General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,215 Topics
  • 8,617 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1215 Topics

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Aristotle_UKContributor I
asked in General feedback and conversation

ARC + Samsung qe55q60r =Atmos ?

HI folks ,   I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos .   Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ?    Are you overall pleased with the Arc on this TV?   Thanks a mill! -A

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justin10finity
3 years ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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H
1 day ago
controlav
controlavMaestro
asked in General feedback and conversation

Where is Favorites on the new forum site?

The Favorites option was a simple way of tracking updates to threads you have posted to or are monitoring, has that feature gone forever now?

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controlav
5 years ago
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JeroenVRProminent Collaborator I
posted in General feedback and conversation

My conversation with the CEO of Sonos about the latest 2 patches

Hi everybody,Well, I don't need to mention about the lates 2 patches and all the misery that brought with is. I decided to email the CEO, Patrick Spence, with a kind request.Here’s what I wrote him (I’m not from the USA, so apologies to maybe not the totally correct language):Dear Patrick Spence,I’m a Sonos costumer, living in The Netherlands. The reason why I reach out to you directly is because there are some issue’s going on since patch 14.12 (and still in 14.14) where a lot of costumers who have the Arc and the Sub, are affected.In the last few weeks, the community forums kinda explodes with complaints about the Trueplay which entirely flattens out the Sub. Me personally had to feel the drivers to make sure it was still participating in the setup.From day one, the patch was released, I immediately concluded there was a problem and contacted Sonos-support about it. After hours spent with the technicians they decided to send my case to a higher level of support, which is still open.

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melvimbe
1 year ago
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DT186
posted in General feedback and conversation

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.

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K
4 years ago
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dipp0Trending Lyricist I
posted in General feedback and conversation

Suggestion: Connect unit fit for 2019

It's time to give the Connect a much deserved update. [list] [*] Hardware seriously outdated. I mean has it even been changed at all since 2005? [*] Too big. Should be no bigger than a Chromecast. [*] Too expensive. Should cost way less than a Play:1. Probably around €50. [/list] Digital/analog 3.5 output. USB powered. Exactly like a Chromecast Audio but for Sonos. Guys, it's almost 2019. This needs to happen.

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MikeV
5 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

New Arc update is horrible

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

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Koyno
1 year ago
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Gerard EndeContributor I
posted in General feedback and conversation

no more iphone streaming possible

The service to play your iPhone content to your Sonos system will be unavailable in a while. To my opinion this is because the streaming services have the power because that is where the money is. I used to love Sonos but the sponsors come first and the clients are forgotten. There is a crack in the relationship now and it is a shame that Sonos doesn’t stand up for the users.

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jgatie
4 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

sonos turning off comments by Caroline community manager…

Hey Caroline V..community manager…why do you turn off comments after posting about the latest update on the Arc.. so many people are upset because their system sounds like crap after the update. If you would have left comments on..you’d know this.. not good business Caroline ..

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Not An Opossum
1 year ago
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Mike RaynerContributor II
asked in General feedback and conversation

Sonos Hi-Res Audio Message

Does Sonos display any message when playing a Hi-Res audio track (e.g. 192 kHz) similar to displaying ‘Dolby Atmos’ etc.  I have just signed up to Qobuz and it would be useful to see such a message.

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ratty
3 years ago
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Just_WestyTrending Lyricist I
posted in General feedback and conversation

Beam and Sub combo .... wow.

I bought a Beam a few weeks back to go with my new OLED and thought it wasn't quite punchy enough so I added the Sonos Sub to the mix and Trueplayed it yesterday. The result is excellent and am extremely happy with the products. I now get the product and what it is and isn't and why it's configured the way it is. The system is deceptively loud when cranked a bit and does exactly what it's supposed to do perfectly. Streaming music is a new concept to me .... im an old guy:cool: .... but now have my pc library linked to Sonos and about 20 tunein stations Fav. Wife is getting in on the act and setting up her stuff as well and i've been ripping my CD collection so we can turf our stereo and go 100% Sonos. Have over 200 vinyl albums we havn't played in 12 years and might use em as wallpaper actually. I can see a few Sonos Ones in our future and will recommend them to anyone. Thanks Sonos

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N
5 years ago
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DstonedasContributor I
posted in General feedback and conversation

Feature Request: Sync volume across speakers

When adding and subtracting multiple speakers from the listening experience, oftentimes the volume levels may be different from listening in different rooms etc. When I want to play all speakers at once this often leads to me having to micro adjust them to match. A button within the volume adjustment menu to align all volume levels to match would be awesome. Additionally, a way to lock the group so that my beam+surrounds and Sonos 1 will adjust the volume together rather than individually if I’m playing music through everything. 

