World-Class Superstar

Answered

Logging out

39 replies
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In the new Dutch and French communities the systems keeps logging me out. Every time I enter the forum I have to log in. A forum problem?

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Ryan SAnswer

Retired Sonos Staff

Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.

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Stuart_W

World-Class Superstar

Drexit and Frexit?

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

A

amun

Same here, in the UK

B

beynymAuthor

World-Class Superstar

Almost a day has gone by. Nothing changed. This really takes the fun away.

Ryan SAnswer

Retired Sonos Staff

Hi Beynym, it's not just you. The platform only allows you to be logged into one community at a time. Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

Personally, I use either multiple browsers or an incognito window so I can be signed in to multiple communities at the same time. I'll let you know if I hear anything about this changing.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

beynymAuthor

World-Class Superstar

Logging in on the EN community does disconnect your sign-in from the FR or any other side. We know this can be difficult sometimes, and we're talking with InSided to see if there's something to be done here.

I don't want to be forced into jumping through hoops to stay connected. If this problem can't be solved I'll choose one community.

Airgetlam

Interesting. Today, for the first time, neither of those boards show up in my list of available forums. Not an issue for me....just curious.

Bruce

Ryan S

Retired Sonos Staff

Interesting. Today, for the first time, neither of those boards show up in my list of available forums. Not an issue for me....just curious.

They have separate community domains and are separate instances, such as the French one here: https://fr.community.sonos.com/

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Airgetlam

C'est fascinant, n'est-ce pas?

I'll admit that it's been *mumble* years since I lived in France, and spoke French. I retain only a rudimentary familiarity.

Bruce

A

amun

The platform only allows you to be logged into one community at a time.

OK, but I only ever use the english parts of the forum. I never used to have to log in, as it just remembered me, but now I have to log in every single time - something has changed....

Peter Mc

Try clearing all your Sonos cookies from your browser. Hopefully then you'll only have to login once.

"The presence of those seeking the truth is infinitely to be preferred to those who think they've found it" - Terry Pratchett

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