General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,055 Topics
  • 6,754 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1055 Topics

F
FtkContributor I
posted in General feedback and conversation

Considering leaving Sonos entirely?!

After two and a half years of owning the five I’m considering leaving Sonos entirely. I’ve found the app and the five speaker both to be problematic. The five speaker regularly disconnects, every 3-5 weeks it will disconnect (no internet change, no physical change in the environment where the speaker is) and it will not work for about a week and then it will suddenly work again. Resetting, factory reset, sometimes not always, works. Then go to the app - which is the first step in diagnosing why the speaker isn’t working. The app itself I have a tonne of qualms with. Every time I open it a new section is greyed out or simply unusable. Every time I have this issue I have to look online and I see numerous other people having issues with Sonos functionality as well but its all over the place - archived answers from years ago etc. We’re looking to outfit our house with a complete audio solution in 2 years, I bought the five to “test drive” sonos as a company and tbh I have been defending so

108
Ken_Griffiths
7 months ago
C
camillo777Headliner I
posted in General feedback and conversation

Remember me in login does not work

The Remember me option when logging in the community does not work... Every day I have to log in again.

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Stanley_4
6 years ago
Nos SONOS
Nos SONOS
posted in General feedback and conversation

Communauté française dissoute

Bonjour à tous les francophones, Nous avons encore passé une étape : nous, possesseurs de produit SONOS n’avons plus de forum dans notre langue. Vous allez me dire, effet « Covid », restriction budgétaire, … mais SONOS n’a pas pris la peine de remettre une section Française … quand à récupérer les anciens posts des forums européens, mis dans des dossiers « fourre-tout », on comprend vite qu’il n’y a plus que des « programmeurs » au commande de la marque. La politique de ces deux dernières années étaient déjà désastreuse, mais là, vous avez encore franchit une étape : plus de considération pour vos clients actuels, les anciens étaient déjà bannis par vos MàJ très sélectives.Mettre en place des programmes « Upgrade » pour des produits dits musicaux et non informatiques, c’est clairement une politique « d’obsolescence ».  Il y a encore quatre ans, j’étais un ardent défenseur de la marque ... vous ne méritez aujourd’hui aucune estime : d’ailleurs dans les communautés multimodales d’aujourd

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Nos SONOS
3 years ago
S
SquigsContributor I
asked in General feedback and conversation

Power management

I’ve just been looking at standby power use at our place. Very Rough calcs for us: 1xsoundbar + 2x ones = around 14 watts/hr. 8 hours sleep @ 14 watts x 365 days = nearly 41 Kw every year. Annual cost @ 30c/kw = approx $12/year of standby power while we sleep. And then there’s the greenhouse gas emissions. this sound absolutely nuts to me. Am I missing something? is there an option to automatically turn off at night say from 11-6? Surely a simple bit of coding for such a sophisticated piece of kit?

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Stanley_4
4 years ago
S
StephaneBegueContributor I
posted in General feedback and conversation

incompatibility S1 and S2

I bought 1 Sonos S5 and 3 Sonos 3 a few years ago.it cost me some amount of money thinking that I had a system that could last for a certain time.then Sonos developed  S2 which is not compatible with the previous generation. This forces the customer to let down their previous equipment and change the whole system.This is and stupid scheme of planned obsolescence which not acceptable with current sustainable policies and for this reason, I DO NOT RECOMMEND TO ANYONE TO BUY SONOS EQUIPMENT ANYMORE UNLESS THEY CHANGE THEIR POLICY AND FIND A WAY TO MAKE THEIR 1st gen system compatible with the S2 App.Next time I buy a music equipment I’ll avoid SONOS.What a disappointment !!!Stéphane Begue.  

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C
2 years ago
S
sanperezContributor I
asked in General feedback and conversation

All Sonos products will continue to work past May

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

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R
4 years ago
M
miked13Collaborator I
asked in General feedback and conversation

Sonos Community doesn’t stay logged in

The Sonos Community does not remember my username and password for very long. When I go to access it the next day I am signed out and have to login again. I wish that it would remember my credentials (despite me checking Remember Me). Is this an issue for anyone else? I experience it on Safari (Apple iOS 12.1) on both iPhone and iPad and also on the latest version of Google Chrome on macOS Mojave.

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Stanley_4
5 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

14.19.1 update low volume issue…..

Reason why I’m not going to update 14.19.1…have read a few posts on this. Low volume seems to be a repeat issue..again. Example…  

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Dogdad
1 year ago
E
ericeContributor I
posted in General feedback and conversation

Songs cut off

Been reading about others frustrations with songs cutting off before end. Happening with iPhone close to Sonos and strong Internet. Was chatting with friends the other night and some similar experiences. Wanting to take this back amd get an old fashioned CD player?

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C
5 years ago
T
TarheelMacContributor I
posted in General feedback and conversation

No sound

iPhone message says one of my speakers may be unplugged and I receive no sound. Checked all speakers and the lights are white. Any suggestions?

1
Airgetlam
4 years ago
B
Bren132Contributor I
asked in General feedback and conversation

how to connect beam to projector

Hi,I am looking for advice how to play my firestick from my projector and play the sound out of my beam? Attached picture of Epson acer projector and bi directional switch I bought. Thanks Bren 

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buzz
2 years ago
D
d.moTrending Lyricist I
asked in General feedback and conversation

Does the Trade up Program still brick old components?

