The wireless card has stopped working, so the product doesn’t work. A technician with Sonos has confirmed that this is the problem. The cost for repairing it, says Sonos, is $518.34!!! This is outrageous. Is there a third party repair source that will replace this $29.00 part?
As someone who has invested significantly in SONOS products (5 speakers, sub, etc.), I am furious that they build products that can’t be repaired. This isn’t true for Dell, Sony, or Toyota.
What gives, Sonos?
Hi
Thank you for reaching out to Sonos Community.
Did the technician from Sonos confirmed that your Playbase is already out of warranty?
Sonos doesn't have any third-party store that can fix the wireless card.
If you need help with any other information, please be sure to let us know.
https://www.ifixit.com/Device/Sonos_Playbase may have some clues, but they don’t have a guide for the wireless card specifically. This may mean it’s not an off the shelf part that’s easily swappable.
Mark, the problem with the wireless card is a well-known defect at SONOS, and the warranty’s timeline is not relevant. It will be replaced.
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