General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,054 Topics
  • 6,749 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1054 Topics

C
Cayey
asked in General feedback and conversation

how to connect cd player to Sonos

i have a cd player connected to an amp and stereo speakers (non Sonos).  how can I also connect the CD so the music plays through my Sonos speakers in another room. What cable do I need if any?

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Airgetlam
2 years ago
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DigitalldjContributor I
posted in General feedback and conversation

What are my options for Dolby Atmos (if any) with my setup

So currently I have the Sonos Amp hardwired to 4 ceiling speakers in my living room and then 2 Sonos Ones in my kitchen and dining room  I’m debating upgrading my current vizio surround setup to the arc and adding 2 additional rear One’s I have a 2017 Model Sony XBR830B Is it even possible to pass the Atmos to the amp from the arc and have it create that effect.. or in the very least if I have the arc + amp, am I able to use the ceiling speakers as general surrounds adding onto the arc and rear One’s? if I'm not getting that Dolby Atmos from either my TV or the arc, would I be better in just saving the money and buying the Play sound bar? Any input would be appreciated, thanks 

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buzz
3 years ago
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JotaRContributor I
posted in General feedback and conversation

Read before purchasing Sonos specially Synology Owners

Hi,It Was my fault to do not check  before to buy, the more I test the product ( SYMFONISK  Ikea-Sonos) the more I am disapointed with the product. I plan to use the device as Home assistant message system first, and second task as music airplay device, second task is very disappointing outside of the “SONOS world”, some way it remembers me apple practices.Poor to Standard sound quality. ( its price is right.) Unsafe SMBv1 protocol ( if you plan to use Sonos with  your home music store Nas Synology or any device with “modern version” of SMB protocol , forget Sonos device, not recommended at all ) Static IP not allowed for sonos SYMFONISK, only configurable in your router side (mac-address IP reservation) not like this one. AirPlay protocol  is restricted (or bug) to media players as synology DS Audio etc. doesn´t work, you are not free to use your personal media player in your smartphone and send your music to Sonos device throught AirPlay wireless service. It seem sonos is focused in

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J
2 years ago
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bubbascantAvid Contributor I
posted in General feedback and conversation

Playlist limitations

I am posting this after reviewing a lot of forum exchanges about the playlist limitations. I recently upgraded my home with four new Amps, replacing the Connect amps (though one is still in line).  It was my understanding that these new Amps were more powerful and robust, faster processors and so forth using the S2 app. I get that Sonos and other companies are pushing people to streaming or serving to the masses who stream instead of using their own music (if they even own any). But I’ve been in the radio business all my life. I have 15,000 songs and just shy of 1,000 playlists. Some people have asked on the Sonos forums; “Why do you need so many playlists?” My response is; What does it matter to them? The fact is, I curate my playlists in ways that satisfy my tastes. For example, genres are broken into various categories such as AM Pop (Top 40 for your purposes), Classic Rock, XM, FM Pop, CHR and so forth as well as by eras (e.g. “1970-1975”), ratings (e.g. On top of the just named pl

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B
2 years ago
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Julien soloContributor I
asked in General feedback and conversation

can i mount my SONOS ARC upside down

I have a Sonos Arc that would look better mounted upside down, does anyone know if this would effect the left and right speaker since they would be on opposite sides? Or does the Sonos arc detect that the speaker is upside down and ultimately calibrate the speakers so that the left and right speaker work as if it was never flipped?

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D
3 years ago
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OCTOContributor I
asked in General feedback and conversation

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

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chicks
4 years ago
T
tseifanContributor I
asked in General feedback and conversation

when will sonos prioritize volume normalization?!!!

Volume across different songs varies way too much 

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R
4 years ago
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almamegniacContributor I
posted in General feedback and conversation

Play:3 Tweeter Failure

So, I have two Play:3's in a room and one of them has lost it's high-end, clearly a failure of the tweeter. When I contacted SONOS support, they had me run through a few tests and came to the same conclusion, however, they offered to sell me a refurb at about $170. Not happy about it at all. I'd be willing to pay for a replacement for the tweeter, but buy a refurb? I own several SONOS devices... including the CONNECT:AMP, 2xPlay:3, and Play:5. Obviously time to look for alternative. Anyone else dealing with similar issues?