I’m looking to purchase a Sonos Port to replace my old Connect. I’d read that because of the heat of bricking old components Sonos had allowed people to upgrade with the 30% discount and keep the old equipment.   Have a use for the old Connect in an other room, so hoping not to create more E-Waste, even if it will lose support in May.   The website still seems to state it will be useless after the 21 days?   David

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E
4 years ago
M
mnebon101Contributor I
posted in General feedback and conversation

Sonos Arc with Nintendo Switch

I just got the Arc but havent gotten a chance to set it up yet. I have heard that surround sound over Nintendo Switch isn't available yet. Has anyone with an Arc tried this? Does anyone know if there is going to be an update for this?

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T
3 years ago
G
groundskprwillyContributor I
posted in General feedback and conversation

Feedback/suggestion for app developers

One thing is to grey out the entire volume bar instead of putting an "x" next to the speaker you want to mute. It's just easier to see.

1
Edward R
4 years ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Era 300/100_Stuff

HelloI have a few things to “unpack” in this post regarding the following:Sonos Era 300 Stand vs. Sanus Era 300 Stands (static and adjustable) Setup of Sonos Era 300 stands with Era 300 speaker Era 300 Speaker in stereo pair vs Five stereo pair My opinion as to why the Era 300 has no center channel in surround mode Era 100 vs Sonos One (Gen1/Gen2) Era 100 designation in System > About My System when connected via EthernetSonos Era 300 Stand vs. Sanus Era 300 Stands (Fixed and adjustable)The Sonos Era 300 Stand is an engineering marvel. The assembled height is perfect (IMO) for the vast majority of installations when the Era 300’s are used as surround speakers (and when they are used as a front stage stereo pair).  There’s a lot of Calculus engineering principles employed to achieve a minimalist design that balances a 9.85 lb., ( 4.47kg) speaker on a 37.634 in (956 mm) pole. The stress points obviously zero out which allows the massive speaker to float; as if no external support is u

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AjTrek1
1 year ago
BarryM
BarryM
posted in General feedback and conversation

Last page of thread missing

over aggressive housekeeping? The last page of at least this thread has been redacted https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

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BCM
7 years ago
V
vpasqContributor I
asked in General feedback and conversation

Why Can’t I see post replies?

Every time after I log into the community forum, and I select a posting (which shows replies) I can never see the replies to the posted message, I can only see the original posted message. What am a I missing and how can I fix this? The replies are so important IMHO.

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Stanley_4
6 years ago
N
NessyContributor I
asked in General feedback and conversation

new Eero fitted yesterday and none of the sonos products will connect to wifi

Hi , open reach engineer came out yesterday to replace our old router with new super fast fibre optic broadband, 2 Eero routers now in the house 1 wired off the Ethernet cable the other in the kitchen is linked to it.however we have Sonos devices sound bar sub woofer and new play bar in another room plus a play upstairs , none of them are connected to the Sonos app account and none of them especially the sub will connect to WiFi , we tried for hours last night to connect , I found this forum and this morning changed the settings on the Eero to bridge , still didn’t find any Sonos products but then the smart tv would connect to the internet either , before I made the changes this morning, they had previously connected fine , now I have no idea how to move this forward . sound bar and sub are almost 5 years old , not sure what gen they would be as I, m not that technically minded …. please help 

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N
9 months ago
C
colin.campbellContributor I
posted in General feedback and conversation

Waste of money

About to eBay my £400 Sonos Beam. Audio synch is a joke having to reset it every program. Sonos support are useless. Given up.

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buzz
5 years ago
B
beynymLocal Superstar
asked in General feedback and conversation

Logging out

In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?

39
A
6 years ago
controlav
controlavMaestro
posted in General feedback and conversation

Cannot tell which Forum page I am on any more

The new font styles are not great. I can no longer tell which page is the current one. This is on Firefox on Windows.[img]data:image/png;base64,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Ditte
4 years ago
N
nathugh23Contributor I
asked in General feedback and conversation

On this iPhone going away

So if this is going away and I have the Amp how am I supposed to play my music on the Amp without subscribing to a music service without a home computer? Seems ridiculous

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jgatie
4 years ago
N
nsdnweContributor I
asked in General feedback and conversation

Sonos Controller for Windows - Shortcut key for pause and play

Thank you for the latest UI update on Sonos Controler, looks better. One feature that I have been missing for a long time is a simple [b]shortcut key for pause and play[/b]. For example F5 or Space. Now Spece/Enter do the trick IF you have the Play/Pause button activated, but if you have for example just adjusted the volume, Space/Enter do nothing. Also good UI design requires that all the functions that you have on the UI should be accessible without clicking with mouse.

3
ratty
5 years ago
M
Martins M.Contributor I
posted in General feedback and conversation

My experience with ordering out-of-stock (backorder) device in EU

Hi. Just wanted to share my (frustrating) experience with ordering a Sub on backorder.On 3rd of February I order a Beam and a Sub. Beam is in stock, am charged for it instantly and it gets delivered on time. Sub is put on backorder for 12th of February. On 11th of February I receive an email saying Sonos was unable to charge my card due to some issue on THEIR side. They suggest calling support. I call sales support. My previous order is cancelled. New is created on my behalf and I will now have to pay for an invoice via bank transfer. I am promised that my location in "backorder queue” will be kept and I will not need to wait for weeks+. As you can imagine, order is created - estimated delivery 19th of February (so I have lost my backorder queue, irregardless to what the sales rep said). I have to call again later that day to receive the invoice (although 1st sales rep said it'd be sent asap). I receive invoice, pay for it immediately. No email confirmation for 1 day. Next day I call a

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Ken_Griffiths
3 years ago
C
cedzeroseptAvid Contributor I
asked in General feedback and conversation

Feature request: Disable bluetooth

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

11
F
3 years ago
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