General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,216 Topics
  • 8,655 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1216 Topics

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ItsBenContributor II
posted in General feedback and conversation

Feature request: Disable Airplay on Sonos Port (at least)

Using my Port to broadcast my turntable to my Sonos system but never to send audio to anything, it kinda bugs me to see it listed in my Airplay receivers list as I already have a long list of devices there. It’s a first world problem, I know, but I think it’d make sense to disable Airplay support on the Port for those of us using it as an input to the System audio system and never has an output.   Much love xxx

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I
4 years ago
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Magneto78Contributor I
asked in General feedback and conversation

where do I redeem gift cards!?!?!?

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

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M
3 years ago
goldyfruit
goldyfruitContributor I
posted in General feedback and conversation

Sonos integration with Mycroft AI voice assistant

Hi Sonos community,I found this post about Sonos integration with Mycroft AI voice assistant (from 3 years ago), and I would like to let you know that I build a skill to let Mycroft AI integrates with Sonos speakers.I'm looking for testers to get feedback, the skills has been posted on Mycroft AI community forum for the same purpose.So far I tested the skill with different Sonos speakers such as:Play:1 Play:5 PlaybarAnd different music services such as:Spotify Deezer Music Library (not really a service but still working)The skill is based on SoCo Python library, and the code is open and available on GitHub.Thanks for your help  

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goldyfruit
3 years ago
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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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6 days ago
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gwonlineContributor I
posted in General feedback and conversation

Recycle program - Sonos needs to bend.

I have 10 Sonos speakers and I have, up until this point been a happy and loyal customer. Recently, I recycled two gen 1 Play 5s but after initiating the recycling program I realized that in my haste to buy Christmas gifts for my family I had made a mistake and should not have recycled these speakers. Now Sonos is saying they can not reverse the process. I am dismayed that Sonos is willing to lose me as a customer over what very clearly seems to be an ill-conceived and horribly unsympathetic program. I will continue to try to get this resolved with Sonos support and have worked my way up to a supervisor who emailed me their standard response:   Hello George, My name is Andrew and I'm a Supervisor here at Sonos Customer Care. I understand that you're looking to reverse the Trade-Up that you performed on your two Play:5 speakers. Unfortunately, as per the warning messages and the Terms & Conditions of the program, it cannot be reversed once it's confirmed within the Sonos Application

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C
4 years ago
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GolddogContributor I
asked in General feedback and conversation

Backorder status - Turntable

Been 3 weeks since I ordered the turntable on Sonos. Was supposed to be available again on July3rd. Have not heard anything and my order status still says backorder. Anyone else having trouble getting their order?  Would be nice to have an updated expected delivery date.

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AjTrek1
3 years ago
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cheddardonkeyContributor III
posted in General feedback and conversation

New multi unit Sonos System User - Product Comparsion to competiton, pros and cons, why I chose sonos over ****

Spent the last 3 weeks buying a few different multi room/theatre system setups with a goal of finding the best, very reliable, stellar quality, multi room system with a minimum of 5.1 DD capability that is easy to use (wife approved), sounds great and gives me the feeling my $2k+ investment was worth it. Here we go.. Like any other savvy tech buyer, I did my research. I've previously had full 7.1 in-wall and floor stand/wall mount setups, dolby atmos... the whole nine yards.. no stranger to wide soundstages here, however. My wife who is not techy, struggled to use those systems well. Now we've moved to a new place and I'm re-thinking priorities for my family, ease of use, little required adjustment and sound quality were the top requirements. The wife likes the sound of bose and sonos so it was between these two manufacturers. Test Comparison Setups (Theatre Room, 15'D x 40'W) TV area is 12' deep to 12' long sitting area., 10' right of TV to wall, 30' left into kitc

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C
4 years ago
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JGB1964Contributor I
posted in General feedback and conversation

Reverse Recycle option

Sonos,   I feel the rollout of the End of Support for legacy systems was not well executed. I currently own 2 play 5 Gen 1 speakers that I was very happy with. I chose the recycle option to upgrade to the new generation of Play 5 speaker. While I did see the disclaimer to inform me that the speakers would no longer receive software updates, I did not understand at the time, that the speaker would then be unusable in any capacity. At minimum, I thought I could use the Aux input to drive the speakers with an analog signal from an iPhone or iPad. Given these facts and the changing policy about end of support, I feel the users should be given the option to reverse the recycle option. I currently have more than 2 weeks left on my termination date. I would hope that Sonos could create a software update that could reverse the “bricking” of my 2 play 5 speakers. This would go a long way to at least minimize the damage that has already been done to the reputation of Sonos.    

