Fix & Optimize

Seit dem letzten Update kann ich die Musikbibliothek (Music Library) nicht mehr mit Sonos verbinden. Mein Wählen des Befehls "Musikordner hinzufügen und Klicken auf "Mein Musikordner" erscheint der Hinweis "Das Sonos-System konnte den Musikordner nicht hinzufügen. Hinzufügen der Ordnerfreigabe „I/Rolands-Mac-mini/Musik" zur Musikbibliothek nicht möglich (913). Wie kann ich diesen Fehler beheben? Moderator edit:Google Translate-Since the last update, I can no longer connect the music library to Sonos. When I select the command "Add music folder" and click on "My music folder", the message "The Sonos system could not add the music folder. Unable to add the folder share "I/Rolands-Mac-mini/Music" to the music library (913)" appears. How can I fix this error?

Anyone else like me and currently too scared to update their sonos library + desktop app just in case it gets screwed even more than it currently is? (lesson learned after automatic ios update)Sonos are going to have to do some BIG gestures to earn trust back from their customers.

The status light on my Sonos port stays green since the last update from SonosIn settings/ hardware it is turned off.Any ideas.. 

Since the new version of the app I am unable to access my Sonos system as when I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. This is the same on both my Android tablet and my iPhone. Both tablet and iPhone software is up to date.Come on Sonos team there have been too many issues in the recent past from the Alexa issues with the Era 100 to this!!Can somebody please help me reconnect to my Sonos System This is just sooo frustrating!! Thank you

When I try to swipe the next page down 99% of the time the whole app will swipe down instead of the menu. Do I have fat fingers or is the pin strip you need to hit positioned wrong” 

I can see lots of historical posts about issues with Samsung Frame and Sonos Arc, but most topics are closed (some implying the issues are fixed).  Well, I have a brand new Samsung Frame (2024) and a brand new Arc, both running the latest updates, and it most definitely still a problem.  Things will work fine for a day or so, then sound will stop being sent from the TV to the Arc. The TV still knows Arc is there, and it’s selectable as the output for the TV, but the Arc doesn’t seem to receive any sound. After a few seconds, the TV will flip back to sending sound via the internal speakers again. I can re-select Arc as the output get no sound and a short time later it does back to speakers.  When in this state, it doesn’t matter what input is used, what the sound format is (eg Atmos or not). The volume control on the TV brings up the overlay saying “Sonos Arc (HDMI-eARC” but the plus and minus icons are missing.  No setting changes on the TV fix it. No change on Arc settings fix it. Res

As of August 1 2025, Sonos is finally displaying my music library. I can see a list of my iTunes playlists.However, when I add a playlist to Sonos’s favorite, Sonos starts using some cryptic internal code for the playlist name. I can’t tell which playlist is which from the names used.  

Problem Free Imported Playlist Solution:I was one of the victims of Sonos’s recent upgrade in May. I lost everything and was unable to play music until August, still without my imported playlists. Work arounds proved faulty. My music library would appear and disappear forcing me to do another significant reload. The NAS work around has proven satisfactory but not ideal. My external hard drive is not a NAS, why are we treating it as such?Sonos support was completely unacceptable; the representatives were polite enough and while apologetic (offering nothing but empty promises that these issues would be fixed in future)  proved completely unable to resolve the issue  Call wait times are oft north of 75 minutes and level 2 technicians have to be scheduled weeks in advance. The CEOs letter trying to mitigate the situation left me apoplectic. My imported playlists have never returned. And given the dearth of actual support, I gave up. Admittedly, the imported playlists (when they worked) wer

HelloApologies if this is a dumb question. I have an Amp wired directly to 2x Paradigm bookshelf speakers and a separate Sub (gen 3) for music playback. I just bought and added an Era 300 wanting it to play the same streaming, but in my kitchen/ dining area. However, when I stream music through my current set up, nothing comes through the Era. What am I doing wrong?For clarity, the Era is on (I think) and it has connected to my system (set up, ran Trueplay) but shows as separate in the app. Many thanks!Max

Hi there, I’ve got a Sonos arc, sub, amp and 6 ceiling speakers as my Sonos set up. The arc and sub are connected via hdmi to my tv.  The 6 Sonos ceiling speakers are connected in the same wifi network. When I play music via Amazon music or spotify I can get the music to play from the tv (arc and sub) and through the ceiling speakers that I group as kitchen.  What I can’t seem to work out is how I get the sound from them all when I’m watching the tv. When I watch tv it only comes through the arc and sub and nothing through the ceiling speakers. Is there a connection that I should be making when playing sound through my tv to get it through the ceiling speakers as well? Thanks. 

Hi there,When I came back from holiday, my sonos play 5 gen 2 was on with a very faint white light. When I tried to play music or connect to my other speaker it was impossible. I unplugged the speaker and it hasn't turned on since. I can't see the control light. What should I do? Thanks. 

