General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 8,656 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1216 Topics

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Cap'n GContributor I
asked in General feedback and conversation

Advice on rolling back to Sonos S1 Controller and OS please...

Well, it’s clear that Sonos aren’t going to allow us to go back to v16.1 of the S2 App.Criminal really, considering (since 80.00.08) the new S2 App doesn’t even recognise my Sonos system on my WiFi network anymore, and I can’t reach anyone on the helplines (not that they’d be able to help anyway).I think my hardware was all purchased just pre-2020, does anyone have any advice on going back to the old S1 environment?Apparently I need to downgrade all of my hardware, but TBH I never wanted to upgrade to S2. I seem to recall I was forced to at the time. Thanks!

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4 days ago
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Ed BordenContributor I
asked in General feedback and conversation

Help - How to get Sonos to provide a shipping label for a product return

I purchased a refurbished Sonos One SL directly from Sonos. The new speaker arrived on 5/3, but I was not able to connect the speaker to my Sonos system. I called Sonos support the same day and worked with a technician to determine that the “infinity button” was not working and the speaker was defective and needed to be replaced. The technician was not able to generate a return request because of “system problems” but he assured me I would hear back from the “Return team” within 24-48 hours. Since then, I have contacted support twice more and both time I was told that my case had been escalated and I would hear from the “Return team” in 24-48 hours and that there was nothing else the technical support team could do to assist me.  Unfortunately, I have not received any instructions on how to return the defective speaker and have invested 5-10 hours waiting on hold, talking with support, etc. I find it strange that a premium brand like Sonos is unable to handle a routine task like proces

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4 days ago
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Jimbo ozContributor I
asked in General feedback and conversation

new app

Simple question. The new app seems to have lost so much functionality and is no longer intuitive. I did not consider myself in the backwaters regarding IT and digital and I am an avid Sonos user. However, I cannot believe that this was released with so many challenges still to be worked through. Is there to be further work done on this to simplify its use.

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4 days ago
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Gee 2024Contributor I
posted in General feedback and conversation

Sonos Corporation's True Agenda

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

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4 days ago
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Mg14Contributor I
asked in General feedback and conversation

new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

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4 days ago
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csparkmanContributor I
asked in General feedback and conversation

The new app disaster

Quite possibly the worst app enhancement I have ever seen. Honestly, quite brutal. Do the developers of such app enhancements even use Sonos in their homes???? By the looks of it, quite doubtful 

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4 days ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

Will updating to 80.00.08 on one device mess up the others?

I don’t use the alarm function. If I update the app on the one iOS device where I’ve already updated to keep that one up to date, will this mess up the older app on my other iOS devices where I haven’t updated? I’d like to be able to keep the other devices from being updated as long as possible, so I can still control my system, while monitoring the progress of the new app on the one device.i’m thinking there will be a problem because this update involves a firmware update. However, wondering if anyone has actually tried this and, if so, what happened? 

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4 days ago
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Skier641Contributor I
asked in General feedback and conversation

Loss of Access To Music Library

I came to the forums looking for a solution as to why I’ve lost access to my music library to see others are asking the same.  WTF are you thinking or not testing?  What a spectacular own goal.  If this isn’t corrected in the coming days, not weeks, Sonos will be gone from my home; I’m actively seeking an alternative already.

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4 days ago
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PeteG101Contributor II
posted in General feedback and conversation

On a positive note at this difficult time…

One thing you can say about the new app debacle is that there has probably never been such passionate and intense engagement by the use community.

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4 days ago
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WhywhyContributor I
asked in General feedback and conversation

reimbursement for investment

How do I return my 13 speakers for a refund? The new app is horrible. I don’t care about the alarm, queues, or platforms. What good is that IF the App does not work. I can’t control the speakers. They are slow and clunky. At times the app is non responsive.  The soundbar for tv is not recognizable. Tv controls are gone. I can’t use the system. I WILL ONLY KEEP MY SYSTEM IF THERE IS S NON APP BASED WAY TO CONTROL THE SYSTEM.  

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4 days ago
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AlohamoraContributor I
asked in General feedback and conversation

new update

Why is Sonos not letting me update my music library to the new app from my Mac desktop

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4 days ago
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UnhappySparklerContributor I
posted in General feedback and conversation

THE FALLOUT - NEW APP IS NOT VERY FRIENDLY OR USEFUL

I have been trying to figure out what had happened to my setup with Play1, Mini Sub and Playbar… and have discovered a community who are feeling as I do.  It is unfortunate that we were made to be an experiment and have our ‘sound’ lives turned upside down.  I am not the “teckiest” but can get by….but this latest blunder is going to be a week’s worth of devotion to try and figure out how to fix it.  After reading some of the comments, I have deleted the new app from my iPhone and will delete it from my iPad….my laptop has the old SONOS app on it….so I will keep it and try to muddle through until SONOS decides that their timeline is effective in fixing all of the issues that they have bestowed upon their customer base.  I am seriously thinking of jumping ship .. very bad, very unprofessional...just so odd why SONOS would do this without first testing it…. 

