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jgatie
jgatie
May 9, 2017

Scroll wheel not working as of 5/9/2017

As of today, the scroll wheel on my mouse (Logitech M510 Wireless) does not work on this forum. Windows 7 Professional SP 1, Google Chrome browser.
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    8 replies

    Nico R
    Nico R
    Retired Sonos Staff
    May 10, 2017
    Hi jgatie, is it still going on? Have you attempted temporarily disabling any ad blocker or security extension? If you try it with a different browser, do you also experience the same scrolling issue?
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    jgatie
    jgatieAuthor
    May 11, 2017
    Sorry for not replying. It's my work PC and I have been out of the office for two days. Will let you know tomorrow.
    jgatie
    jgatieAuthor
    May 12, 2017
    Works with I.E. Not running any add blockers or security extensions that I know of, it was a clean Chrome install. There may be stuff behind the scenes run by our network group, but getting the details of that is like pulling teeth.

    Anything more I can do?
    ratty
    ratty
    May 12, 2017
    Did you install a driver for the mouse? Chrome can be a law unto itself in the way it digs deep into/below the OS.

    As it has a proprietary dongle you could always just try a different mouse.
    jgatie
    jgatieAuthor
    May 12, 2017
    But it used to work just fine, plus the scroll wheel works on every other website I visit. Forgive me if I think the culprit may be InSided, it's not like we haven't seen features like search, auto-correct, auto-login, etc. suddenly degrade and/or disappear before. :)

    Given that, I will try to update the driver.

    PS - Driver is from Logitech and is up to date.
    ratty
    ratty
    May 12, 2017
    I agree InSided would be #1, #2, and #3 on the list of obvious suspects. But equally Chrome updates itself in the background...

    I would try removing the driver and using the generic driver to start with. Whenever I've had dongle based wireless mice I've resisted the temptation to install any software.

    You're not using any utility which changes behaviour based on the window title/class? I have a mouse gesture tool which does different things based on a WinTitle regex match.
    jgatie
    jgatieAuthor
    May 12, 2017
    No utilities. I'll try the generic driver.
    jgatie
    jgatieAuthor
    May 12, 2017
    Generic driver working after Chrome restart. Good call!
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