Fix & Optimize

11/25/20 - Sirius XM is no longer available on my Sonos. This happens every month it disappears and then reappears. Why? This is so annoying. It says unable to browse music.

Hi,I’m having a lot of trouble connecting since I replaced my wifi with a nether Nighthawk setup. Sonos devices are close to the access points but routinely disconnect. Is it because I have satellites? My diagnostics number is: 794615252

Hi, I have a number of Sonos Plays, 2 are set as a stereo pair in my kitchen. When playing music independently of other rooms they play fine. If I group them with another room the right hand speaker stops playing, only the left one works. I can pause and restart the music as well as leave and rejoin the group from the button on the right speaker.I have factory reset the right hand speaker, remade the stereo pair set and completed True Play. All works fine until I group the speakers with another room.  This has only just started to occur after working fine for the last 2+ years. I have made no network changes in my property, everything has remained the same.  Ideas for a fix on this issue please.ThanksStuart 

I've been having an issue with YouTube Music (YTM) for a while now. Ever since about 5-6 weeks ago, I've been unable to access YTM directly through the Sonos app or tell my Golgle Assistant devices (phone, tablet, Nest Home Hub Max, Sonos One) to play YTM on my Sonos speakers. It works fine on my Assidtsmt devices, even my JBL speakers. Just not Sonos. I've tried using the Somos app on my Android devices, iPhone, and PC program. It's always showing as unavailable. My Sonos speakers and app are fully updated, YTM has been removed from Sonos and added multiple times, I tried resetting my entire Sonos setup... Other people aren't having issues. What is going on with YTM and my Sonos speakers? I tried giving it some time thinking it was a glitch that would eventually be fixed. I know there's things going on but it's been more than a month.   I've contacted both Sonos and Google support but haven't heard back, that was a couple of weeks ago.

New Sonos Beam delivered today-Yay 😁however although the app finds the beam-nothing happens when the sync button is pressed-the chiming just goes on but nothing else happens. I’m sure we have tried everything-I shall have to get in touch with Sonos tomorrow to explain and get a faulty/return code for me to send back to the BT Shop-why is nothing ever simple 😩. Just thought I would post this here in case anyone had experienced the same or had an idea what we maybe doing wrong-many thanks.

Hi, i am unable to use the sonos radio. I Get the following error Please help..

Today (as usual) I started up my Spotify on my Mac and it could only see one out of three Sonos speakers. So I fired up the Sonos app and it can’t see any of them. I restarted the speaker (“office”) in question, rebooted my Mac twice, restarted the router, no luck.  So then I tried my iPhone, same story. But it did get an update to iOS 14.2 last night. So I went to the Sonos support site and saw that I had to change a privacy setting, which I did and that solved the problem on my iPhone. But not my Mac.  Does anyone have an idea of why my Mac/Sonos can’t see the speakers? The error message is “Sorry, we can’t connect to Sonos.  BTW, Spotify can see one of the three speakers. If I go into Spotify on my iPhone and select my office speaker, and then go back to Spotify on my mac, it is now listed there. Weird.  

Two One(Gen 1)’s wired ethernet in bedroom.  Amazon Music Unlimited.  My Music custom playlists of Amazon songs built/played over past few years using iPhone 7/8/11 with their latest iOS and Sonos (S1) worked great. Yesterday, upgraded to Amazon Music HD.  Now most custom playlist songs get “The Song …. is unable to play - not encoded correctly, odd songs do, e.g. : yes . Keith Urban / Greatest Hits / Stupid Boy not. Tim McGraw / Damn Country Music / Humble and Kind True for most songs on several custom playlists I tried.  On all Amazon Playlists I saved straight (no custom) to My Sonos every song worked! Fixes tried : in Amazon Music app settings set quality to “standard”. in S1 app re-authorized Amazon service. installed S2 app. reauthorize Amazon service. searched community. I’m really stuck, didn’t want to call just yet and am hoping for a fix.  

I ripped a new album, updated all the metadata by hand (as EAC didn’t find it. Now oddly I can’t find it when I search under Album in My Music nor if I scroll through albums. But if I search for artists I do find it. The album title seems to be correct and the songs are all there and they play but it doesn’t turn uo under search. Any thought please?

