General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,062 Topics
  • 6,775 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1
C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
  • 0
  • 11

1062 Topics

E
Emile15
asked in General feedback and conversation

Badges and "scores"

Would anyone agree that the system of badges and all the rest of it that has been introduced with the revamped forum is actually a huge mistake? Now that I have started reading the forum a little again (largely because I am experiencing some difficulties that I would like to sort out) I have noticed that the new system seems to actually invite responses so users can "up" their totals and "score" new badges and such. As a consequence the actual responses themselves sometimes leave something to be desired. Don't get me wrong, I am not trying to cause offence to any individuals and I am also well aware that forums like this one have a social dimension in addition to a primary function of being a "help center". My point and/or question is more that the introduction/elaboration of a scoring system can undercut this primary function. Perhaps we would be better off if we dumped the badges and just stuck to "likes"? What do you think?

17
ratty
7 years ago
K
Kim SellContributor I
posted in General feedback and conversation

Hotel System

I travel quite a bit, one thing I miss or wish I had when in the hotel is a good sound system to pay my music\podcasts. I think the better hotels would be open to a complete system. How I see that working •Registering with the hotel wifi using your room number. Marriott, Hilton and most others use this method to prevent people leaching free wifi. •Sonos would need to develop a new enterprise back end that would acknowledge that registration\checkout and know which speakers are in what room. The tie into the registration would also allow you to know which user devices are in what room. •Adding a function to the app would grant access only to those devices that in a room. •Device security is always a concern. So Provisions to cable secure the speakers. •Upon check out the registration of the device would be wiped.

3
melvimbe
5 years ago
K
KabbContributor I
posted in General feedback and conversation

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !Is it just me ?

49
N
4 years ago
Sizzlalova
SizzlalovaContributor I
posted in General feedback and conversation

Life Expectancy

Ok Peeps,  I am new to the Sonos game (as of this past year) and inept when it comes to “tech”.  So far, I have been VERY happy with Sonos!  All I have (atm) are 3 -Sonos One SL’s.  2 of which I have set up as a stereo set and 1 stand alone.  I love the simplicity and sound quality.  What I’m nervous about is all this talk of Sonos “bricking” my (soon-to-be) old equipment.    My plan was to invest heavily in more equipment over the next year or so.  A Port x 2, Arc, Subwoofer, surround and outdoor alone looks like it will set me back around 4K or more.  My question or point is this- will I/we regret this in the future as our equipment becomes outdated?  It’s funny because at heart I am a cheap skate but I don’t have issues SPENDING on things I care about.  But, when I spend REAL money on something I care about, I expect it will last.   -life expectancy of quality speakers 20-100 years!-life expectancy of a Sonos purchase...TBD  I would LOVE to hear other people’s thoughts on the subjec

13
K
2 years ago
D
dboyd294Contributor I
posted in General feedback and conversation

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

50
J
4 years ago
V
voodooevilContributor I
asked in General feedback and conversation

Soundbar placement

hi.i am currently looking to replace a 20yo bose 5.1 setup…my tv sits on top of living room furniture.the tv is sitting high. i was hoping it would be ok to mount the sonos arc above the tv. our seating is the normal couch and chair setup.how bad would sound quality be with it being mounted so high? I do not have the option of putting it anywhere else at this time…thanks...joe

1
Rowena B.
3 years ago
User63453
User63453Avid Contributor III
asked in General feedback and conversation

Airplay to a stereo pair

Hi all, Forgive me if this feature request has already been submitted, but I’d really love the ability to stream Airplay to a stereo pair of Sonos devices (One, Five, Roam, Move) and hear it come out of both speakers in stereo. If this is an Airplay limitation, I understand.

2
User63453
2 years ago
J
jnjmcafeeContributor I
asked in General feedback and conversation

Do we need to return upgraded speakers?

I just completed upgrading my Sonos 5 system from Gen 1 to Gen 2 and thought I would need to return the old speakers, but the rep tells me I can keep them.  So why does the upgrade section ask me to print a return label?  Not sure they told me the truth.  Does anyone know for sure??  Thanks!