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3 years ago
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94deadbeatContributor I
posted in General feedback and conversation

Feature Request: add Dante Audio integration to Port

I own a professional music studio & production facility… audio is routed through our facility using our Dante network which integrates seamlessly with our existing network switches/infrastructure. Dante is quickly becoming the state-of-the-art, industry-standard for professional digital audio routing & a lack of Dante support for Sonos is the only thing stopping us from going “all in” on Sonos for our general facilities. Dante is Ethernet based, so it should in theory be possible to add compatibility with the Sonos Port via a software update  Also – POE powered Sonos speakers would be A+++ 🙏

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Airgetlam
2 years ago
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GrundrauschenContributor I
asked in General feedback and conversation

Feature Request Sonos Roam battery status and charging

Hi, I just received my Roam and I am quite happy so far. But running on my first charge, I do have 2 ideas for features.Charging status: while I do understand that people would not like to have an LED burning all the time if the Roam sits on a charging pad the whole day, I would like to see a configuration option to at least display a “fully charged” status on the speaker for users, who don't want to charge that thing all the time. Yes I know, battery status is displayed in the Sonos app. But I would like to request an integration of that status with the voice assistants. I asked Alexa for battery status and she answered, she is unable to get that status from the system.   

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Corry P
3 years ago
Erwin I
Erwin ITrending Lyricist I
asked in General feedback and conversation

How do I change my username?

I am wondering how can I change my username, I’ve went through “my profile” and there is no option for username change.

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Airgetlam
6 years ago
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6sonsContributor I
posted in General feedback and conversation

S1 app issues

Inadvertently, downloaded S2 app and my Sonos speakers are S1 compatible. When deleted S2 app, and reinstalled S1 app, it only shows S2. Can I delete app and reinstall S1 app as currently all speakers not working as says not compatible on S2 app?

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controlav
3 years ago
jgatie
jgatie
posted in General feedback and conversation

Scroll wheel not working as of 5/9/2017

As of today, the scroll wheel on my mouse (Logitech M510 Wireless) does not work on this forum. Windows 7 Professional SP 1, Google Chrome browser.

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jgatie
7 years ago
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Jupiter MattLyricist I
posted in General feedback and conversation

Can't play music library

As a loyal Sonos customer (13 products), I am highly disappointed that you took away the ability for users to play their downloaded library. For years itunes and other music services only offered the ability to purchase downloaded music. After spending thousands of dollars on purchased music, they are now migrating consumers over to streaming services; more recently in a big way by persuading your company to no longer offer the ability to play downloaded music. Personally, I understand the business decision for them; however it is significantly impacting me and my ability to enjoy 1. my downloaded music and 2. the Sonos system I have built to play it on.   I have spent thousands ($7k+) on itunes and Sonos products which I can no longer enjoy the way I want to. Sonos has significantly impacted my music experience in a negative way.   I will continue to purchase music on itunes but will no longer purchase Sonos products because of the inability to play my music; which is the point of a m

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D
4 years ago
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evamorContributor I
posted in General feedback and conversation

Best sonos alternatives. What's everyone moving to?

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

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16 minutes ago
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Catch2244Contributor I
posted in General feedback and conversation

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical rubbish from your answers please and thank you . So basically a yes or no and if yes an explanation / instruction on how to . I know some technical stuff but am new to it all and it will drive me nuts and most likely confuse me lol . So here goes , I have had bad luck with my Sony Bravia A90J 4k tv , both my 120hz 4k hdmi ports have QUIT  working so,,, currently I have no use of getting Dolby Atmos sound or true 4K 120 hz video while streaming 4k content with Dolby Atmos sound available on my tv or with the PS5. :( My current set up is I have my Play Station  5 hooked up to my Sony tv’s hdmi 1 port ( Enhanced setting turned on with my tv settings for that hdmi output )and my Sonos Arc hooked up with the Digital optical cable ( that came with the Arc) to my Sony Tv digital cable input .My tv settings for audio is with the arc use turned off ( becaus

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C
7 months ago
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George GardinerContributor II
posted in General feedback and conversation

SONOS legacy systems: How to ruin your good reputation through greed?

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You cannot add or change any of your units without that login. Their privacy terms permit extensive data harvesting, tracking what you listen to. All of that is valuable profiling information (your music choice can say a lot about you). There was absolutely no need for this change - it was all about control over SONOS users, which once in place allows SONOS to force users to buy new SONOS units. One of the reasons for buying an expensive device is reliability and performance. I have a SONOS amp which is probably 12+ years old and it works fine. It cost a lot and is well made. It can carry on working for years I'm sure. Remember that all the SONOS needs to do (for me, that is) is play music stored

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K
3 years ago
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nick lakeyContributor I
posted in General feedback and conversation

unable to add the shared folder error 1002

I have just spent close to £1000 on Sonos kit after reading that the set was a 'breeze'! I cannot add my itunes library despite trying for the last 4 hours - time i will never get back. I have checked all the firewall advice, rebooted all devices and router. Turned off devices close to router. I need this resolved or the system is useless and it looks like it is not just me who is affected - the speakers will be going back. Diagnostic response number is 1167535472.

