General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,082 Topics
  • 6,973 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1082 Topics

P
PetesmContributor I
posted in General feedback and conversation

sonos update

Why does Sonos upgrade suck so badly

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P
2 days ago
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barkinglobsterContributor II
asked in General feedback and conversation

Cannot connect to wifi network with new app

I just downloaded the new app on my iPad. When I go to the ‘’System Settings’->’Your System Manage’->’Network’ screen, there are NO networks. The network used by my previous app is functioning, but does not show up. There appears to be no way to initiate a network discovery, so i’m screwed… i can no longer access my NAS, which ios my main music source. Does anyone know how to fix this, or how to revert to the previous IOS app? This release is evidently a total travesty, in looking at all of the recent threads

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2 days ago
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nick segal
posted in General feedback and conversation

New App

What is it about Sonos? They release apps when they are obviously not ready. I am not going to list all the issues. I don’t need to. Sonos knows them.And, of course, the latest replacement to the Play 1 is not compatible with the older units. Typical.

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2 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app

Gosh….all the posts here and all the fb Sonos forums that just hate the new app. I after reading them will not update the app.Will Sonos stand up and correct its mistake or turn around and walk away and do nothing? Curious on how it will be handled.

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Dogdad
2 days ago
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HistologistContributor I
asked in General feedback and conversation

New Sonos app

Sonos has released it too soonmany of the home content is showing as cannot display, you can’t rearrange favourites…etc etc.when is the bug fix update available?

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B
2 days ago
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vmedinskiyContributor I
asked in General feedback and conversation

Cannot test my service with customsd with new sonos app

I cannot test my service with customsd with new sonos app.In new app my test service is invisible.Fortunately on my old ios device I have a previous version of app and it works.

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V
2 days ago
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jon_meganeContributor I
posted in General feedback and conversation

no volume control for pairing speakers on new app

is really damn changes 👎too many steps to accsess. I just wanna reach at volume balance control of pairing speakes at first view. 

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J
2 days ago
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elangsruContributor II
posted in General feedback and conversation

Radio program fails to play in new app

After updating to new app the Recent list fail to play radio programs.  I get “something went wrong” error when trying to access. Seems strange it links to the program it self and not the station. I would assume link to the station will solve it (NRK Radio in Norway).

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E
2 days ago
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avro57Contributor I
asked in General feedback and conversation

New app sux

No timer no alarm settings widgets on Android gone. Workaround to use desktop pretty inconvenient to say the least. Pretty much a failed roolout for me. 

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A
2 days ago
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LCOContributor I
asked in General feedback and conversation

support multiple series

I have series 1 setup at my home.  Haven’t updated as multiple products are not supported on S2.  I have a second home that I want to create a new set up with newer products.  I run my system from my I iPhone with the S1 app.  How do I use one phone for S1 and S2 support?  

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Airgetlam
2 days ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

Sonos Headphones Leak

From The Verge:https://www.theverge.com/2024/5/6/24150573/sonos-ace-headphones-reveal-leak-wireless I wonder what that thing is under the headphones case...

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Bumper
3 days ago
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brucemacEnthusiast II
asked in General feedback and conversation

Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

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controlav
6 days ago
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Vil26Contributor I
posted in General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

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V
7 days ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

setting up a pair of one SL’s for tv sound

If there’s a Beam , Sub, and A pair of One SLs set up with a tv , can the Ones be removed and then set up as a different room to play the tv sound but not as surrounds? A new cigar shop has these speakers set up and the owner would like to have the Ones play the tv sound but not as surrounds. The Ones are by a different tv then the Beam. Hope this makes sense. 

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Airgetlam
7 days ago
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Revird55Contributor I
posted in General feedback and conversation

connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before  

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Ken_Griffiths
9 days ago
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wjones2024Contributor I
posted in General feedback and conversation

why is your connection so unreliable?

