General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 991 Topics
  • 6,494 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1
C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
  • 0
  • 11

991 Topics

V
vkerzmanContributor I
posted in General feedback and conversation

Windows 10 Controller

I purchased the Sonos Speakers because of the ability to enjoy my music on the Sonos speakers. Well, that is not happening and I am not happy right now. This posting is for those who have Sonos.com speakers. I have recently attempted to download the Windows Controller for my desktop. It states that it can't find the existing version of the music. I have uninstalled the application and reloaded the application. I was reading in the Sonos Community that this has been happening for a while now. So my question to Sonos, if the controller isn't working correctly why do you still have the application on your website. Looking at your Board of Directors, you have a pretty smart team, so why hasn't someone come up with the fix. So if you are having the same problem with the Windows Controller, don't waste your time on the Sonos Community, take it right to the top. Send an email to Patrick Spence, CEO, Patrick.Spence@sonos.com Also, copy your letter to the investor relations Inve

10
V
4 years ago
P
PaulJonesTrending Lyricist I
posted in General feedback and conversation

I used to love my Sonos - Privacy complaint

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up. Casting is such a joy for people in my position. Sadly now Sonos have ruined that experience by turning its back on its existing user base. Now we have to register our products, agree to their version of privacy and wait patiently while they consign our existing kit to obsolesence. They even admit this: https://www.zdnet.com/google-amp/article/sonos-accept-new-privacy-policy-speakers-cease-to-function/ Thanks Sonos

14
Peagle
4 years ago
D
djnovaContributor II
posted in General feedback and conversation

Weird bass phenomenon with a stereo pair

I've noticed something interesting about the sound from my stereo pair, and I was curious if anyone else has experienced it. I have a pair of Play:5s, and I've been using TruePlay from the start. The sound is pretty great overall, but my only complaint is the bass. It's concentrated in one spot of the room (specifically, when you're sitting on the couch) and we get excellent lows...almost skull vibrating. But if you stand up and take a step to either side, the bass completely disappears. It's like standing in front of fire hose when you're on the couch...but if you move a few feet, the bass misses you completely. I'd rather hear consistent bass all over the room, even if it's less intense. Is this a TruePlay issue? Am I crazy?

6
buzz
4 years ago
A
AndyK55Contributor I
posted in General feedback and conversation

Why is the Sonos App so bad?

It just never works - does anyone else have the same problem ?

6
C
3 years ago
S
SandyBrownContributor I
asked in General feedback and conversation

Can I use 2 soundbars on each side of tv?

2 Soundbars, ONE on each side of TV??? In the house we are currently building, I prefer to NOT have the soundbar sitting on the fireplace mantle under the tv. (the whole idea of having a frame tv is to keep it from screaming ‘I’m a TV’)  I’ll have cabinets with shelves on each side of the fireplace. I’m wondering if I can use 2 soundbars - one on each side of the tv/fireplace on the shelves?  Or just one soundbar off to one side of the tv?  I’m concerned that will make the sound weird if its not centered.  Or is there another sonos option - maybe a surround system - that would allow me to not have a speaker centered on the fireplace below the tv but still provide great sound and clear dialogue?Thanks for any help you guys can give! 

14
K
1 year ago
G
George GardinerContributor II
posted in General feedback and conversation

Complaint to the UK ICO and referral to the Dutch Data Protection Authority

In my personal capacity but drawing upon my knowledge as a data protection and privacy lawyer I have made a formal complaint to the UK Information Commissioner's Office on a number of grounds relating to SONOS's privacy policy and its processing of personal data. SONOS has both misapplied the GDPR and avoided provisions of it in enabling an unacceptable level of harvesting of personal data. In summary SONOS erred in law, in my opinion, in permitting its legitimate interests (some of which are fairly generic) to override the rights of data subjects which is wrong (the rights of data subjects come first as a general rule). SONOS has also intentionally embarked on a process of changing its ecosystem from stand alone use to one that forces the user to accept an intrusive and unnecessary level of linking of SONOS units to activities. It is impossible to not accept SONOS's updated privacy terms and terms of use because the update procedure forces you to do so. For example, you cann

21
jgatie
4 years ago
D
DmanContributor I
posted in General feedback and conversation

Woo Hoo First Post Ever

So what do I win? :D

3
K
7 years ago
9
90dawgContributor I
posted in General feedback and conversation

Costco Beam purchase - Free mount???

