Fix & Optimize

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

I have been having an issue for months where during every third song while streaming Apple Music, Dolby Atmos clicks off and the song reverts to just stereo. I either have to pause the song and restart or back the song up to the beginning to re-enable Atmos. I can’t believe the engineers aren’t aware of this issue. It is extremely aggravating. It’s always something with this app.  I have Arc Ultra, Era 300’s, and Sub gen 3.

Hi! Right now i have a soundbar under the TV. I use this for better sound on the television. The first gen Sonos Beam. I want rear speakers. Can I add one another Sonos soundbar behind me? Or do I only. have the option of simple speakers. Like Sonos Era.Thank you for the answers.

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

Hi. I’ve decided to create my new home theatre with Beam 2, 2 Sonos 100s and Sub mini. My audio and video sources is AppleTv 4k and I use FHD projector. So obviously my Beam is on on side of the room where the projector is casting the image and the projector is on the outset side (circa 7 m / 22 ft away). Im to make it all work I read and watched few suggestions that I must use an HDMI matrix/splitter as my projector won’t allow me to use eARC. So I bought devices like EZCoo Model：EZ-SP22H2EARCO or its brother EZ-SW21H21A-EO. The challenge I see is while I connect it all together to test with short (eg 2-3 meter HDMI like the white one from Sonos box) it does play Dolby Atmos movies and music from AppleTv. When I then connect it all as it should be with a long HDMI cable (15 m/50 ft) across the room it doesn’t recognize the signal (I guess as eARC) and plays only Dolby Digital or Multichannel PCM. So I know that now with new iOS 18.x you can Airplay 2 with Dolby Atmos too. nie I wonder

I bought the Sonos amplifier for my wireless system. It doesn’t seem like it’s going to work for me. I don’t have any wired speakers or anything wired in the house. It’s all wireless well. That app still work

Having issues using 2 Sonos roams at the same time.   Both “connect” but music will only play from one, when I try to apply changes for both to play, then sound goes away on both speakers, until I revert back to only one playing  

bonjour je viens d’avoir deux enceinte era 100 j’ai reussi a les couplet avec ma barre beam mais le son ne sort pas des enceinte era 100 avais vous des conseil ? merci a vousps possibilité de prendre des photo de mon installation et imprim écran de mon application Moderator edit:Google Translate-hello I just got two era 100 speakers I managed to couple them with my beam bar but the sound does not come out of the era 100 speakers do you have any advice?thank youps possibility to take pictures of my installation and print screen of my application

Every time I try to use this junk app I have to reset my speakers create a new system. Then it never finds them until I do it 5-6 times. Just when I think it’s working it randomly says can’t find system. But every other app I use to stream to them have zero problems finding. I can literally be listening to the speakers via any other app and the Sonos app just says can’t find speakers try again. Whoever is In charge of your app division needs to be fired. Why do I have to have an Internet connection just to use these speakers. These speakers are expensive and it’s not a huge ask to have an app that works. Sonos is quickly becoming a joke of a speaker system and a company as a whole. 

What the hell is going on with the playlist edit???is this feature coming back or what??? Why can’t I still create a playlist or edit the one I’ve been creating for the last 5 years???and what possible explanation is there for getting rid of such an integral feature??? I actually want an answer for this it’s bizarre 

I’m posting this because of the repeated problems I’ve had my Sonos network and components working then falling off of my system. This is potentially a fix for many people out there.  I have an Asus router, but many routers will use the 2.4Ghz and 5Ghz bands simultaneously WITH THE SAME SSID NAME. This will confuse your Sonos system, as well as many other WiFi connected devices. For me, my Arc would connect to the 2.4Ghz band and my 2 Era 100’s would connect to the 5Ghz band. While the components were all connected to the router, the fact that they were on different bands did not allow the Sonos network to connect to all 3 of them. What’s more infuriating was that if all 3 coincidentally connected to the same band and were set up on a Sonos network, the router may move 1 or 2 to another band at a later time and the Sonos network would show those components as disconnected or missing or in Sleep Mode or powered down.  THE FIX:Find the WiFi settings on your router that “combine” your 2.4

Anyone’s Sonos app stop just stop working? Asking to update and finds speaker but wont connect. Why, tell me why Sonos HAS to use WIFI instead of Bluetooth. It creates all sorts of problems. 

