General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,216 Topics
  • 8,665 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1216 Topics

D
desmilnerContributor I
posted in General feedback and conversation

SONOS Scammers/Hijackers

Case # ***. Contacted Sonos Tech help and was connected to Syria? Shane in the Phillipines  who requested access to my computer. I gave consent and she copied all my CONTACTS which is now being used to SCAM all my contacts across the world.Don't give access to any SONOS employee, especially if they are located outside North America..It will take me about 2 years to rebuild my 1000+ email contacts.  Will SONOS help in any way??More info can be obtained from:   ***Moderator note: Personal information removed from public area for your protection.

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Ken_Griffiths
1 year ago
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DipeshnContributor I
posted in General feedback and conversation

Dual Sub mini setup

With the introduction of sub mini how many people would love to see Sonos update the system to allow for dual sub mini’s to be added to a room setup rather then using its bigger brother?   

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Jamie A
1 year ago
buzz
buzz
posted in General feedback and conversation

Community May 13 update

I like the not so white background. I wish that the site made better use of screen real estate on my 4K monitor.

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Stuart_W
5 years ago
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antipodeansamTrending Lyricist I
asked in General feedback and conversation

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

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D
4 years ago
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Rod_5Contributor I
posted in General feedback and conversation

Enable the Sonos Amp and Connect:Amp sub outputs for Music!

In my Media Room, I just swapped out my Connect:Amp for an Amp. The most disappointing thing on both setups is that when configured as part of a surround system, the sub output is disabled. While I'm generally ok with this for the TV setup....When listening to music in "Full" mode - why disable the sub output? This is more of a problem for me, since my Media room configuration started with just a Connect:Amp driving speakers + a sub. Now I've added a Beam...Which has effective rendering my sub useless if I want to use the original speakers as surrounds (which was my intent). The work-around for this is to constantly remove the surround setup when listening to music which is a horrible solution.

2
R
5 years ago
djdaddykool
djdaddykoolContributor I
posted in General feedback and conversation

Feature Request: Option to change action of double clicking a track in Music

How many of you have managed to accidentally delete a playlist because you forgot to right click/play now and double clicked? Why is there NO option to set the default action of double clicking ( say Play Now?) This has bothered me for some time now and should be easy to change. So why not? Cheers! Ed

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djdaddykool
4 years ago
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BittAvid Contributor I
asked in General feedback and conversation

OTP meaning

What is the meaning of the term OTP in the About my system settings?

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melvimbe
7 months ago
mrjoanofarc
mrjoanofarcContributor I
asked in General feedback and conversation

What is this Sonos demo song: lyrics “My price goin up, all the way up…”?

This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you

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Sotiris C.
5 months ago
C
coreyal80Contributor I
asked in General feedback and conversation

Number of Speakers

How many Architecural in ceiling speakers are ideal for an outdoor covered patio of 11 x 13 and another 25 x 11 space?

27
AjTrek1
3 years ago
Stanley_4
Stanley_4Lead Maestro
asked in General feedback and conversation

Sonos Staff: Is this a legitimate Sonos site?

Looks iffy to me but seems to have Sonos copyrighted artwork: https://www.sonos-connect.com/some-incredible-tips-to-use-your-sonos-speakers-more-efficiently/

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Keith N
5 years ago
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Jon_66Contributor II
posted in General feedback and conversation

Warranty returns UK to Ivy Tech in Poland

Hi, just a word of warning to Sonos UK customers returning faulty items to Ivy Technology in Poland via a prepaid Waybill with DHL. My DHL pickup was refused this morning as despite following the returns instructions to the letter Sonos omitted in these instructions the need to provide a commercial invoice with the package.DHL driver didn’t help by just refusing the package and driving off but that’s another issue.So, due to Brexit, you’ll need to fill out an invoice and tax information, hopefully Sonos will see this and update instructions for UK customers.

