click one more time on a line under the heading Products that showed a battery icon. That finally showed me the battery percentage, but only for that device. So, three clicks to get to that. If I wanted to check the charge on my other Roam device, I had to click twice to back out of the first one,  then click twice more to get to the charge screen for the second one. Then it takes three more clicks to get back to the Home Screen. So far I haven’t found any direct way to go back there. This was so much quicker and simpler using tabs.I hope at least

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15 hours ago
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User202880Contributor II
posted in General feedback and conversation

Sonos radio fee

I do not want to pay a monthly fee for Sonos Radio.  How about an annual one-time fee of $75.00?  I would go for that.

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16 hours ago
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JacTrending Lyricist I
posted in General feedback and conversation

Why????

I just upgraded to the may 7 update.  The interface is nice and parctical.  However I have a question.  Why is Sonos removing some functionality without telling their costumers.  Where I come from this is called dishonest practice.  Here are 2 that I discovered  and they really piss me off!in Spotify no longer able to add a song to my Spotify playlist.  Damn this was practical! no more search in my Music Library.  I would have expected a better search dedicated to my large music library, but now there is no search at all in my music library.  What the hell is the idea behind this.  I would certainly like to have someone from Sonos to explain the reason behind this.Recommendation to Sonos.  If you want to keep your loyal costumers just be honest with them! Is it not an easy this to do!  and it costs you 0$!  simply tell us what you have removed in terms of functionality. Oh well, I guess there is worst than that in life!!

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16 hours ago
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thoskinContributor I
posted in General feedback and conversation

s2 app upgrade

New app. Upgraded on one device. Glitchy to begin with. Most things there with new navigation, no biggy. Only frustration is groups as before are shown under “manage” but not all the groups are available for selection to actually play as a group. In my case 3 out of 5 groups can be selected to play. Deleted and recreated those not appearing but still no go. Wait and see I guess. Thankfully I didn’t upgrade in every device.

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16 hours ago
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cmackayContributor II
posted in General feedback and conversation

New app - write to CEO

I encourage everyone upset with the disaster which is the new app to write to ceo@sonos.com This is being replied to by their marketing team.  Let them hear us!

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17 hours ago
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CurtleyContributor I
asked in General feedback and conversation

Alarm setting

Having just updated my Sonos App I now can’t find the Alarm setting! I understand the technos have decided to exclude this function!! Why, it’s the best reason to have my Sonos. Can I revert to previous App, and how? 

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18 hours ago
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DilbyContributor I
posted in General feedback and conversation

I was not expecting such incompetence from Sonos!

The latest software update for Sonos has left me extremely disappointed. In fact, I would go as far as to say that it's one of the worst updates I've seen in many years. Not only does it lack fundamental user-friendly features that were readily available in the previous version, but it's also completely unusable.It's hard to understand how Sonos could release such an incompetent update to the public. This type of negligence is unacceptable, and I hope that Sonos is taking note of all the negative feedback they're receiving from users worldwide.I'm not alone in my frustration, and I know that many others feel the same way. I hope that Sonos is paying attention to the community's feedback and working on rectifying the many flaws in this update. It's crucial that they do so as soon as possible, as the current software is causing significant inconvenience and frustration for their users.

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19 hours ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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19 hours ago
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HoppelhaseContributor I
asked in General feedback and conversation

neue App 7.mai 2024

Hi,Habe mir heute das neueste Update installiert. Weiß jemand wo der schlummermodus abgeblieben ist? Danke für eure Hilfe  Moderator Edit: Added translation by GoogleHi,I installed the latest update today.Does anyone know where the snooze mode went?thank you for your help

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22 hours ago
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TS51Contributor I
posted in General feedback and conversation

New Sonos Update

As a longtime Sonos customer I am very disappointed in this latest Sonos App update.  Frankly, it is a ‘buggy’ mess!  There should have been much better beta testing before putting this version into production.Hopefully the Sonos team can quickly perform damage control and fix the multitude of problems I’ve experienced in just 5 minutes of using this new App.  Very frustrating.

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1 day ago
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Jimmy Como ParkContributor I
posted in General feedback and conversation

App Update 5/8/2024

I have been an avid Sonos user for years. The company I work for is a major supporter. Today I updated to the latest update. I have found it almost unusable, and could NOT be more disappointed. Sonos needs to work through this user experience in order to keep satisfied customers.I will recommend, company wide, NOT to update. 

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1 day ago
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JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

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1 day ago
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