3
J
1 year ago
C
ChrisGLondonContributor I
posted in General feedback and conversation

Horrific Unreliability

Why is Sonos so unreliable, now lost count of the times its just lost a product either during or between sessions. getting ethernet cables out mid evening, climbing a ladder, trying to ‘find a product’ that is 10mm away. this appears to be so unfit for market. 

10
J
2 years ago
R
ronaldngContributor I
posted in General feedback and conversation

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a short time. However, in a recent support case, I doubt that is the support service "exists" anymore. === In early March, Sonos announced that they support KKBox music service (a very large music service in Southeast Asia) but the support is still in beta. As a KKBox user for a few years, I added KKBox in Sonos but all my saved playlists were inaccessible in SONOS App but I can access all songs from KKBox Library, only I cannot find my own playlist. So I post my problem in the community, but no feedback from neither Sonos nor other users was received. So I decided to post my problem to Sonos support (Date: 8 Mar 2017) (In case staff from Sonos saw this post, the ref no of my case is 170

17
W
5 years ago
Seline van Dijk
Seline van DijkContributor I
posted in General feedback and conversation

Research participation request - Feedback on the community

A very good day to all of you! My name is Seline van Dijk and I'm an intern at Insided, the company behind this here community platform. My assignment is to research and design better user engagement, which basically entails giving advice on and design functions or design changes that will get the users more engaged! But one can't design for users without getting the opinion of users, don't you think? Which is why I'm here! I would like to request your participation in a survey I made, found at the link below: https://goo.gl/forms/XKvx0SE7ETb4xDoy1 It will take you a maximum of 10 minutes to fill out if you really take your time to think, but if you're a fast thinker it won't take you much more than 3 minutes. Your answers will contribute to the research and design decisions, and if your ideas are particularly good you may see them return on Insided communities sometime in the future! Many thanks to any of you who have read this far, and even more thanks if you de

37
Seline van Dijk
6 years ago
G
gasonmarkContributor II
asked in General feedback and conversation

Community abuse?

I received a private message, quite frankly the tone and mysterious nature of the message made me very suspicious. It was from user Lauraralph. The message is below, what do you make of this communication? Is it outside acceptable behavior? I have never made contact with this person.... Lauraralph Lauraralph 12 minutes ago I'm Sgt Laura Ralph from USA Email me right now at ( sergeantlauraralph7@gmail.com ) I have something very important to discuss with you there ok.

3
Ryan S
6 years ago
controlav
controlavMaestro
asked in General feedback and conversation

Titles not listed on Replies

Replies no longer show the "title" of the poster, just the author. I miss seeing my "World Class Superstar" (!) title on my replies. Pretty sure this used to be shown.

0
controlav
4 years ago
G
GBEnthusiast I
posted in General feedback and conversation

My expensive SONOS system was just bricked by SONOS legacy

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service,  MS Windows, or Apple makes a security change after May 2020 that the existing software doesn’t agree with, then my system will stop operating.  The replacement cost of these 10 units is $4,650 and even with 30% offered for trade-ins, my outlay to keep my system operating will be $3,255. SONOS’s management should keep a software update track for “legacy” equipment in order for existing functionality to remain working.

23
D
4 years ago
N
neil21Contributor I
posted in General feedback and conversation

any one seen this on Facebook https://www.sonosstores/////com

hi this appeared on Facebook this morning ,what do you all reckon copys or don't exist https://www.sonosstores/////com

2
J
5 years ago
A
amun
posted in General feedback and conversation

Increasingly poor community system

As I haven't seen anyone else mention it, maybe it's just me, so this is all purely IMHO. The last system wasn't good, compared with the old forum system run by users, but this one seems even worse. Huge icons, so much wasted screen area - I'd imagine that it's designed for phone use, which makes it rather irritating on anything more capable - e.g. even a bog standard laptop. I have to page down two or three times just to get to the forums. IIRC, the last version displayed the latest activity in each forum - this seems to have disappeared. So instead of simply scrolling down to see whether or not it might be worth visiting a forum, I'd now have to go into each forum just to see whether anything has changed. This is not going to happen, so I can't really see me visiting much in the future other than for a specific reason. I have to say, I've watched many companies change their software through time, and yours is the only company I've seen that get's consistently worse, rather than be

8
Stanley_4
4 years ago
C
CambeContributor I
posted in General feedback and conversation

surround music sound quality

How do I get the same music listening quality from my surround setup without having to stream through my TV?I have a pair of Sonos ones, 3rd gen sub and an Arc sound bar. The sound quality seems so much better and richer streaming through the TV  vs the Sonos app with the TV off. Is it possible the get the Arc to fire in the same way at all times?  