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Jeff S
5 years ago
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Dfan111Trending Lyricist I
posted in General feedback and conversation

lack of repair support for out of warranty products

Hi fellow Sonos fanatics.  Thought I’d share my recent experience with you all.  Some of you may know that I’ve been a long time fan, advocate, supporter, beta tester of Sonos.  My default inputs and posts on here are mainly around products reviews or helping others with questions.  Well recently I noticed one of my gen2 subs in my dual sub, arc, era300s setup went dead all of a sudden. I’ve tried using other gen2 sub power cords, it just wouldn’t power on.  The sub was bought brand new from bestbuy 3 years ago and had been kept indoor never been moved.  It is also the set used for beta testing.  I reached out to Sonos hoping to get it fixed because I am confident that the issue may be a loose end on the inside of the connection causing the current not going through. The sub is in pristine condition.  And fyi I own 7 subs in total from gen1 to gen3 and mini.  After a week of multiple communications via phone and email with different levels of Sonos customer support team, they decided t

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Corry P
6 months ago
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Zephead2112Trending Lyricist I
posted in General feedback and conversation

Early Impressions Of The Era 300

I took delivery of 2 x Era 300’s yesterday to be used as rear speakers with my Beam (Gen 2) and Sub (also Gen 2). I just wanted to provide some early feedback for those who may be interested.Set up was incredibly easy after removing the existing speakers (Play:3’s).Naturally, I wanted to experience some music in Dolby Atmos and I went straight to Amazon Music and Apple music to add some albums to ‘My Sonos’. I realise that the Atmos content will improve over time but as an aside, there wasn’t too much for me to choose from as a ‘Classic Rock/Progressive Rock’ fan. The best sounding albums I have found so far in Atmos are ‘Brothers In Arms’ and ‘Rumours’. Identifying Dolby Atmos albums when searching for an artist’s album is also another story and needs to be improved by the streaming companies. Apple does have a dedicated Atmos section you can access from their app so that’s probably the easiest was of finding Atmos content at the moment. I enjoyed the Atmos mixes of those two albums b

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1 year ago
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HeadstoqContributor I
posted in General feedback and conversation

96 khz

Hello, I know the subject has already been covered but I'd like to play Hi-res audio files encoded at 96 KHz and Sonos still doesn't support this encoding unit. Is sonos working on this feature ? 

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jgatie
4 months ago
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MdecenrContributor I
posted in General feedback and conversation

Home Security feature

It would be good to have a few home security features in the Sonos Android remote app. If we receive an alert from our home security system. It would be great to be able to: A) speak into our phone and pur voice to be heard through our Sonos speakers. B) play an alarm & C) play music at maximum volume Would this be possible please? What do others think?

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Jeff S
5 years ago
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SonosManuEnthusiast II
posted in General feedback and conversation

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

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melvimbe
4 years ago
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pomm4tousAvid Contributor I
posted in General feedback and conversation

Goodbye Sonos, and thanks!

We purchased our first Sonos product in 2009. Since that first purchase, we acquired a couple Play:5s, a couple Play:1s, a Sub, and a Bridge, among other items. We really enjoyed the Sonos gear over the last decade, both the quality of the gear and the audio performance. We’re moving to a smaller property in the near future and no longer have the same need for multi-room audio. Plus, not all our gear was compatible with the new S2 protocol. So it seemed a good time to sell our equipment before the S1 components fell further in value. We did so last month, and all items sold quickly on eBay. As we move to our post-Sonos lives, I just wanted to say thanks to the Sonos staff for their great products, great innovation and great support. I’m sure your customers will enjoy the new S2. All the best.  

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jgatie
3 years ago
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desmilnerContributor I
posted in General feedback and conversation

SONOS Scammers/Hijackers

Case # ***. Contacted Sonos Tech help and was connected to Syria? Shane in the Phillipines  who requested access to my computer. I gave consent and she copied all my CONTACTS which is now being used to SCAM all my contacts across the world.Don't give access to any SONOS employee, especially if they are located outside North America..It will take me about 2 years to rebuild my 1000+ email contacts.  Will SONOS help in any way??More info can be obtained from:   ***Moderator note: Personal information removed from public area for your protection.

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Ken_Griffiths
1 year ago
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