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buzz
4 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

No more SONOS for me

Won’t be buying anymore Sonos.. I curse them everyday for this last miserable upgrade forced on us. Sony Tv volume is at 20..sounds like a whisper. 

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Corry P
1 year ago
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Sonon ripped me offContributor I
posted in General feedback and conversation

Sonos abandoned their customers

The only reason I purchased Sonos was for the compatibility with my iPhone. The sales person pointed out Sonos vs other available systems and demonstrated how easy Sonos paired with my iPhone. No streaming apps or other options necessary. So I went full in. My house is totally Sonos linked to my music library and playlists on my iPhone. And now Sonos has killed the only reason it was purchased. I understand technology upgrades, as Sonos seems to force weekly, but now my entire purchase is useless. I'm not on a streaming service, (extra cost) and I don't use a PC for iTunes. Bottom line, I spent a lot of money on Sonos vs Bose, and Sonos abandoned their advertised product. Looking forward to the class action. I'll be first in line!

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Ryan S
4 years ago
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81palingContributor I
posted in General feedback and conversation

Are any Sonos products manufactured outside of China?

Sonos is promoting their corporate environmental credentials but, it appears I can't buy a Sonos product made in a state that has global leading environmental credentials, why?

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melvimbe
2 years ago
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davidmg9Contributor I
asked in General feedback and conversation

Playbar drops audio

Sonos Playbar keeps dropping audio. I reset the power by unplugging it from the outlet, wait 10 seconds, plug it back in and it works for a few minutes and then the audio drops again.

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Airgetlam
4 years ago
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retireditContributor II
posted in General feedback and conversation

Control4 to Sonos

I moved into a house that has speakers in all the rooms that are controlled by a Control4 system. I dislike the idea of having to call for Control4 support every time I want to do anything (e.g., play music from my PC hard drive, etc.). Has anyone replaced a Control4 system with Sonos? What issues did you encounter and was it worth the effort and the money?Thanks

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buzz
1 year ago
controlav
controlavMaestro
posted in General feedback and conversation

Boost is officially dead (RIP)

Didn’t see this posted anywhere else, but the Boost is officially dead. It has shuffled off its mortal coil, it is nailed to the perch, etc.https://support.sonos.com/en-us/article/boost-end-of-saleIt did a fine job for nine years, but SonosNet is clearly getting deprecated and some will have to live with crappy home routers not working correctly causing speakers to vanish from the app randomly.

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Stanley_4
5 months ago
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LampshadeContributor I
posted in General feedback and conversation

'On This Phone' Feature Being Removed

A few months ago I lost the ability to control my Sonos system with my iPhone 4s because the software updates were no longer supporting the 4s. What a waste of equipment...! That phone became totally redundant and now sits in a draw doing nothing... Customer services were useless with their hollow apologies I looked to sell all my Sonos equipment - 2 x Zonebridge 100’s, 3 x Zoneplayer ZP90’s and 4 x Zoneplayer S5’s. I used to use the Sonos CR 200 but that was crap and after five replacements under warranty I gave it up as a total waste of money, hence using the 4s. I tried to sell all my Sonos kit and find something else that wouldn't be hindered with this update/redundancy but that wasn't easy. In the end I purchased another iPhone - the 6s, to control my Sonos... But now - another problem... the 'On This Phone' feature is being removed!!! So now, my few-months-old iPhone 6s will be useless for playing my music!!! I am retired, living in Thailand. I cannot afford to upgrade to Airp

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106rallye
4 years ago
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BrianJEnthusiast I
asked in General feedback and conversation

Show More Activity and the Back Selection

Why, having selected Show More Activity in Recently Active and opened an older post, does a browser back selection take you back to the initial post listing and not back to where you were further down the older post lists? As a consequence, one has to repeat the Show More Activity (sometimes a number of times) to return to a browsing view of older posts.

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B
4 years ago
A
Aristotle_UKContributor I
asked in General feedback and conversation

ARC + Samsung qe55q60r =Atmos ?