Hi,I am new to Sonos I have used Tune In Pro on my phone for years, great app. However, I cannot seem to get regional variations on radio stations on the Sonos.I live in Cornwall, Greatest Hits radio on Sonos is for Teeside, no good for local traffic etc. Can I change it??Snige

Hi,First some info to better explain the situation: in total we have 5 Sonos One devices and 1 Sonos Play:5 device.On one Sonos One device I recently noticed that sometimes it just stops playing music or skips to another track. I already tried over WiFi and also connected via ethernet cable. On both options the same problem occured. I also tried changing the WiFi channel in the system setup (1, 6 and 11)It is also not music service dependant. I have the same issue when playing from Spotify as well as playing from Apple Music. Playing music over Airplay (Apple Music on iPhone) does not have the problem.Because I tried both cable and WiFi I do not think this can be related to my network. Also because playing over Airplay has no issues. A reset of the device was no success either.The strange part is: When I combine this specific Sonos One to play with any other Sonos device in my setup it keeps playing without any interruption or skipping issues.Soemtimes it also says that cannot make any

Why won’t Sonos comment directly to this forum or by their app or email and discuss the Arc audio issue and why the new iPhone 12 can’t do true play? And no generic answer please.  Something would be better than nothing. It just leaves their clients( us) frustrated and mad. What say you Sonos? 

One room constantly turns on and off 10 seconds at a time about every three minutes While listening to music it has four connection to Wi-Fi it’s plugged in and working fine other than

Hi.  The sonos sound is very muffled and there is a lot of interference.  I have not added anything that would make this change.  I have had my sonos system (connected to Control4) for many years.  I have updated my software as well. I submitted my diagnostics (Confirmation number 380458056)

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

I have a Sonos beam and use Google home, since we got the beam about 13 months ago I have used Broadcast on the beam to send and receive broadcasts. Until this week I swapped my router and broadcasts stop sending, I get the ‘No other speakers connected on your network’ message.I can receive broadcasts still and play music on every other speaker even when requested via the beam. Contacted Sonos who eventually said the feature is not available on the beam, despite a yard of it working! Tried my broadband provider and Google who both said it’s a Sonos issue...obviously!!! Still Sonos deny it’s their issue.…Time to look for another speaker system I think

En el living tengo 2 parlantes en modo estereo. Uno de ellos a dejado de reproducir musica, he reseteado y vuelto a configurar y persiste. Sin embargo alexa suena en los 2 parlantes. En la configuración muestra que el balance está en el centro. Muchas graciasDame Molina NLima Perú 

I have programmed the ‘Goodnight Google’ command to turn my bedroom lights off, and to run some ambient background music until I fall asleep. That all sounds lovely, doesn’t it?I thought so, too. However since I bought my Sonos One to replace my Google Home, when the ambient music (chirping crickets in a field, for anyone interested) finishes an hour or two later, usually in the middle of REM sleep, the Google Assistant suddenly screams “I’m sorry, I don’t understand!”, waking me up in the middle of the night, only for me to go through the entire process again if I make the mistake of using the ‘Goodnight Google’ command. It might make sense if I had asked Google to do something, but I’m usually unconscious, and my cats don’t speak English (that I know of. I have seen Dolittle - terrible movie, don’t bother - but it’s a work of fiction after all. Isn’t it? Cat’s cant really talk to Google, can they?). While you’re pondering that, I happen to find it very annoying, so if you or anyone y

Hi!Could you please tell me why my network failed when I plug in the ethernet cable? Without cable it works fine. But I want to use a cable connection because the access point is too far.

I purchased the Move the other day when it was on sale for $299. Sonos had a one day sale and offered a saving of $100. I thought it was a reasonable price for the Move. My original plan was to buy 2 more Sonos One or One SL. I already have 3 pairs of Sonos (4 Sonos Play 1 & 2 Sonos One). The Sonos One is paired with Playbase and Sub. The other 2 pairs are used in separate rooms. For those who have the Move already I’m sure the sound is really good? But those who have it paired with a Sonos One or One SL how does it sound in stereo? It would seem like the Move has a bigger sound than the One speaker when it’s used separately? So when paired I would think the Move is louder than the One? Also I’m thinking of the One SL over the Sonos One. I don’t need voice activation when the Move already has it. Plus I turned off voice activation on my Sonos One already. I don’t use it period. 

I can only play items in the “recently added” playlist one at a time. Is there a way to play the whole playlist. 

When is this going to be fixed. The lease Youtube music can do is allow alphabetical sorting on the pc version, the sonos version and not just the app version. This is ridiculous. If they do not fix this issue, and fast, I will be cancelling my google play/youtube music subscription. I am VERY DISAPPOINTED!

everytime i try to autherize the account i get linked to US site an not the UK, ive reset router, deleted all apps reinsatalled an reset the speakers an reinstalled them too but the problem persists. any help appreciated

So I have moved everything off of GPM and onto a NAS. I am now trying to figure out how to import the playlists. I've tried Soundiiz but the file types for exporting playlists doesn't match the file types Sonos supports. Any other options out there? Thanks

I have a boost in the corner of the bedroom - and the status light is surprisingly bright. So I have used the system settings to turn it off. Great for a number of weeks, then it comes back on again. The system settings shows that it should be off. Happened several times, and also on another boost I have.Anyone else come across this? Wondering if updates may cause it to happen? Also use Alexa, maybe updates to that cause the device to reset? Puzzling and a minor nuisance