General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 7,241 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1109 Topics

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Boa60Contributor I
asked in General feedback and conversation

New Sonos App

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

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1 day ago
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TaracrutchfieldContributor I
asked in General feedback and conversation

Interested for reviewing a Sonos product

ToThe Developer of the CommunitySonos Greetings, It is my honor and pleasure to be a member of the community. I have a tech website and I am very excited to review a Sonos product on my site here. Could you please let me know may I go ahead for reviewing? I shall be eagerly waiting for your feedback. Thanks!Tara

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1 day ago
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BMorrisContributor I
posted in General feedback and conversation

“New” App update May ‘24

I don’t care about new looks. I don’t care about missing features. I only care that none of the user ‘buttons’; play, stop, FF, work after Play is pushed once. Can’t even stop music without using physical buttons on speakers. Have deleted app and reinstalled multiple times, nothing! Have rebooted phone, nothing!Absolutely ZERO customer service! Can’t “chat” with the Sonos idiot bot! Can’t call! No email!Typical update from a bad company with bad products. 

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1 day ago
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wwoodyContributor I
posted in General feedback and conversation

Has any fix been offered by Sonos?

What is going on? Clearly there is a shared issue regarding connecting to sonos post the app update. I can’t even send a diagnostics report, let alone manage my networks. I’ve rebooted everything, disconnected speakers, reset apps, etc and nothing is working. And the 60 mintue wait time for support isn’t helpful. Chat support didn’t provide any help.I’d appreciate some sort of status update or fix from Sonos please.

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1 day ago
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Wazzer150864Contributor II
asked in General feedback and conversation

New App: Why Sonos, Why!

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

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1 day ago
BOL74
BOL74Avid Contributor I
posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

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1 day ago
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klrmlrContributor I
asked in General feedback and conversation

How to revert to the last app version?

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

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1 day ago
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PMXContributor I
posted in General feedback and conversation

Sammel-Thread über externe News zum katastrophalen Update

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

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1 day ago
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Kunst.fransContributor I
asked in General feedback and conversation

the new sonos app

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

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1 day ago
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Woodie52Contributor I
asked in General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

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1 day ago
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cmackayContributor II
posted in General feedback and conversation

Sonos app - loss of functionality

The new SONOS app is horrible.  I cannot believe it has been released without the Alarm function!!  I can live with all the other removals but for DAILY ALARMS people use to wake up to go to work SONOS did not believe were basic or important enough to include in their new, “better” app.This is treating loyal, some might say long-suffering, users spending significant amounts of money on their high priced equipment with disdain.  I am SO upset with SONOS for doing this.Their recommendation to just go use another computer (Windows or Mac) to do this assumes everyone has a computer to do that on.  Most people don’t, and those that do it may be a work computer locked down and unable to sort this.What if I had an alarm set for 5am and now every day I have to wake up at 5am because SONOS hate their customers?  This is RUBBISH!!!  As for the rest of it, like removing sleep timers, Android widgets, volume controls, etc. again, it treats SONOS CUSTOMERS like rubbish.SONOS - give us the ability t

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1 day ago
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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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1 day ago
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AntifonProdigy II
posted in General feedback and conversation

NOSON - short term work-around, long term opportunity?

I’m one of those smug, self-satisfied people who has auto-update turned off, and who expected to be able to stay with the old app until this mess has been sorted out. But no - even with auto-update set to “off” my app has been updated and now my TuneIn stations won’t work and my Network Shares won’t work. Just the helpful error message “Something went wrong”.However… the open source client NOSON still appears to work perfectly. I can still play tracks from my Network Attached Server, can set alarms, can play all of my TuneIn based radio stations - can even play music from the PC’s local disks.Of course it’s only a solution if you already run one of the common versions of Linux (you can install a current version of NOSON for free straight out of the standard repositories), or with Windows/Mac, if you’re willing to run it under something like VMWare - not technically difficult but a bit of a pain to have to do.But it did make me wonder - if a one-man development team can do such a great

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1 day ago
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memusicaContributor I
asked in General feedback and conversation

playlists

In the new Sonos I can’t find my playlists any more nor can I add songs to them. Only Sonos favourites. Am I doing something wrong or is it the new app? If the latter, why is Sonos doing this?

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1 day ago
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dukieb78Contributor I
asked in General feedback and conversation

Update

I just updated the Sonos app and now I see none of my saved Sonos playlists. Where did they go?