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4 days ago
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Rob71210Contributor I
posted in General feedback and conversation

new app

Why did you do this,I consider another system right now,it is terrible, all changed, no connection.****!!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 days ago
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Saz64Contributor I
asked in General feedback and conversation

Returning my Move 2 and bracket

After disappointment with being unable to connect my £500 Move 2 and bracket to my app and existing whole house Sonos system i am trying to return. printed off labels packed back in box however the instructions given and illustrations do not match the UPS form so how on earth do i return? can I just stick label on boxes and take to UPS store?

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4 days ago
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LATexWillContributor I
asked in General feedback and conversation

Roam Replacement and Support

I have purchased 6 ROAMs over the past couple of years.  3 of them have completely died and not rechargeable.  I was able to speak to customer support before the app change and have had one replaced.  I am trying to get the other 2 replaced but cannot get through to support.  Wait times over the past few days have been 145 minutes, 75 minutes, 80 minutes, and 60 minutes.  The Live Chat is mostly unavailable.  The one time I got a live person, they ended the chat mid chat and no I didn’t go idle for 5 minutes.  The one time I waited 75 minutes and got a person, they disconnected me after 3 minutes of conversation.  Please let me know when you have time to help me.  Thanks

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4 days ago
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Patjuh76Contributor I
asked in General feedback and conversation

Manage Network gone

Hallo since the latest update manage network is emty i cannot add it also when i go to my device its not showing a network.  

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4 days ago
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KVBESQContributor I
posted in General feedback and conversation

Customer "Service" is Unbelievably Awful!!!!!

I currently own more Sonos products than I can count, at least 15 to the tune of probably $10k. They have been reliable for the most part and, in the past, when they were not, I simply called Sonos and the unit would be exchanged for a working one in a simple quick, understandable transaction. The last time I had an issue was several years ago.Fast forward to the present. Without question, the absolute WORST customer service!!!!! I recently purchased 2 Roams. The charging wire on one of them was defective. I called Sonos to replace the wire. Very long story short, after over an hour on the phone which included the necessity of a video over my phone to show the defective wire, Sonos told me I would have the wire within 3 to 5 business days. 10 days later - nothing. I called again and spent more than 2 full frustrating hours on the phone with 3 different people 2 of which disconnected me and did not call back. All three representatives asked me  the same exact questions at least 10 times

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4 days ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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4 days ago
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TPARASContributor I
asked in General feedback and conversation

True Tune problem

I performed the true play steps but it doesn’t save the information 

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4 days ago
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Mikeyj771Contributor I
asked in General feedback and conversation

new software

I listen to my tuner radio stations a lot, after new updates both recently played and favourite stations do not work, something went wrong message appears. I can still get the stations to play by finding them again but it is a bit of a pain. I would love to go back to the previous version if possible, at least it worked, come on sonos get it sorted.

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5 days ago
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rick_65Contributor I
posted in General feedback and conversation

New App

The new app is terrible and very frustrating to use!  As a previous Beta tester, I can’t believe this new app was beta tested because there are so many things not working as well as the previous version. Specifically, loading the app is taking up to 15 seconds to come to life; the speaker group does not default to the previously selection and the volume changes with too much latency with the delay irritating. I would love for someone to point out what I am doing wrong or for the app to be fixed ASAP!

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5 days ago
Bumper
BumperVirtuoso
posted in General feedback and conversation

16.2 firmware update

Warning, there’s a new firmware update available 16.2 or maybe it’s 80.00.xx If you don’t have auto updates turned off now would be the time if you don’t want to risk it, especially if you are still on 16.1  If you update please let us know the good/bad. 

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5 days ago
johnkfitz
johnkfitzEnthusiast II
asked in General feedback and conversation

the newest app update

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!  

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5 days ago
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Still hopingContributor I
asked in General feedback and conversation

iPhone home screen access to song info and volume.

Are song information and volume controls available again from my iPhone home screen? That feature was the most important one, and I am hoping it returns. Thanks!

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5 days ago
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JeswestContributor I
posted in General feedback and conversation

New version is terrible in every way

This is the worst application update I've ever seen. The interface is clunky, slow, and hard to use. So much real estate is given away to blobby, pointless chrome. Have their been any usability reviews done on this? So much functionality has been lost or broken: no alarms, no ability to long press a song in the Playlist to get info. This should never have been released in this state. I imagine a lot of money was sunk into developing this, but don't fall for the sunk-cost fallacy. This is a terrible step backwards, it needs to be abandoned. 

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5 days ago
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