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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

999 Topics
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Mr. T

solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats

AjTrek1

started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...

Catch2244

started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...

999 Topics

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d.moTrending Lyricist I

asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment. Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May. The website still seems to state it will be useless after the 21 days? David

4 years ago

TheRamblinManAvid Contributor III

posted in General feedback and conversation

Some music drops after Starlink install? Connected by ethernet but interference?

Hello. thanks for reading. Two topics that may be related. I’ve had my Sonos system set up for about 5 years with help from this community. Pretty much no problems after the initial kinks were worked out. I’m in a rural area and had been using Verizon wireless, a grandfathered plan for the house. A few weeks back, we got Starlink and I have that installed with no obstructions. I have the Starlink installed with their router, turned off in bridge mode, with an ethernet adapter, going to a Unifi Router. The router feeds a Unifi switch with various rooms connected by ethernet (even though it obviously goes back to Starlink). Ever since the install, one room in particular (the kitchen) will have music drop out from playing but you can still hear audio from the paired sub. Then the music will return for a while, then drop out again for about 30 seconds. Random. I have unplugged all devices, re-booted the router, plugged them one by one, assigned fixed IP addresses. Worked for

4 months ago

SarahNHeadliner I

posted in General feedback and conversation

How long have you used Sonos and why did you start

Hi everyone. just thought it would be interesting to find out how long you have been using Sonos and what got you into the system. I will go first ☺️:I’ve only had my system since Feb 2022 and it started with me upgrading my TV to an LG OLED. I wanted a nice sound bar to improve the sound and settled on the Beam Gen 2. Quickly after I ended up with 2 One SLs as surrounds and then a Sub Gen 3 joined in the fun. Since then, I’ve gone a bit mad and now own many speakers all around my house. I’ve also always been passionate about music, more so than films so it made sense for me to ditch my very old 1980s hifi system and get a couple of Fives (this was actually the next Sonos step for me after the HT arrangement), to hook up to my turntable, which was much newer than my other hifi components. Immediately the sound was greatly improved from my old tired separates. I quickly bought a nice new little CD player to hook up to the other Five. What Sonos has done for me is get me back into l

8 months ago

Popmaster109Contributor I

asked in General feedback and conversation

Android Functionality Needed

I know some aspects of this topic have already been discussed, however if sonos keeps reading them who knows they may actually make software so full Android functionality can be integrated into all sonos products 😀 I have been told the new era 100 + 300 products do now have Android integration and allows sonos room sound correction software analysis the room and this optimization of these products,can sonos not issue an software update to their older products to allow Android functionality? Also I would like sonos to allow amazon unlimited subscribers to be able to nativity use sonos products through the amazon music app thus giving amazon music uses fun functionality in what and how they play their music via sonos products come on sonos you can do it and finally I hope when sonos release the ARC 2 soundbar they give Android integrated as they do for the era 100 + 200 and also includes Two 2.1 HDMI connectors to allow connection to the TV and a Blu-Ray player or a PS5 Xbox x

10 months ago

dropdedfredContributor I

asked in General feedback and conversation

Sonos can deactivate any sonos product rendering it useless

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

4 years ago

User582415Contributor II

asked in General feedback and conversation

Can you un-brick a Sonos device?

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support. So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired? Thanks for your input.

3 years ago

bifftaHeadliner I

asked in General feedback and conversation

Spam via Sonos community or Sonos?

Just received an email linking me to the Sonos community. “vivi4love vivi4love 3 minutes ago Hello Dear Friend, How are you doing Today? Hope you are in good health.I will like to invest in your Country so i want us to have a mutual agreement on this matter.I will provide the money for the investment. For More details contact me so that i can tell you how to go about it .And i also want you to know that the money in common is in a Bank and i need your assistance in transfering the money to your Account for investment purpose. In your next mail i will let you know how to go about It and how you will help me on this. My email address below viviantraore01@gmail.com Vivian Traore” Anyone else had this or similar? It purported to come from the Sonos community and I was prompted to log in to read it. BTW email source was allegedly community@sonos.com

6 years ago

BobE0302Contributor I

posted in General feedback and conversation

sonos is unusable

We have multiple Sonos components.Playbar w/ sub. Play5. 4 x Play3. 4x Play1. We use the Sonos 2 App. Our WiFi is strong throughout the house. the issues: Speakers get out of sync while playing the same song and when grouped. 2. Speakers will stop playing for no reason. 3. Speakers will not play. 4. speakers will play erratically. Music plays then stops then starts then stops. 5. Speakers will not be found. 6. Music services that previously worked stopped working.These problems are so severe the system is not usable. We will be trashing our entire Sonos system. No amount of troubleshooting has resolved the issues. No information from Sonos (the company) has helped resolve the issue. We have been longtime customers and we are very disappointed in the decline of the business playback quality. Adios Sonos!!!