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J
3 years ago
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Harry NContributor I
asked in General feedback and conversation

Watch out with Sonos 100 days satisfactory return policy (Sonos Australia)

Has anyone experienced with Sonos 100 days satisfactory return policy? (Sonos Australia) I was not satisfied by Sonos Immersive Set with Arc $2916.00 and returned within 100 days as per  their instructions. They confirmed receiving the return stock on 29 April 2022. They said all they need to do is to “check in” their warehouse system then the refund will be done.I emailed and followed up and they ignored my emails with NOT A SINGLE REPLY to me. I called them since 30 April and not a single person picked up the calls. Sometimes they even shut their phone system so you could not call and the calls would be disengaged straight away.Finally, a staff picked up my call on 11 May 2022 and advised the same. They received the returned stocks ……. When I asked him so when I would receive my full refund he would not promise at all. He only said the same “as long as the warehouse check them in the refund would be done by then”Until now 12 May 2022 I still haven’t received my refund at all. It is t

3
H
1 year ago
I
Insidiou50N05Contributor I
posted in General feedback and conversation

Is Sonos the biggest rip-off in the modern world?

If we lived in a world where ‘truth in advertising’ was a thing, here are a few points I would plaster all over the website and the box:Sonos will control and limit the content you can play through your speakers. Don’t expect that you can play something just because you own it or have paid for access to it. You need a PhD in network engineering to set up and maintain your Sonos system.  Expect at least 3 catastrophic app updates during the life of your Sonos system. (Sonos love to blow away a heavily refined user interface with something that is ridiculously unhelpful, just when you got used to the old one.) Nothing will ever be backwards compatible. Sonos took their strategy of forced obsolescence straight from the Apple playbook. Expect to invest heavily and repeatedly.  Don’t expect to get any real help from Sonos support. At the end of the day, if they can’t fix it for you, they will tell you it’s all to do with ‘your network’ and it’s your problem to fix it. 

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jgatie
3 years ago
T
Tech_nician62
posted in General feedback and conversation

Sonos Five Rethink

Sonos five. needs a rethink. Bought this speaker at Xmas  Big mistake for now.The crossover setup in my opinion is well off. Yes, good base. But music is not just about base!. . What is missing is the voices, way back in the background wearing a Facemask!. I want to hear what is in the music not just thumping base that drowns out voices and percussion.  This would be an exceptional speaker if they got the balance right.

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106rallye
3 years ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

channel 1,6 , or 11

Does it matter which channel for Sonos ? 1, 6, or 11

1
Stanley_4
1 year ago
D
DabdabContributor I
asked in General feedback and conversation

iOS 15.4.1

New Apple iOS can’t find Sonos speakers.  Anyone have a fix?

7
controlav
2 years ago
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Hornet305Collaborator I
posted in General feedback and conversation

Spaming Private Message

To whom do you report spammers using Private Messages? Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com? Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).

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Ryan S
5 years ago
K
kip9Contributor I
posted in General feedback and conversation

Sonos app resizes itself instead of remembering my settings

Every time I launch Sonos on Windows 10 with an ultrawide monitor, it defaults to a massive size taking up 85% of the screen. I resize it to a much more reasonable size taking up about 15% of the screen, but next time it opens, it defaults back to the massive size. Previous versions remembered the size I set. This should too. This is very frustrating.

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B
5 years ago
M
Mike WoodlandContributor I
posted in General feedback and conversation

Is SONOS still worth it? Bad customer service

I was a long time fan of SONOS, even after my Playbar broke down after 4 years. They sold me a refurbished Playbar for $160. All good so far. Now, 2 years later I had exactly the same problem with the Playbar. Trying to get in contact with customer service was terrible. Half our to an hour wait on the phone and getting disconnected while finally getting through. They told me they tried to call me back but never did. In the end a representative told me they wern't allowed to call back because they were too busy.I took matters in my own hands and opened up the playbar finding out 2 of the speakers inside are ripped. Pretty bad for a 2 year old Playbar. Wen't online and found the speakers for $14 each and changing them is a 10 minute job.I was planning to expand the SONOS speakers in our house but am looking into other brands now. Very dissapointed in SONOS which is supposed to be an A brand. Anyone having thoughts about that?

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M
3 years ago
C
capegatorContributor I
posted in General feedback and conversation

Arc Backorder

I ordered my Arc on 9/21 and of this writing (11/26) it is still on backorder. Sonos customer support representatives, while very pleasant, have not been able to provide any potential shipping information. Are folks receiving their Arcs, and if so how long has it taken?