12
C
2 years ago
C
Clay DonaldContributor I
asked in General feedback and conversation

Is there a way to block specific songs?

Feature request: it would be great if we could create a list of songs that could not be played on the Sonos. We use Sonos in our office and some songs get overplayed. Ideally, this list would prevent a song being played through any connected service if requested, and it would skip these songs if they were on a playlist.

3
melvimbe
4 years ago
A
amun
posted in General feedback and conversation

This forum system just gets worse and worse

The title says it all, really. Not only does it lose posts on editing, saying that it's being referred to mods but then disappearing into a black hole, but the quoting and editing function is now a joke. You used to be able to easily split and reply to individual points, but now it's ridiculous. I don't know what you're paying for this garbage system, Sonos, but IMHO it's way too much.

11
K
4 years ago
M
maritarodContributor I
posted in General feedback and conversation

(Possible) Fix for Tidal Music Library not showing in Sonos app

I have been having two issues with Tidal - one of which I believe I have fixed which is Within the Sonos app when accessing my Tidal Music Library nothing would come up yet when searching I could search Tidal, Today I have got my music library from Tidal now playing within Sonos. This is what I did.. In the Sonos app go to Settings - in Music Services section tap on Tidal - then Reauthorize Account. That seems to have solved Sonos accessing my Music Library of Tidal including Playlists, which I saw someone had others working but Playlists stopped working). Still having an issue casting from Tidal to a Sonos speaker but now at least I can play my music from Tidal to my Sonos speakers. 👍😁

0
M
4 years ago
B
BoilermanContributor I
asked in General feedback and conversation

sonos arc- building it into a wall

Hi there,im currently building a stud wall to house the tv and ARC sound bar. Because the bar is going to be recessed is there a certain clearance needed for the side and upwards firing speakers? many thanks

1
G
2 years ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Dolby Atmos (Spatial Audio) Music: My Opinion

HiFirst of all let me preface this novella 🙂 by saying I do not consider myself an Audiophile; which by one definition are:“…an exceptional breed of people who are fascinated by pure audio, motivated by sound quality and addicted to audio gadgets. Audiophiles take their passion for music one step further. They're curious about how songs are recorded and the science behind how sounds are reproduced”.With that said let’s begin….Some of you may have read my posts wherein I talk about “stereo separation”. IMO 99% of what one hears musically is not “stereo separation” in its purist form. What one does hear is music and vocals emanating from two speakers spaced at least 6 feet apart where there is a “sweet spot” in the center. The listener has a sense that all instruments and vocals are “dead “center providing the optimum listening experience. The people to blame for this misconception of what is “stereo separation” IMO are the mixing engineers. They rationalize the mixing strategy by sayin

45
Airgetlam
3 months ago
J
jamescraze
posted in General feedback and conversation

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it.          1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there.  I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this.  I find the sonos app so complicated to navigate. I listen to a lot of house music, so  lm often trying to find less well-known songs and artists an

23
S
3 years ago
T
tricolliContributor I
posted in General feedback and conversation

Apple Music

My Apple Music account is showing in the sonos App but all my music and more importantly my playlists are not there. It was there all last summer but it does not show on this sonos system at my summer home. It does show when I am at the main house. Any thoughts?

1
Airgetlam
4 years ago
K
Kho Kian Hoe 01Contributor I
asked in General feedback and conversation

Suddenly cannot find AirPlay on sonos move

I was using Sonos move for almost one month, before the problem, I had use airplay function and there is no problem at all. But yesterday, i can’t find the airplay on my device even thought I didn’t change my Wi-Fi password or using another wifi (ps. Wi-Fi functioning well). Fortunately, I still can use Bluetooth for playing music. So what is happen is happen to my sonos move and how should I solve the problem?

5
Belly M
1 year ago
Terms & ConditionsCookie settings