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Airgetlam
3 years ago
R
Regent23Contributor I
posted in General feedback and conversation

Advertisement Pop Ups in Sonos app

I can’t tell you enough how annoying these new pop up ads are in the app. For the cash I have spent on my rather large system I think Donos really has a lot of nerve to have started this. The messages didn’t bother me but these pop ups are outrageous and really not fitting for an upscale product like this

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P
4 years ago
Bass-Man
Bass-ManContributor I
posted in General feedback and conversation

Be Aware, Just To Share.

Before buying my Play 5 I was in conversation with a representative from 'Sonos Chat' One of my questions was "If I find one cheaper will you price match"? Categorically Yes was typed by the representative. Amazon are selling UK plugged Play5 for £449.00 Recently another representative from Sonos chat said they DO NOT price match and whoever said that should not have said it! I'm already over it but just wanted to post in case some of you think ....... Cheers

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Stuart_W
5 years ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

33
S
23 hours ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation

Excessive moderation

I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved". I note from comments in a thread on the Announcements section that others are having this issue. Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes? Do you not realise you irritating it is?

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Stuart_W
7 years ago
A
Alan-64Contributor I
posted in General feedback and conversation

Full Equalizer?

I have several new Sonos speakers (including the new Era 300) and notice that the ‘S’ and ‘T’ sounds in several songs sound very thin and ‘tinny’ (almost like coming from ‘cheap’ tweeters).What I’d like to do is turn down the treble a bit (highest highs) without losing the mid-range frequencies.  Therefore, instead of just two sliders (Bass & Treble), I’d like to see no less than five sliders (Bass, Lows, Mids, Highs, and Treble).  I suspect doing this would be fairly simple to code into the app and would resolve tonality issues for many Sonos users.Sonos could go one step further and allow users to save a few profiles for different types of music (perhaps as a future update)...

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B
4 months ago
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Jimmy F JContributor I
posted in General feedback and conversation

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfacing of old systems, is outrageous! Furthermore also telling us, that in time our old loudspeakers will not work anymore, is even more outrageously!!! That is “putting a gun to our heads” policy, only to force us to buy new stuff. We don’t have a choice. Furthermore also a gigantic waste of good and working electronics, just to be added to our global waste problems. I really encourage you to think this whole philosophy over again, and act accordingly to benefit your customer in a better way than this! I bought my first Soundsystem, when I was 13 years old. It was a complete B&O system 3000, with a CDX player and a tangential phono. I sold it back in 2010, when switching over to Sonos, an

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J
4 years ago
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aposvaContributor I
asked in General feedback and conversation

Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos    

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A
4 years ago
S
SteckoContributor I
posted in General feedback and conversation

Play 5 gen 1 upgrade programme not working

Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. Unfortunately when login to my account I can see my speaker eligible to programme. Sonos confirmed that speaker is eligible. How to claim this discount? Thank you !

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buzz
1 year ago
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amdyhouTrending Lyricist I
posted in General feedback and conversation

Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

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G
1 hour ago
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BlanoooooContributor I
posted in General feedback and conversation

playback speed request- listen to audiobooks at 1.5x

Such a major feature missing! Will be super helpful to add it. We'd love to listen to audiobooks on our Sonos system while doing house chores but the inability to play at our normal speed or 1.5x or 2x makes us not use it. Please add this functionality. 

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P
4 months ago
F
FoxhatContributor I
posted in General feedback and conversation

It’s been fun but I’m done

So long SONOS! After years of being an overzealous supporter of SONOS and suggesting to friends, making excuses to my family, spending hours weekly on “some new issue” and still purchasing over 40 SONOS products for multiple locations... I just can’t do it anymore. Selling my units to some other poor fools who are excited by the prospect of wireless sound. It’s amazing about 20% of the time. Then another update comes... I can’t do this anymore.

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M
5 years ago
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graemev22dec2017Contributor I
posted in General feedback and conversation

I have to make a new account every time

I just tried to login to my account (graemev) and it simply says the account already exists (I know, that what I'm trying to log into) I can only access this site by creating a new account each time (so I can't find my old questions)

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Ryan S
6 years ago
K
Kumar
posted in General feedback and conversation

Automated Spam filters - Boon or Bane

Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am putting my response to this and to the spam question in general in this thread so others with value to add to the finding of a simpler and better way of handling these irritants can contribute here. IMO: Automated spam filters don't seem to work well in two ways. One, we still see spam here that any decently designed filter should have caught; spam that is blatant, from first time posters. Automation often doesn't seem to catch such spam. On the other hand, when for example a spam filter blocks a post that I have written as part of an ongoing conversation or argument in a thread for no valid reason, all it achieves is messing up of the thread by disrupting the flow of the argument. And I say no valid reason because after some hours or days, the dumped post is reinstated by mo

14
K
4 years ago
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