2
C
2 years ago
C
CTRContributor I
asked in General feedback and conversation

Lost Playlists when switching to new router

Hello, I am tech challenged and I have 2 Sonos One speakers which I control with my phone and a tablet. Recently my phone broke and was replaced...I also changed wireless so have a new router and service. The problem is that I have lost all my playlists stored with my Sonos system and am unsure how to restore/find them. On my phone, I have a new Sonos App, and just set up my 2 Speakers by "factory resetting" them as instructed on a youtube video. They then were found and reattached as new speakers and are working again. Are the playlists stored IN the speakers? If so, have I lost them forever by resetting? I assumed that my tablet, which has not changed, was storing the playlists but find that it needed to search and find my "New"system and shows no playlists as well...:( My playlists were sourced primarily from my Amazon Prime Music account, but no personal stored music files. If lost, how can i prevent losing all these hours of creating playlists I have set up in the future?

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jgatie
5 years ago
D
Dave hill866Contributor I
posted in General feedback and conversation

On My Iphone removed.

I have purchased eight Play Ones, two play Threes, a Playbar, two Sonos Beams, two bridges and a Sub at a cost of over 4000 pounds. To play my personal collection of music on these i purchased two ipads and my whole family has iphones so they can each play their own music costing over 2000 pounds. For some ridiculous reason Sonos suddenly remove On this device for IOS devices...........Are they having a laugh. When i purchased these speakers i did so in the knowledge that i could play my own music from them without the need to pay for an additional streaming service just to listen to playlists that spotify or amazon create! These devices were advertised and sold on the strength of being able to play music from IOS devices. It even says on the box [b]Made for iPod iPhone and iPad[/b]. I have clearly been mis-sold these items. How can this be ethical or even good business practice! If we have any lawyers in the community can we take out a class action for all the customers that have be

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J
4 years ago
E
Ed VentureContributor I
posted in General feedback and conversation

New Product Idea: External Sonos Connect Active Noise Cancellation Microphone and Noise Processing Engine

Let me start by saying - ANC is not easy and it takes quite a bit of engineering to execute it reasonably well.   ANC with headphones or ear buds have the advantage of being sealed system where you can operate in the finite space of the ear canal.  Having said that, I was wonder if it would be possible for Sonos to build a unit that might help facilitate rough ANC and negate some road noise in an urban environment.  I’m not talking sharp or inconsistent background noises (sirens, horns, etc.), but I am thinking more of the droning of background road noise (car acceleration, general road noise, etc.).I live in downtown Austin, TX and my condo is close enough to the I-35 corridor to pickup consistent background noise.  I was wondering if it would be feasible for Sonos to develop a connected device that could suction-cup to window with two microphones and built a processor to act an ANC engine to drive the speakers in the room.  One mic would pickup sound vibrations hitting the window fro

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melvimbe
2 years ago
M
Musicguy55Contributor I
posted in General feedback and conversation

CREATE A CLASS ACTION SUIT AGAINST SONOS

WHEN ARE WE ALL FINALLY GOING TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST SONOS???  WE KNOW ALL THE ISSUES - SCAMMING PEOPLE WHO OWN SONOS AND HAVE OLDER MACS….ETC ETC….

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controlav
3 years ago
G
GgscottContributor I
asked in General feedback and conversation

Sonos Move - Battery lifespan is basically used as a plugged in speaker

I recently purchased a Move speaker.  My plan is to leave it plugged in with a USB-C power block all the time.  I do not plan on turning off the Move speaker since I listen to music almost every day in the house. Maybe 2-3 times a month, I plan on taking the Move outside and it will be on battery power.  The Sonos website talks about the lifespan of the battery being about 900 charges before the battery degrades to a point of needing a new battery.  So in my case, what constitutes a ‘charge’?  If I have to replace the battery every three years or so, even though I’m not using it very often on battery power, I might rethink the purchase and return the device.  I currently own two other Sonos speakers and a sound bar, running on a wired network.

1
buzz
1 year ago
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