3 months ago

WobindAvid Contributor I

posted in General feedback and conversation

New Sonos User - Questions and Advice - Is Sonos Good or Not?

Hi there,I have been wanting to try Sonos for some time I decided to jump in and bought 2 x Sone One speakers and a Sonos Five. I must say I love the sound and so far have loved the app as well. Generally I have no complaints, however……I have been reading lately about this big Sonos client support dump a year or so ago when they decided to split an S1 and S2 app so older products could keep working. I read the initial plan was to brick older products. I have also been reading a pile of bad reviews about Sonos support, arrogance, bad updates and so on. I gather many long term customers have left Sonos for other product and seem really annoyed.My question and hope for comments - from those who have been around. Is it safe to start building a system with Sonos. Am I likely in 3 years to have bricked equipment and lack of support. Some people I have read about had spent thousands upon thousands of dollars only to be left in the lurch.I don’t have any problem with equipment being superseded

2 years ago

RWBWIContributor I

posted in General feedback and conversation

Why not make everyone happy in this TWO SONOS World and ensure your existing customers stay loyal

I am a very long time SONOS customer with four distinct systems in four locations with over 30 devices. Almost all of these devices with become legacy in a month. Any new purchased SONOS products will cause incompatibility issues. SONOS I know you are looking to the future but I hate to see you lose me as a customer because now any other player out there puts me in the same position you are. Two apps, two environments! How about this for a solution to keep me and a ton of other SONOS users happy. Build a “New SONOS Bridge; A device that sits in the middle of a “SHARED” system and performs two simple tasks: Be a device that can be grouped from both the OLD and NEW environments Passes music between the two systems If this would require this BRIDGE device to be wired to the network that is okay with me or that this device runs like the MOVE off the WiFi that would be fine with men. Technically this seems like it should be pretty easy to do. I would be willing to pay a reasona

4 years ago

StephaneBegueContributor I

posted in General feedback and conversation

incompatibility S1 and S2

I bought 1 Sonos S5 and 3 Sonos 3 a few years ago.it cost me some amount of money thinking that I had a system that could last for a certain time.then Sonos developed S2 which is not compatible with the previous generation. This forces the customer to let down their previous equipment and change the whole system.This is and stupid scheme of planned obsolescence which not acceptable with current sustainable policies and for this reason, I DO NOT RECOMMEND TO ANYONE TO BUY SONOS EQUIPMENT ANYMORE UNLESS THEY CHANGE THEIR POLICY AND FIND A WAY TO MAKE THEIR 1st gen system compatible with the S2 App.Next time I buy a music equipment I’ll avoid SONOS.What a disappointment !!!Stéphane Begue.

2 years ago

mkeyContributor I

posted in General feedback and conversation

Feature Request: Delay compensation for Port

Please introduce a delay compensation for Sonos Port connected traditional speakers. Whatever you connect to your Sonos Port will inevitably introduce additional delays - it’s just a question whether it’s audible.I have Dynaudio wireless speakers in the Living Room (who use a Port as their source) and a Sonos speaker in my open kitchen (which I keep on selling/re-buying because it’s an annoyance both ways). There is a slight echo effect between these speakers.Ideally delay compensation would be a feature of the app, where the mic of the phone can be used to bring a sonos port and sonos speakers in perfect sync.I have no issue with the artificially high pricing of the sonos port, but in return I do expect a well working product - and for the purpose a Port is used that delay compensation IMHO is a core feature that I simply expected to be present.

2 years ago

DavidJSAvid Contributor I

posted in General feedback and conversation

Mesh Network

Hello CommunityThere are a lot of threads about Mesh networks, but this is a specific question about range.Due to on going connection issues I am looking at buying a mesh network.I think most of those on the market will suffice for me, but I do have a slightly unusual setup for one piece of Sonos that I need to ensure will still work post the change overI have a Gen 1 Play 5 in our home gym which is set up on the S1 app. The gym is just over 20m from the house/router (standrard wifi signal does not reach that far)The following set up works, and is reasonably stableI have bridged the connection to the gym via the garage. A BT disc at the front of the garage is hardwired to a powerline adapter at the back of the garage. In the gym I have the reverse. I get Wifi in the gym which allows me to control the Play 5 and the Play 5 is hard wired to the powerline I am looking at two Mesh options. In speaking with Sonos, the TP Deco P9 was mentioned. This is recommended for thick walls (not neede

2 months ago

Onos6ndaiContributor I

posted in General feedback and conversation

You just lost another customer

Hello Sonos,Years after years i bought your products to fill my house, i have 4x S1 products, and i wanted a new one to control everything with voice. But i can’t, because voice is only S2, and i don’t believe your marketing b******t : if i can launch a playlist on my Sonos via a Mini Google Home, there is absolutly no reason you can’t do that yourself. Also, you changed your data privacy policy to sell our data instead of developing tour own secure system, after spending all this money to buy your stuff, this is a very bad move. I lost confidence, you lost another customer. You could have been a great company that care about planned obsolescence, but you are not, i will spread the message. Moderator Note: Modified in accordance with the Community Code of Conduct.

