General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,223 Topics
  • 8,803 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1223 Topics

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SandraEContributor I
posted in General feedback and conversation

Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

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6 days ago
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CFraser57Contributor I
asked in General feedback and conversation

New App

I seem to have lost access to my NAS music library on the new app. This is crap. Anyone know if I can go back to the old app?  Very very unhappy.  

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10 days ago
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DannyzeroContributor I
asked in General feedback and conversation

Easy muting on the new app?

I'm not understanding how to easily mute in the new app. The previous version allowed you to just press the left end of the volume slider.  I know I can just slide all the way to the left, but that seems a bit clumsy/slow. I don’t want to use voice control either.

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10 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app pop up update

Sonos…quit the pop up “Sonos app update available” when we open the old app. Very frustrating to have to keep closing it. We all know the problems with it and we don’t want this new app version till you get things worked out. 

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Dogdad
11 days ago
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JbrinnonContributor I
asked in General feedback and conversation

New App Upgrade

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

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11 days ago
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chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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10 days ago
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Mole48Contributor I
asked in General feedback and conversation

setting the sleep timer

Am I alone in finding the sleep timer function has disappeared with the latest update?

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1 day ago
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Boa60Contributor I
asked in General feedback and conversation

New Sonos App

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

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11 days ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation

Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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2 days ago
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SewnossEnthusiast I
posted in General feedback and conversation

Director's stock dump courage before car crash update

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

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10 days ago
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klrmlrTrending Lyricist I
asked in General feedback and conversation

How to revert to the last app version?

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

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7 days ago
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PMXContributor I
posted in General feedback and conversation

Sammel-Thread über externe News zum katastrophalen Update

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

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P
11 days ago
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Kunst.fransContributor I
asked in General feedback and conversation

the new sonos app

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

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11 days ago
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memusicaContributor I
asked in General feedback and conversation

playlists

In the new Sonos I can’t find my playlists any more nor can I add songs to them. Only Sonos favourites. Am I doing something wrong or is it the new app? If the latter, why is Sonos doing this?

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11 days ago
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BlueroanContributor I
asked in General feedback and conversation

my playlists

I have lost all my playlists after downloading the new Sonos app. I am absolutely mortified do Sonos realise they will not have a business if they do not resolve this enormous issue.They also need to build back in the ability to create a playlist and add and subtract to a playlist otherwise I will get rid of Sonos altogether. Is anyone organising a petition?

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10 days ago
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dukieb78Contributor I
asked in General feedback and conversation

Update

I just updated the Sonos app and now I see none of my saved Sonos playlists. Where did they go?

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11 days ago
Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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48 minutes ago
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hans_trossinContributor I
asked in General feedback and conversation

Worst Update Ever

After an automatic update to the new Android App, 80.xxx..., I understand that the alarm and snooze functions have disappeared. But additionally my Sonos favorites (podcasts) are unplayable. When I search again for a favorite podcast, I can see its chapters in the found podcast, but adding it to my favorites and trying to play it out of my favorites list always and without exception leads to an unspecific error message. On my wife's Poco mobile, the new app every time crashes right from the start. This is truly the shittiest update I have ever received!

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1 day ago
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KURTIContributor I
posted in General feedback and conversation

app update

Nothing working anymoreSlow to no reactionViews/lists disappearingApp constantly crashingAs if there was no competition on the market

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11 days ago
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Kumar
posted in General feedback and conversation

Sonos - a possible road ahead for the app

I have seen the firestorm break out in 2020 over S2 and a bigger one now over the May 24 App.My view, for someone to take forward inside Sonos in any way that makes sense. If it makes sense.Sonos hardware is neutral to what it plays. It will serve just as well for Apple Music as it will for Spotify. Or for radio stations. Or even, let us remember, for local libraries on a NAS. Obviously this is the sensible thing to do, as compared to offering hardware that only plays music via Sonos; letting users choose from providers that do music services best, is the approach that has worked very well till now.Why can the same thinking not guide how the app works? I will take a simple use case to elaborate, of someone using Sonos hardware for playing music from Spotify and from a local NAS. Also for simplicity, let us keep aside the SMB stuff where local NAS is concerned.In the above use case, the Sonos control app needs to do just two things - first, to set up and configure Sonos hardware and the

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1 day ago
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LeebtishContributor I
posted in General feedback and conversation

Sonos App

Does anyone else think the Sonos app is terrible?seriously was there any UX design done at all!!?? Was user feedback incorporated into the app. I find the whole app to be so unintuitive. For example, I can see my recently played from Apple Music on the main screen but when I select Apple Music under your services it’s not there. it just seems a very scatter gun approach to app design. Unfortunately I’m stuck with this as the sound quality is better using the app than Airplay which I believe is due to the data loss over airplay.  

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11 days ago
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unomeContributor I
posted in General feedback and conversation

New updated on or around 5/5/24

How many others are having problems with the new Sonos update and are about ready to throw it away? I have installed hundreds of these units and never had the problems with updates to the extent of this new one. My personal feeling is I won't offer sell or install Sonos again. Even my own unit which was working just fine until the update is going to see the trash can.

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11 days ago
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sonosianContributor I
asked in General feedback and conversation

V80 Update debacle

Email from Sonos,  4/23/2024 -- » Faster. Easier. Better. » App update available May 7 >> How will this affect my system?>> We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.Misrepresentation. False advertising. Deceptive trade practices. Every word in that email is a lie, including “and” and “the.” And we’re supposed to wait *months* for a fix?? Honey, the lawyers are already sharpening their teeth.

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11 days ago
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YngbldContributor I
asked in General feedback and conversation

playlists

All of my Sonos playlists have disappeared since the app update. I have been building them for the last 5 years and it is very frustrating. Ideas?

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11 days ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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7 hours ago
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