General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,223 Topics
  • 8,734 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1223 Topics

M
miked13Collaborator I
asked in General feedback and conversation

Sonos Community doesn’t stay logged in

The Sonos Community does not remember my username and password for very long. When I go to access it the next day I am signed out and have to login again. I wish that it would remember my credentials (despite me checking Remember Me). Is this an issue for anyone else? I experience it on Safari (Apple iOS 12.1) on both iPhone and iPad and also on the latest version of Google Chrome on macOS Mojave.

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Stanley_4
5 years ago
K
Kumar
posted in General feedback and conversation

Moderation etiquette

We know that moderation here is random as often as the spam filter is ineffective. Even if it that was not to be the case, is it not a courtesy to notify posters whose posts have been swallowed up by moderation and are not to be seen after a defined number of hours thereafter?

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K
6 years ago
J
JeeRavContributor I
posted in General feedback and conversation

Disappointed with Sonos Beam - No Bluetooth connectivity

Is this 1980? What are the Sonos product engineers thinking? I am terribly disappointed with the lack of Bluetooth connectivity in Sonos Beam. Such an expensive product missing basic functionality! These days, even the $5 speakers come with a Bluetooth connection. I would not have purchased Sonos Beam had I know this. Buyer beware!

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melvimbe
3 years ago
G
goeatwhateverTrending Lyricist I
posted in General feedback and conversation

Why is sonos the worst music streaming system ever?

Sonos is terrible.It is proprietary.It is slow to connect.It requires constant updates.It requires constant permissions.It is slow to respond.It is expensive and not worth the headaches.App is not intuitive.ound quality is mediocre.Sonos Roam was beyond the worst product ever!Community help is full of paid pit bulls who advocate blindly for this garbage system.I would like to sell it to some sucker but as I have more of a conscience than Sonos I would feel guilty.Fix your junk product or get out of the business!Sonos is garbage.Signed,Suckered Chap who purchased this Crap. 

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Stanley_4
3 months ago
C
CambeContributor I
posted in General feedback and conversation

surround music sound quality

How do I get the same music listening quality from my surround setup without having to stream through my TV?I have a pair of Sonos ones, 3rd gen sub and an Arc sound bar. The sound quality seems so much better and richer streaming through the TV  vs the Sonos app with the TV off. Is it possible the get the Arc to fire in the same way at all times?  

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C
2 years ago
R
RichiemoffContributor I
asked in General feedback and conversation

how can I listern to bbc sounds on my play 3 ?

Hi friends of Sonos,can you help me please, I have a Sonos system bought about 4-5 years ago. how can I listern to bbc sounds on my play 3 ? My play3 does not show up in the listed devices. any ideas why? My tv is listed but not any Sonos speakers ?thanks for the helpRichard 

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J
2 years ago
B
Barry McCockinnerContributor I
posted in General feedback and conversation

Did Sonos just screw us again?

So we all remember the debacle last year when we were told that our older devices wouldn’t be getting updates after a certain time, but we could brick them for recycling and get 30%.  According to Sonos I had several devices that would fall into this category, but everything else was good to go. Now I login and I’m told my Sound Bar and two of my Play:1 speakers aren’t compatible with S2, which I’ve downloaded and seems to be working great with them...but hey, according to Sonos I should upgrade them...but this time they’re only giving a 15% upgrade credit.Why do I feel like we’re getting bent over again?

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G
3 years ago
Q
quasarTrending Lyricist I
posted in General feedback and conversation

Mesh system that works reliably with Sonos

I have two Nest Wifi Pro mesh networks in different houses.In one, Sonos works fine.In the other, most Sonos work, but one Sub and two Ones haven’t been able to connect to the network for months, even after many factory resets and other debugging steps with technical support.  (They used to, not sure what changed.)On this mesh network, some of the points sometimes drop off the mesh as well, which can be resolved by factory resetting them and adding them back to the network.  So I’m pretty sure Nest Wifi Pro sucks, unlike the old Google Wifi which had been rock solid for me.I’m thinking of replacing the Nest Wifi Pro mesh with a different brand to see if that resolves the issues.  Any recommendations?  I’ve read reviews, but they usually don’t cover what percentage of homes with that mesh system work with Sonos.  And forums are full of complaints about essentially every mesh system when combined with Sonos.