I’ve given up now. After several years of having to reinstall, reconnect or just give up on listening to music when I want to but Sonos don’t want me to I’m giving up.I’ve gone through several routers during this time and the same issues happen. It works then one day it just does not. No connection, cnnot find system etc. Every single other item I connect to the router works fine. It’s solid.Sonos reliablilty is pathetic. TV, laptop, phone, Amazon stuff etc All fine.So I’ve decided to gift myself the gift of time. No longer will I spend hours trying to reconnect the Sonos system. I’ll just play it on loudspeaker from my phone. or buy another speaker, I’m guessing the cheapest made one will work better than Sonos. I’ll be binning both my speakers. £100 plus each wasted. I’d sell them but I do not want to open up another person to the terrible experience owning a Sonos will bring. I do not want to rob them of all that time.Thanks for nothing Sonos.Anyone on the fence of bying a sonos. Pl

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jgatie
9 days ago
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DguerreroeContributor I
asked in General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

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D
11 days ago
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TdascContributor I
posted in General feedback and conversation

does anyone else think sonos connection is so consistently unreliable as to make the product unfit for purpose?

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me? 

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Stanley_4
12 days ago
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Robert123321Contributor I
posted in General feedback and conversation

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT. 

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Stanley_4
14 days ago
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newbpdContributor I
posted in General feedback and conversation

Sonos Line-in adapter and iOS/macOS

Can the Sonos Line-in adapter be used on an iPhone/MacBook as an audio interface?Essentially I’d like to replicate the Era-100/300 line-in option in iOS/macOS with the Sonos dongle.Does anyone know if this works?What does the Sonos dongle show up as in iOS/macOS if not an audio interface?Thanks!

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Schlumpf
17 days ago
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jimbob123Avid Contributor I
posted in General feedback and conversation

Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

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Sotiris C.
18 days ago
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HookNladderContributor I
posted in General feedback and conversation

Will my setup work for this space

Hi all. First time posting here. Now I know most will say my system is over kill for this space and I agree with you. That being said I have a lot of options here. For my living room I own an Arc, two Era 300’s and a sub gen 3. Bedroom I have an Arc, Sub Mini and two One SL’s. The bedroom is kind of besides the point but I wanted to list what I have to get opinions on my setup. My bedroom is closed with four walls so that may be best for one system vs the other. My living room is a bit awkward but my orig al bedroom setup was in there and sounds pretty damn good.  What I’m looking for is some opinions. I listen to a ton of Atmos pretty much exclusively when I can because that is simply what I enjoy hence the overkill systems for the spaces I am in right now. That being said I have posted the layout of my apartment. I am mainly focused on what everyone thinks of the layout and how atmos will sound with the arc (mounted to my tv which is on a swivel and will be pointed at the couch) 2 er

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H
18 days ago
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Popeye1234Contributor II
asked in General feedback and conversation

trueplay for Android users

When is sonos going to allow android users to perform trueplay? I shouldn't have to borrow or buy second hand ios device just to perform trueplay. Feels like discrimination just because I'm android user I'm limited to use sonos. 

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Stanley_4
22 days ago
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Stuart DammeryAvid Contributor I
asked in General feedback and conversation

Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

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Airgetlam
22 days ago
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sol150Contributor I
asked in General feedback and conversation

Sold a bag of goods

I jumped on a recent Sonos Move (gen1) promotion and purchased it. However when the unit arrived, it was damaged. The shipping box and the Sonos box showed no signs of damage whatsoever. Sonos agreed to exchange the unit. However, rather than sending me a new unit, they sent me a certified refurbished unit. Extremely disappointed with the experience, I requested a refund. Multiple service reps assured me that they would send me a Return Label and process a refund. However, it’s been multiple weeks and multiple representatives. The latest is that the Order Status has gone from Return Initiated to Fulfilled. I’ve inquired again on the status of my return label and the context of this order status change. This has been a hugely frustrating and disappointing experience with Sonos. Does anyone have any recommendations on escalation paths?

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Corry P
23 days ago
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