Contributor II

Question

Can you un-brick a Sonos device?

Forum|Forum|6 years ago
May 31, 2020
19 replies
6420 views

Several months ago I retired my original Sonos piece, a Connect, and replaced it with the new model. At this time Sonos was bricking old pieces when you replaced them. But as we all know, this caused a major blow-back from customers and supporters and they walked back that decision, announcing that the older devices would not be supported when Sonos 2.0 arrived. The old devices wolud continue to function without upgrades or support.

So I decided to haul out my old Connect and put it back to work in my shop. When I went through the setup the device told me it had been retired and couldn’t be added to my system. So, I’m confused. If the device has been retired can it be un-retired?

Thanks for your input.

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A

akardys

Lyricist I

What is your point even? Don’t complain because it can’t be resolved?

Plus 2019 models were not suppose to be part of the policy AND the policy is not fully reversed. From what I understood, you can still choose to brick your device.

More people knowing the impact and putting pressure on the company is my objective.

There are still things they can do to remedy the situation (including a mail-in program to take bricked devices out of circulation and credit for non-original owners towards a new device), and if bricking is still an option, it should be completely removed.

melvimbe

What is your point even? Don’t complain because it can’t be resolved?

No one told you not to complain, just that you should complain to the person who sold you an inoperative unit.

Plus 2019 models were not suppose to be part of the policy AND the policy is not fully reversed. From what I understood, you can still choose to brick your device.

More people knowing the impact and putting pressure on the company is my objective.

There are still things they can do to remedy the situation (including a mail-in program to take bricked devices out of circulation and credit for non-original owners towards a new device), and if bricking is still an option, it should be completely removed.

Sonos already has (had?) a mail in program where you could mail in your recycled unit to them for recylcing, instead of to your local facility. They did not make it mandatory since mailing it was unnecessary waste. They left it to the individual to be responsible and recycle as they are contractually obligated to do when they agreed to the trade in program.

And no they cannot give multiple credits for the same device. The are not responsible for the transaction you made with a party not related to Sonos.

Danny

Smilja

@akardys, you blame Sonos that you fell for a scam. Is it confirmed that you’ve got a Connect manufactured in/after 2015? Does the serial number start with 00-0?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

A

akardys

Lyricist I

I was actually replying to Jgatie.

Glad to hear they have or had a mail-in program; obviously people are not recycling their devices.

They could partner with major retailers and/or Terracycle which is a reputable recycler with locations across North America and verify the units have been returned.

And how did the policy make sense for a 2019 device exactly? One that is still supported by upcoming Sonos 2.0? And if bricking is still an option, you don’t see a problem?

A

akardys

Lyricist I

@Smilja Please read my other comments. It is a 2019 Gen 2 device verified by Sonos. I am not as concerned with the money as with bad policies that may have been reversed (but perhaps not completely) and still have residual damage. This will keep happening to other people until it is addressed. Plus, I may still get my money back or Sonos may have some other resolution, I will keep you posted!

jgatie

What is your point even? Don’t complain because it can’t be resolved?

Complaining is fine. However, if you wish to be compensated, you need to complain to the correct people.

Plus 2019 models were not suppose to be part of the policy AND the policy is not fully reversed. From what I understood, you can still choose to brick your device.

Not true. Originally everything could be traded in and bricked. Now nothing is bricked.

More people knowing the impact and putting pressure on the company is my objective.

Oh, so you are here to make enough noise that they’ll pay you to go away? Good luck with that.

There are still things they can do to remedy the situation (including a mail-in program to take bricked devices out of circulation and credit for non-original owners towards a new device), and if bricking is still an option, it should be completely removed.

There's no way Sonos is going to do multiple credits per device. That would create a black market that just keeps on selling bricked items to generate an unending series of credits.

And as stated above, bricking is no longer an option.

jgatie

I was actually replying to Jgatie.

Glad to hear they have or had a mail-in program; obviously people are not recycling their devices.

They could partner with major retailers and/or Terracycle which is a reputable recycler with locations across North America and verify the units have been returned.

Already partnered with Best Buy.

And how did the policy make sense for a 2019 device exactly? One that is still supported by upcoming Sonos 2.0? And if bricking is still an option, you don’t see a problem?

The upgrade program preceded the announcement of legacy vs. modern devices. In that small window, everything was upgradable.

Smilja

@Smilja Please read my other comments. It is a 2019 Gen 2 device verified by Sonos. I am not as concerned with the money as with bad policies that may have been reversed (but perhaps not completely) and still have residual damage. This will keep happening to other people until it is addressed. Plus, I may still get my money back or Sonos may have some other resolution, I will keep you posted!

Do you expect to get your expenses refund by Sonos? What’s with the person who actually sold you the unit?

I am not considering the dismissed recycling mode bad policies but understandable policies, by the way.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

106rallye

@akardys Did you file a claim with the seller of your Connect?

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