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P
2 months ago
Jeffrey_35
Jeffrey_35Headliner III
posted in General feedback and conversation

More Excited For? (a non-poll poll)

Everybody’s so serious here so I thought I would lighten the mood. What update, upgrade, or newness (from rumors etc.) would you most be excited by and why?Sonos Headphones Sonos Voice Control Sonos Integration with Siri Sonos Dolby Digital (+) 5.1/7.1 Fix on Arc and Beam Updated X (Move or some other product) Something else completely….

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Jeffrey_35
2 years ago
Raz
RazContributor I
asked in General feedback and conversation

ios

Why is sonos getting rid of direct play direct from my iPhone. This is madness, wouldn’t bought sonos if I New this was going to happen. Good luck sonos guess you be getting some rubbish reviews if you go ahead with this change

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chicks
4 years ago
S
spongaContributor I
posted in General feedback and conversation

Can't turn the mics on on a pair of Play One (Gen 2)

I can't turn the mic on on a pair of Play One (Gen 2) speakers. The mic light is not on and no amount of poking, swiping or stroking of the mic logo will get it to turn on. My system has 2 other sets of paired Sonos One (Gen1) units hooked up to it through a Boost plus a Beam paired with two Play 1's. There's a pair of Play-5's on the system too and I'm wondering if there's a conflict??? All the other units fitted with mics work with Alexa ok, just this latest set doesn't. I've removed the speakers from the system and started over again with connecting them (several times in fact), with no joy. In all other respects the speakers work fine regardless of whether I use the Sonos app or the Alexa app. This pair just won't respond to voice commands.

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Ryan S
4 years ago
Darren Williams
Darren WilliamsContributor II
posted in General feedback and conversation

Website Problems - Cycling

Does anyone have an issue trying to access their system details or profile on the SONOS webiste i.e. it just keeps cycling?I use Safari as a standard but have tried Chrome and it’s no better. The page just keeps reloading time after time

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buzz
7 months ago
M
matt swabeyContributor I
posted in General feedback and conversation

Amazon HD Music

Hi all,I have recently upgraded my Amazon music account to HD paid subscription. Reading other threads it appears that Sonos does indeed work with Amazon HD Music.My question is : Does the Sonos controller inform us when a HD song is being played? I have found it does on the native amazon music player app (on phone and laptop). I use both the phone and the laptop and neither seems to display that a HD song is being played….I thought it was possibly to do with my old S1 system. However I have a new S2 setup and the same thing is true…Both systems are up top date, latest firmware and software etc. Sonos S1 with ZP 80 into a DenonSeparate system: Sonos S2 with arc, sub, etc Thanks.

12
H
9 months ago
J
Jason484Contributor II
posted in General feedback and conversation

Anyone else feeling Sonos is moving in a direction thats is not in sync with why you bought in the first place?

I want to write this as positivly as possible. Think of it as constructive criticism rather than just a negative rant.When I first bought some Sonos gear some time ago (website says it was registered in 2017 but I know I’ve had it longer). I was excited. It was a big purchase for me, it seemed geared a bit more for an audiophile than I actually am but I bought it because I wanted to have great sound throughout my house. Some of the tech set up was challenging - I had to get a NAS drive to store my music so it was always accessible. At the time that was another substantial cost I wasn't bargaining on. Eventaully I got my system working well and it served its purpose which was playing music, throughout the house on well made, good sounding spakers.But then...they started changing. My I pod dock was no longer supported, I had to replace my Bridge with a Boost. Updates for the app telling me half my system was being bricked. You all know that story. For all the changes Sonos has made - non

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N
3 years ago
T
TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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P
11 hours ago
sounder030
sounder030Contributor II
asked in General feedback and conversation

did you just delete my post? (topic: Petition - extended life support)