Anyone have an issue claiming their free Sonos Beam mount after following the promo code instructions in the box?  I just got tagged for $49.00 after the instructions stated that the item was going to be free of charge.  I contacted Sonos about the issue and I’m still waiting on a response.  Not good customer service thus far!

11
Bob235178
9 months ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Suggestion: Disable SonosNet so un-wired Sonos use WiFi instead

Looking at my Sonos setup and considering the new non-SonosNet 100 and 300 speakers (applies to the Roam and Move too.) If I added them I’d now have to have both a WiFi channel and a SonosNet channel in my home.If I had the ability to switch off just the SonosNet function on wired Sonos, but not the whole radio, then my non-wired SonosNet capable speakers would connect to WiFi instead, eliminating the need for the SonosNet channel.I do have the option to remove the Ethernet from my wired Sonos to disable SonosNet but I’d really prefer to keep them wired for the best possible connection.

24
F
7 months ago
P
pmantosContributor III
posted in General feedback and conversation

Suggestion : Password Reset

The SONOS Website has a feature to reset your password. After doing so, yo get a "Success" page that says to Login to you sonos account. However, there are no links nor menu item that takes you to where you may login. You have to type into your brower's address bar to get to a place that has a login link. Please add a link.

1
Jeff S
4 years ago
K
koneillContributor I
asked in General feedback and conversation

Sonos purchase in the US - to use abroad?

Has anyone taken a Sonos from the US to Japan? Does a US model work in Japan?

1
Airgetlam
5 years ago
Rodeoman
RodeomanContributor I
posted in General feedback and conversation

Apple TV 4K and sounbars. No surround or Dolby Atmos

I have found that the Apple TV 4K is not really compatible with sound bars. I can get stereo sound or PCM only. I called all the parties involved and I think the Apple TV 4K requires a firmware update possibly even Sonos needs one also. I am working with Apple and Sonos and hope to hear of a firmware update that will resolve this problem. It works fine with Roku.

15
Rodeoman
2 years ago
S
spongaContributor I
posted in General feedback and conversation

Can't turn the mics on on a pair of Play One (Gen 2)

I can't turn the mic on on a pair of Play One (Gen 2) speakers. The mic light is not on and no amount of poking, swiping or stroking of the mic logo will get it to turn on. My system has 2 other sets of paired Sonos One (Gen1) units hooked up to it through a Boost plus a Beam paired with two Play 1's. There's a pair of Play-5's on the system too and I'm wondering if there's a conflict??? All the other units fitted with mics work with Alexa ok, just this latest set doesn't. I've removed the speakers from the system and started over again with connecting them (several times in fact), with no joy. In all other respects the speakers work fine regardless of whether I use the Sonos app or the Alexa app. This pair just won't respond to voice commands.

12
Ryan S
4 years ago
P
plein21Contributor I
asked in General feedback and conversation

Storytel

Are there any plans to add the audiobook service Storytel (storytel.com) for the Sonos system?

2
C
7 years ago
A
amun
asked in General feedback and conversation

Slow moderation

Why is moderation so slooooooow? I tried to post something (I think) a couple of days ago and it's still not there.

17
Airgetlam
4 years ago
U
Username54345Contributor I
posted in General feedback and conversation

Are you people crazy?

I tried to use my sonos just now (I have guests over) and I had to jump through hoops just to make it work (was working fine last week) needed create new password, re-enter email, etc. I just want to play music!! Any more of this, and I think I will seek resolution via my local consumer affairs organisation. (I'm talking refunds due to the device not being fit for purpose).