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1 day ago
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TS51Contributor I
posted in General feedback and conversation

new App

As a longtime Sonos customer I am extremely disappointed in this latest Sonos App update.  Frankly, it is a ‘buggy’ mess!  No timer, room selections don’t lock and select “by themselves”, music selection non-functional, the list goes on and on. There should have been much better beta testing before putting this version into production.  I wish I could undo this update. 

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1 day ago
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Kumar
posted in General feedback and conversation

Sonos - a possible road ahead for the app

I have seen the firestorm break out in 2020 over S2 and a bigger one now over the May 24 App.My view, for someone to take forward inside Sonos in any way that makes sense. If it makes sense.Sonos hardware is neutral to what it plays. It will serve just as well for Apple Music as it will for Spotify. Or for radio stations. Or even, let us remember, for local libraries on a NAS. Obviously this is the sensible thing to do, as compared to offering hardware that only plays music via Sonos; letting users choose from providers that do music services best, is the approach that has worked very well till now.Why can the same thinking not guide how the app works? I will take a simple use case to elaborate, of someone using Sonos hardware for playing music from Spotify and from a local NAS. Also for simplicity, let us keep aside the SMB stuff where local NAS is concerned.In the above use case, the Sonos control app needs to do just two things - first, to set up and configure Sonos hardware and the

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1 day ago
SoundCur
SoundCurContributor I
posted in General feedback and conversation

Warning about New App - Do Not Update if you use alarm & other features

SONOS has seen fit to release an update on its app with some features absent.If you want to use the alarm or sleep timer then (caps lock alert): DO NOT EVEN THINK ABOUT UPDATING. Other features, which I don’t use so am unaware of their absence, may not be available too.The “Customer Experience” team has told me: “features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months”. Months??!! I used to use the alarm feature every day -  not now thanks to this “upgrade”. Why SONOS has launched an app update that’s clearly not ready for general release beyond beta is beyond me.The whole thing is an utter shambles and spoils the SONOS brand.This customer is not happy with his experience. 

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1 day ago
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KURTIContributor I
posted in General feedback and conversation

app update

Nothing working anymoreSlow to no reactionViews/lists disappearingApp constantly crashingAs if there was no competition on the market

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1 day ago
johnkfitz
johnkfitzEnthusiast II
asked in General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!  

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1 day ago
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LeebtishContributor I
posted in General feedback and conversation

Sonos App

Does anyone else think the Sonos app is terrible?seriously was there any UX design done at all!!?? Was user feedback incorporated into the app. I find the whole app to be so unintuitive. For example, I can see my recently played from Apple Music on the main screen but when I select Apple Music under your services it’s not there. it just seems a very scatter gun approach to app design. Unfortunately I’m stuck with this as the sound quality is better using the app than Airplay which I believe is due to the data loss over airplay.  

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1 day ago
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unomeContributor I
posted in General feedback and conversation

New updated on or around 5/5/24

How many others are having problems with the new Sonos update and are about ready to throw it away? I have installed hundreds of these units and never had the problems with updates to the extent of this new one. My personal feeling is I won't offer sell or install Sonos again. Even my own unit which was working just fine until the update is going to see the trash can.

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1 day ago
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sonosianContributor I
asked in General feedback and conversation

V80 Update debacle

Email from Sonos,  4/23/2024 -- » Faster. Easier. Better. » App update available May 7 >> How will this affect my system?>> We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.Misrepresentation. False advertising. Deceptive trade practices. Every word in that email is a lie, including “and” and “the.” And we’re supposed to wait *months* for a fix?? Honey, the lawyers are already sharpening their teeth.

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1 day ago
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MarinopirContributor I
posted in General feedback and conversation

no more local music libraries

Support just told me the new app will not initially support local libraries. That’s the only thing I use Sonos for so for some undetermined number of months my system will be useless. This is really upsetting. I was told that I can avoid doing the update but is that an option?  I’ve been a loyal Sonos user since it first became available, and now it feels like I may lose all its functionality. 

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1 day ago
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TalkienContributor I
posted in General feedback and conversation

app update - no more timer on app

Don’t know what Sonos was thinking with the latest app release. a function we could use daily before the ‘update’ has been removed. So thank you Sonos.For not integrating the timer functionality!fix this, or I have 6 Sonos devices for the second hand marker.  

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1 day ago
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