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify. Thanks, Tobias

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melvimbe
4 years ago
L
LbouchardContributor I
asked in General feedback and conversation

Can't unlink a Spotify account from my Sonos

Well, about a year ago, I used a Sonos Speaker (don’t remember which one, I remember it was white and kinda round but also tall). I used it because it was set up in a lodge I rented for a few days to go skiing. So, I set up an account and linked my Spotify to it. Well, yesterday, someone, who probably rented the same lodge as I did, connected to the Sonos speaker, and my Spotify account started playing random songs on my phone. There is absolutely no way I can get to that speaker to reset it since it’s in the lodge. I tried to go unlink devices in the Sonos App, but all of the Settings are greyed out, is there anything I can do, because I don’t want to create a new Spotify account because of this. Thanks

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controlav
3 years ago
controlav
controlavMaestro
posted in General feedback and conversation

Cannot tell which Forum page I am on any more

The new font styles are not great. I can no longer tell which page is the current one. This is on Firefox on Windows.[img]data:image/png;base64,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Ditte
4 years ago
Airgetlam
Airgetlam
posted in General feedback and conversation

More inSided issues

I'm getting things that I read 2 days ago suddenly show up as "unread" threads. This wasn't the case an hour ago, when I'd cleared the whole forum, but just started around 8PM Pacific time.

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Airgetlam
6 years ago
G
gwonlineContributor I
posted in General feedback and conversation

Recycle program - Sonos needs to bend.

I have 10 Sonos speakers and I have, up until this point been a happy and loyal customer. Recently, I recycled two gen 1 Play 5s but after initiating the recycling program I realized that in my haste to buy Christmas gifts for my family I had made a mistake and should not have recycled these speakers. Now Sonos is saying they can not reverse the process. I am dismayed that Sonos is willing to lose me as a customer over what very clearly seems to be an ill-conceived and horribly unsympathetic program. I will continue to try to get this resolved with Sonos support and have worked my way up to a supervisor who emailed me their standard response:   Hello George, My name is Andrew and I'm a Supervisor here at Sonos Customer Care. I understand that you're looking to reverse the Trade-Up that you performed on your two Play:5 speakers. Unfortunately, as per the warning messages and the Terms & Conditions of the program, it cannot be reversed once it's confirmed within the Sonos Application

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C
4 years ago
A
andrewblakehContributor I
posted in General feedback and conversation

SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME.  ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA….   THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD) NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN  HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT…. SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

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Ryan S
4 years ago
A
amun
posted in General feedback and conversation

This forum system just gets worse and worse

The title says it all, really. Not only does it lose posts on editing, saying that it's being referred to mods but then disappearing into a black hole, but the quoting and editing function is now a joke. You used to be able to easily split and reply to individual points, but now it's ridiculous. I don't know what you're paying for this garbage system, Sonos, but IMHO it's way too much.

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K
4 years ago
C
cedzeroseptAvid Contributor I
asked in General feedback and conversation

Feature request: Disable bluetooth

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

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F
3 years ago
O
OCTOContributor I
asked in General feedback and conversation

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

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chicks
4 years ago
T
TahlyanContributor I
posted in General feedback and conversation

The business practices of Sonos are completely unethical

Hi. I purchased (5) Play:1, (1) Play:3, and (1) Boost about 2 years ago and have been using them around my house ever since. All of the speakers still work perfectly and sound really great. But I just learned that the ability to play the songs that I own on my iPhone and iPodTouch on Sonos will no longer be available shortly. The only way I can continue to use these products in this way is to purchase a new device for example the Sonos One. I have spent roughly $1550.00 on Sonos products and the functionality that I bought these products for is simply going to be removed because your company will not continue to support it. So what will the Sonos app be used for? Streaming radio? I have no interest in listening to the radio. I purchased your products to listen to the music I want to listen to. I listen to thousands of songs I have purchased over the years in multiple playlists. I will not purchase a new Sonos product at this point to continue to get part of the functionality that I cur

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N
4 years ago
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