7 months ago

barathriContributor I

posted in General feedback and conversation

CD / Bluray player for use with a Sonos system

Greetings,My current setup includes a Sonos Beam and a few Play / One models that I would like to put together in my living room. I currently have a CD player and a TV that share the Beam using an HDMI switch. This works, but the drawbacks are:“TV volume is fixed”, which means I can’t use the remote control to change the sound (so either I walk to the Beam or I have to use my phone); the CD player outputs is music solely to the Beam, as expected from the setup of course.I would like to be able to play my CDs in the same way that I play my local FLAC files on my system: selecting which outputs should be use, setting up the volume of each device individually or globally, etc. Is there a reasonably priced CD player that could be used for that? I understand that I could buy a Sonos Port and connect my current CD player, but the price deters me. I don’t care about streaming services. Blu-Ray capabilities would be a plus as I have a few 5.1 records in that format.I welcome suggestions from e

8 months ago

Hornet305Collaborator I

posted in General feedback and conversation

Spaming Private Message

To whom do you report spammers using Private Messages? Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com? Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).

5 years ago

Emile15

asked in General feedback and conversation

Badges and "scores"

Would anyone agree that the system of badges and all the rest of it that has been introduced with the revamped forum is actually a huge mistake? Now that I have started reading the forum a little again (largely because I am experiencing some difficulties that I would like to sort out) I have noticed that the new system seems to actually invite responses so users can "up" their totals and "score" new badges and such. As a consequence the actual responses themselves sometimes leave something to be desired. Don't get me wrong, I am not trying to cause offence to any individuals and I am also well aware that forums like this one have a social dimension in addition to a primary function of being a "help center". My point and/or question is more that the introduction/elaboration of a scoring system can undercut this primary function. Perhaps we would be better off if we dumped the badges and just stuck to "likes"? What do you think?

7 years ago

ericeContributor I

posted in General feedback and conversation

Songs cut off

Been reading about others frustrations with songs cutting off before end. Happening with iPhone close to Sonos and strong Internet. Was chatting with friends the other night and some similar experiences. Wanting to take this back amd get an old fashioned CD player?

5 years ago

Some UserContributor I

posted in General feedback and conversation

Why do I need to log in to my account to change room settings?

My bass was a bit too deep for how late at night it was and the song I was listening to, and I wanted to just go quick change the volume on my bass in that room. I was told it'd been a while since I'd logged in and that I needed to log in again before I could go into settings. What user-friendly advantage does requiring me to log in before I can go and change local settings like volume do for me? I bought Sonos because I was very excited about having wireless sound throughout the house years ago. I've since been told that I not only need an account ( I don't remember when I registered for one, but I did ) and then that I need to log into that account again, randomly, to change some settings like bass volume in a room? Why? This is not user friendly. I didn't want an account in the first place, I don't know what sort of information, telemetry or otherwise, you want from me. I never have any intention of buying any Alexa-integrated products from you; and, I'm really not a fan of be

5 years ago

antipodeansamTrending Lyricist I

asked in General feedback and conversation

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed

4 years ago

LampshadeContributor I

posted in General feedback and conversation

'On This Phone' Feature Being Removed

A few months ago I lost the ability to control my Sonos system with my iPhone 4s because the software updates were no longer supporting the 4s. What a waste of equipment...! That phone became totally redundant and now sits in a draw doing nothing... Customer services were useless with their hollow apologies I looked to sell all my Sonos equipment - 2 x Zonebridge 100’s, 3 x Zoneplayer ZP90’s and 4 x Zoneplayer S5’s. I used to use the Sonos CR 200 but that was crap and after five replacements under warranty I gave it up as a total waste of money, hence using the 4s. I tried to sell all my Sonos kit and find something else that wouldn't be hindered with this update/redundancy but that wasn't easy. In the end I purchased another iPhone - the 6s, to control my Sonos... But now - another problem... the 'On This Phone' feature is being removed!!! So now, my few-months-old iPhone 6s will be useless for playing my music!!! I am retired, living in Thailand. I cannot afford to upgrade to Airp

4 years ago

sigdugTrending Lyricist I

posted in General feedback and conversation

So fed up with this company!

questions to their customer service is always answered with some crappy standard email. Forcing updates on absolutely everything constantly. Why? I want to use an old Mac to serve as the music library, impossible to use as it’s can’t run the sonos desktop version 10.0. I don’t understand why no one is reacting to this. I have 9 rooms in my house, so I can’t say I don’t like the simplification and their product. I just wish there was another composting product out there...

5 years ago

ronaldngContributor I

posted in General feedback and conversation

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