Skip to main content
andrewblakeh
Contributor I
April 13, 2020

SONOS REPLACE AND RETURN POLICY- DON'T DO IT!

  • April 13, 2020
  • 11 replies
  • 4760 views

I HAD A PLAY 5 AND PLAY 1 BOTH GO BAD AT THE SAME TIME.  ON MY CALL (MAYBE THE 6TH) SONOS AREED TO A REPLACE AND RETURN, WHICH IS AVAILABLE IN MY AREA….

 

THIS IS IMPORTANT----OF COURSE THEY CHARGED ME FOR SPEAKERS AND SAID THEY WOULD REFUND WHEN I SENT THE OLD ONES BACK (NOT VERY OLD)

NOW THEY ARE SAYING THEY REFUNDED MY BANK OVER 3 WEEKS AGO AND MY BANK SAYS NO THEY DID NOT….SO I AM OUT HUNDREDS OF DOLLARS AND NOT SURE WHERE TO TURN 

HOW DO YOU REACH SOMEONE WHO WILL HELP….I HAVE MY RMA NUMBER AND MY RECEIPT OF WHEN THEY DID RECEIVE EQUIPMENT….

SINCE I HAVE HAD SONOS I HAVE HAD PROBLEMS, BUT LOVE IT WHEN IT WORKS AND OUT OF MY 20 PLUS CALLS, ONLY HAD ONE THAT WAS HANDLED WITH WHAT I WOULD CALL EXCEEDS EXPECTATIONS

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      11 replies

      Show previous replies
      Ryan S
      Ryan S
      Retired Sonos Staff
      April 22, 2020

      Hi again Blake, I know you’re really frustrated and I understand. I’ve checked with the team and they’ve confirmed that one of the units shows fully reversed on our end on the 30th, and the other one was done on the 7th. We had another person check as well and they agree. Everything on our end looks like the hold placed on your card has been released and it’s now up to the bank.

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Terms & ConditionsAccessibility statement