Hi,I'm having real usability issues with Plex. I've tried removing and reauthorizing the account etc multiple times. My use case is that I have multiple Plex sources but can't interchange them. so is keeps defaulting to the my childrens source which is smaller (not sure if that's contributing).  I get the “something went wrong” error when I try to changing it to my main source after 10 or so seconds of thinking about it. Workaround is for me to access music that's hosted in my main source  via the playlists option or using search which is hit and miss - often seems to drop Plex from the list of services to search. Strangely I can access an album via this method but not the whole artist - again not sure if it's a content thing. I've loaded the following diagnostic.**Moderator Note: Diagnostic number removed for privacy*

My ARC is not connecting with TV via HDMI cable

I have recently purchased a Sub Mini in order to connect it to my two Play:1 speakers.Initially it would not even connect to the speakers.After about a day of trying, it eventually connected to the room and the speakers. However there was no sound.The sub was dead.After endless resetting etc it suddenly gave me sound. I got about twenty minutes out of it. The next time I turned the computer on it was dead again, and has been ever since.After extensive research all I can find is the usual “it’s not Sonos, it’s your router” diagnoses/excuses.Well, if my router is as bad as so many seem to suggest it is, how is that it has been running my other Sonos Sub perfectly for over five years without one single problem? How is that Sonos still plays my music perfectly too? How is it that my internet reception/speed is perfect too? How is that SKY multi-room boxes all run fine off this supposedly defective router?Before you ask - no - the sub is not too far away/too near the router, neither is ther

Urgent request guys . I know data protection etc but looking to buy era 300 of UK eBay and seller says never registered and as Sonos offer 2 years warranty I need to see if the seller info is correct.Details Sonos era 300 white Serial number A101 2402****PIN AVAILABLE IF NEEDED .Really need asap if anyone can help so can say yes or no to seller  Moderator note: Serial number removed.

Having read a few of the now closed threads on Arc and Beam power cables, I thought I would just share my experience having applied some of the advice suggested. I have a first generation Beam. It was all good for a long time, but at some point in the past year, the power cable became unplugged. I popped it back, the Beam returned to power, all good. Except it wasn’t. I began to notice intermittent loss of sound and realised the cable was very loose. A quick browse of the forum tonight, and a few people commented that the cable needs a firm shove into the socket to make it fit snugly. I tried, and can confirm that was the problem with my loose cable! So for anyone struggling with a Beam power cable that appears to be plugged in flush but is loose, just push it in more firmly, and it should slide in and become a nice snug fit.Thanks to the tip on the now closed Beam and Arc power cable threads. 

I would love to see this feature and it would be what would make me buy a pair of Sonos Aces to replace my current headphones. Use case: I work from home in the same room with my significant other (SO). We both listen to music on our Sonos speakers all day while working. However, at some point my SO starts taking calls for a while. During this time, she still wants the music playing in the room, but I need to have headphones on to block out the sound of the phone calls. So I put on my headphones, pair to Bluetooth, and have to open a second music streaming service to play music in my headphones while leaving the Sonos system playing music for her. This is annoying on a day to day basis. I would LOVE to be able to just slip on the Aces and pick right up with listening to the same music in the room and not have to get on my phone and start up a second service, etc. Honestly, this is the only use case I can imagine getting the Aces for given I have my Sony MX4s. 

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

Hi, anyone else having this problem? Seems to be reoccurring and the answer has been to power cycle (done 2x) and system outage (there isn’t one). I have a new Sonos AMP purchased June 2024, when I change the volume limit (50% for instance) it resets to 100% after a few seconds (you can actually watch the slider just move back up). I typically stream from an iPhone using Spotify, so to test I am playing Sonos radio with no other devices. Same issue. In fact you can slide limit to 10% and it doesn’t change the volume output already coming out of the device that is higher than that level. Cycled the amp, same issue.  This is important as the Amp blew out my last set of house speakers when my spouse accidentally connected her phone with the volume too high. I’d like this set to last a bit longer. All advice welcome!  

Volume control not working on iphone/iPadis there a way to fix? It use to work….😳😡

Hi, whenever I request that Alexa play song through my Sonos system, it will play through the 2 One SL‘s set up as a speaker pair, but not through the sub. They are all paired as a system through the Sonos app. If I Airplay or use the Sonos app it works as intended but only when I request through Alexa does the sub not play. The 2 One SL’s play as the stereo pair but nothing comes from the sub. What could it be??

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.Moderator edit: Diagnostic number recorded and removed

2 things:1. When alarm sounds in morning, My phone screen used to come on with option to turn it off or snooze. Since the May update, it doesn't do this anymore. Is this coming back sometime??2. Alarm music selection used to allow to search our music subscriptions (e.g. YouTube music) and choose music to play... Now it only gives options for sonos radio or sonos favourites... Why?? 

Is there a difference in audio quality between the beam and arc using audio swap with sonos ace

Play:1 speaker won't group - is visible in Sonos2 app. It'll play as a solo speaker but when trying to group will get “unable to connect - try later” message