13
T
5 years ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Bluetooth vs Apple Airplay 2: A Personal Opinion

HiYou may believe that music sent to Sonos via Apple Airplay 2 (AP2) has better fidelity than being sent via Bluetooth (BT). In truth you are right…but how do you know?Is your opinion based upon actual listening experience, published technical limitations of BT vs AP2 or just what you’ve heard by word of mouth? Until recently there was no way to make that determination using a dedicated Sonos indoor speaker; as Sonos didn’t offer an indoor speaker that supported BT.Sonos after years of resistance (or maybe just waiting for technology to better itself) has finally placed BT capability in its indoor speakers the Era 300 and Era 100 series. Those speakers use the BT 5.0 codec. You might ask why not BT 5.1, 5.2 or the latest 5.3? The short answer is that BT codecs above 5.0 at present are “speed bump” improvements for distance, pinpoint location accuracy and/or better battery life to name a few. The actual audio/fidelity of the music heard over BT does not improve (at least not at present)

4
Stanley_4
1 month ago
S
steveFTC
posted in General feedback and conversation

The forum is worse than before

I didn't think it was possible to make this customer forum worse but you did it. So much wasted space. Too much scrolling. Did I mention all the wasted space? Especially at the top. Also, I typed in to search for something and it doesn't let you sort by date. Just whatever it deems relevant. I got something from 9 years ago near the top. And it's no longer relevant today. Steve

1
M
4 years ago
L
lavillaseanContributor I
asked in General feedback and conversation

Comcast Remote/Sonos Playbar Volume Issue

I successfully paired my comcast remote to control playbar volume, but every time I raise or lower volume, I get an annoying white symbol that pops up, like the ends of a cable. Any fix for this?

6
L
2 years ago
J
Juk3BoxContributor I
posted in General feedback and conversation

BT Smart Hub 2 Wi-Fi Mode Setting

Hi, we have been seeing disconnect issues with a four room speaker Sonos Play system. Sonos support have advised that the BT Smart Hub 2 Wi-Fi should be set to Mode 2 which seems to have fixed the issue. You’ll need to logon to the BT Smart Hub 2 as admin to do this. I did this on two separate BT Smart hubs and both got stuck with the saving the change message (usually they save new settings ok). If this happens just wait a few minutes with the saving message displayed and then restart the hub. Then recheck the settings, for both hubs we changed they had stored the new Mode 2 Wi-Fi setting correctly, despite being stuck in save mode.BT info. re. Wi-Fi mode settings:The modes are: Mode 1: Gives you the fullest featured wireless, maximising speed and range. Mode 2: Some devices can sometimes struggle to use the latest wireless features. If you have any devices that can't get a good wireless connection, try using this mode.See the following for more info.What is the wireless mode feature

2
J
1 year ago
F
Freewheelin JackAvid Contributor I
asked in General feedback and conversation

How do I change my username?

Can't see any way to do it.

8
S
6 years ago
M
mwisemanEnthusiast II
posted in General feedback and conversation

New Spam

I suspect these aren't legitimate. ;) Links removed by Moderator. and more...

55
Airgetlam
5 years ago
C
ClarkEContributor II
asked in General feedback and conversation

New Sonos Move turns itself on and drains battery

Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

4
Ryan S
4 years ago
M
musicatoContributor I
posted in General feedback and conversation

Feature Request: DJ Mode

When listening to music with friends, we will all take a turn at putting the next song on. Sonos is a great way to do this. The features of "Play Next", "Play Now" or "Add to Queue" is perfect EXCEPT that people too easily accidentally hit the "Play Now" button and then it ruins the flow by stopping the current song. Perhaps "DJ Mode" only allows for Play Next or Add to Queue to prevent the accidental cancellation of a playing song. Adding a collaborative feature where multiple people can add to the playlist but only in turn would be really neat. It would turn it into more than just background music and make it a game or the focus of a listening party. It would be forcing people to be more interactive with the music. I use to make this mandatory when hosting. lol Just an idea. What do you think?

3
Chris
4 years ago
D
dwilli1980Contributor I
asked in General feedback and conversation

Battery on Sonos Move

Does it shorten the long term life of the battery on the Sonos Move to leave it on the charging cradle for extended periods of time (e.g. several weeks)?

5
N
4 years ago
Terms & ConditionsCookie settings