Cannot reconnect my beam (error 1000)

I’m playing music to my “wired” Play 5, from my local “Music Library” located on a Synology NAS (also wired) and every few songs the music ends abruptly about 5-10 seconds before the song finishes.  It’s really jarring and has only recently started occurring.  My system is up to date and I’m predominantly using the Desktop App.

I have not used the WEB Player very much.  Today I opened it and one Sonos Room was missing.  That Room shows on all other apps including Sonos PC, Phonos Universal, SonoPhone, Phonos Plus & old “Orange” app.the WEB Player is a bit weak anyway: Have to sign in each visit. Can’t clear queue. Maybe more investigation required.Hope this WEB Player does not replace the Sonos PC app.  At least not until the WEB app gets tweaked.

Seriously, we were promised that this capability would be restored back in July and here we still are.  Getting ready to dump all my Sonos products and move on since they have degraded the service so much. 

 When the TV is shut OFF most of the time the Arc-Sub-300s go into Mute which is fine.  When I start some music on that same system it does NOT automatically come out of Mute. 

My wife started up the Sonos App, using the old Android app I have rolled back to, as this works reliably, to play our Sonos Xmas playlist we have used faultlessly, throughout the house for that last couple of years and….and nothing… Playlist there, but tracks don’t play.Took a while to explain SMBV1 shares….but in the end….don’t care where are all my Xmas tunes….Copied the Xmas files to family PC, so could at least play, but family kept turning PC off.In the end my son solved it, Android phone connected to SMBv1 music share to his JBL speaker. Job done. Well done Android for legacy support.Sonos you don’t realise the heart ache (and ear ache !!) you have caused by breaking perfectly usable, 100 reliable, working systems…Whilst using SMBv1 file sharing no files were lost, no hackers guessed passwords (its 1234 if you want to know), nobody took over my files, no PC’s were compromised….IT ALL JUST ONCE WORKED…..

Terrible. My sound system stopped working. Was on the phone with customer support for 2 hrs... no fix. They said a supervisor would follow up with me via email. Crickets.

Has anyone else had this problem?I bought a new set 12/24 from costco of era 100s I couldn't get them to pair, and they only showed up on the app as optimo1. 

"Sonos Google Assistent bevestigingen uitschakelen". 

Die Musik Meines Musikanbieter  gleichzeitig auf von meiner Frau über Aldi Life teilweise auch meine Playlists über Amazon werden nicht mehr gespielt. Da ich jeden Monat Geld für Aldi Life bezahle, ist das sehr ärgerlich. Es steht nur, es ist leider ein Fehler aufgetreten… Moderator edit:Google Translate-The music from my music provider and from my wife via Aldi Life and some of my playlists via Amazon are no longer played. Since I pay money for Aldi Life every month, this is very annoying.It just says, unfortunately, an error has occurred... 

La musique ne passe que sur une seule enceinte de mes deux enceintes, sonos Five, alors qu’elles sont bien été reliées au wi-fi et qu’elle porte le même nom comment faire ? Moderator Edit - Translation by Google:The music only plays on one speaker of my two speakers, Sonos Five, even though they are connected to Wi-Fi and it has the same name, what should I do?

To troubleshoot a different issue, I removed and re-added all tracks to an existing Sonos playlist (using the Windows controller, as this option has STILL not been restored to the Android app!). At least, that was the plan. Re-adding from my local library worked fine, but I could not add the single song from Spotify that was previously in this playlist.Is this a new infuriating limitation? Or might there be a solution? 

Comment supprimer un système de mon réseau?Je reçois systématiquement un message qui me dit que je ne suis pas le propriétaire  Moderator Edit - Translation by Google:How do I remove a system from my network?I always receive a message telling me that I am not the owner