HI folks ,   I am hoping one of you can comment on ARC set up with samsung qe55q60r (hdmi arc, no earc) and Atmos .   Are you getting atmos through samsung native streaming apps like Netflix and Prime Video ?    Are you overall pleased with the Arc on this TV?   Thanks a mill! -A

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justin10finity
3 years ago
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Blaze HugoContributor I
asked in General feedback and conversation

Wireless Card for Playbase replacement

The wireless card has stopped working, so the product doesn’t work. A technician with Sonos has confirmed that this is the problem. The cost for repairing it, says Sonos, is $518.34!!! This is outrageous. Is there a third party repair source that will replace this $29.00 part? As someone who has invested significantly in SONOS products (5 speakers, sub, etc.), I am furious that they build products that can’t be repaired. This isn’t true for Dell, Sony, or Toyota.  What gives, Sonos?

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B
3 years ago
controlav
controlavMaestro
asked in General feedback and conversation

Where is Favorites on the new forum site?

The Favorites option was a simple way of tracking updates to threads you have posted to or are monitoring, has that feature gone forever now?

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controlav
4 years ago
D
DT186
posted in General feedback and conversation

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.

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K
4 years ago
J
JeroenVRProminent Collaborator I
posted in General feedback and conversation

My conversation with the CEO of Sonos about the latest 2 patches

Hi everybody,Well, I don't need to mention about the lates 2 patches and all the misery that brought with is. I decided to email the CEO, Patrick Spence, with a kind request.Here’s what I wrote him (I’m not from the USA, so apologies to maybe not the totally correct language):Dear Patrick Spence,I’m a Sonos costumer, living in The Netherlands. The reason why I reach out to you directly is because there are some issue’s going on since patch 14.12 (and still in 14.14) where a lot of costumers who have the Arc and the Sub, are affected.In the last few weeks, the community forums kinda explodes with complaints about the Trueplay which entirely flattens out the Sub. Me personally had to feel the drivers to make sure it was still participating in the setup.From day one, the patch was released, I immediately concluded there was a problem and contacted Sonos-support about it. After hours spent with the technicians they decided to send my case to a higher level of support, which is still open.

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melvimbe
1 year ago
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dipp0Trending Lyricist I
posted in General feedback and conversation

Suggestion: Connect unit fit for 2019

It's time to give the Connect a much deserved update. [list] [*] Hardware seriously outdated. I mean has it even been changed at all since 2005? [*] Too big. Should be no bigger than a Chromecast. [*] Too expensive. Should cost way less than a Play:1. Probably around €50. [/list] Digital/analog 3.5 output. USB powered. Exactly like a Chromecast Audio but for Sonos. Guys, it's almost 2019. This needs to happen.

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MikeV
5 years ago
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Gerard EndeContributor I
posted in General feedback and conversation

no more iphone streaming possible

The service to play your iPhone content to your Sonos system will be unavailable in a while. To my opinion this is because the streaming services have the power because that is where the money is. I used to love Sonos but the sponsors come first and the clients are forgotten. There is a crack in the relationship now and it is a shame that Sonos doesn’t stand up for the users.

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jgatie
4 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

New Arc update is horrible

New update to the Arc has lowered the overall volume of my system. What used to be a volume setting  at 35 is now at 50. I didn’t want the update but forced to do it. This update is absolutely horrible. Get your “” together Sonos before you force your changes on the customers that support your business. 

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Koyno
1 year ago
J
Just_WestyTrending Lyricist I
posted in General feedback and conversation

Beam and Sub combo .... wow.

I bought a Beam a few weeks back to go with my new OLED and thought it wasn't quite punchy enough so I added the Sonos Sub to the mix and Trueplayed it yesterday. The result is excellent and am extremely happy with the products. I now get the product and what it is and isn't and why it's configured the way it is. The system is deceptively loud when cranked a bit and does exactly what it's supposed to do perfectly. Streaming music is a new concept to me .... im an old guy:cool: .... but now have my pc library linked to Sonos and about 20 tunein stations Fav. Wife is getting in on the act and setting up her stuff as well and i've been ripping my CD collection so we can turf our stereo and go 100% Sonos. Have over 200 vinyl albums we havn't played in 12 years and might use em as wallpaper actually. I can see a few Sonos Ones in our future and will recommend them to anyone. Thanks Sonos

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N
5 years ago
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