Fix & Optimize

Pause / volume / touch buttons and status led not working Tried reset no joy and checked enabled in app The playbase otherwise works fine its one month out of warranty any suggestions Thanks

Hello, since I bought my new Samsung Qled 95T, I have problems with the Sonos Arc.the sounds skipped always and I have to switch off the power of the Arc on and off to get sound again. The software is up to date, but the problem is still there. the second problem is, I cannot listen with my Bluetooth headphones (Sennheiser pxc 550) with this high end Television 😣. With the old 4K Samsung my wife could listen normal with the Arc and I with the headphone( my hearings is not so good anymore).Are there solutions for this problem? I want to use my headphone. Can I by an optical transmitter an use the optical port of the Arc for sound on my headphone and the Sonos Arc connected with hdmi ? 

I think I have found the solution that I am looking for, but wanted to run this by others. I know from reading that there seems to be various ways to use the Echo Link (no amp version) My proposed use is rather simple. I want to take the optical output of the Echo Link and run it unit the optical in of my Sonos Playbar. This will allow me to drive music through the rest of the house that is composed of Echo product, and my living room Sonos system at the same time.  Any reason why this should not work?  Thank you for your time. 

Playlists in my YouTube Music account have disappeared from the SONOS app on desktop and iPhone.I imported my Google Play Music library a few months back and it’s been working fine. In the last few days any Imported lists are no longer showing in the library IN THE SONOS APPS (desktop and iPhone S1). Any manually created lists are still there.When viewing the the You Music library via the YOU TUBE MUSIC APP, they are still there.This applies to three separate accounts.There some recent bug that has wiped or is not recognizing these playlists?

A few days ago, my Sonos app started being unstable.Most of their options are grayed out. I lost setup of my Sonos devices, they won’t load I can control them from any other app, such as Spotify, and the names appear correctly In some cases I’ve been able to see my local system, and grouped speakers. I restarted one of my speakers, to do configuration from zero, but it won’t let me finish the configuration.I’m attaching screenshots of how my app looks. I’ve tried with multiple phones, and with on my 4G cellphone network, and they all stay the same, grayed out. I restarted the app from zero, without adding a system to it, to see if my local system was the problem. But even when having the app started from zero, all these problems persist.  If I try to join my Sonos local system, it does find it and it does says “You are connected to your Sonos at WiFi Network”I’ve seen the Sonos Service has some problems right now https://status.sonos.com/ but I don’t know if this is related to that.Is

I am longtime Sonos user with S1 at primary home and S2 at vacation home. In last week or so at primary, S1 has been a problem. I have 11 connect amps, 1 Sonos One, and one Play 3. I’ve lost most functionality on the 11amps ( lots of features on app are greyed out), and can’t use Play 3 or Sonos One. System wants me to update but then shows error 1101 or 1103. And, I don’t want to update anymore. Everything is wireless, router is Orbi with 2 Orbi satellites. I’ve tried connecting the Sonos one and play3 via Ethernet but same problem. Had two long sessions with Sonos support which didn’t solve anything. I have no interest in migrating from S1 to S2 at primary home.Any ideas? Thanks 

I have ran a diagnostics test - 2021248624. I have a Sonos Beam and 2 Sonos One that I have used as surround speakers for a long time.  A few weeks ago my surrounds lost their connection as a surround to the beam and I can’t get it back.  Currently my system is showing Living Room (+?+?) and the Ones aren’t listed.  I remove the surrounds and the speakers don’t show back up right away.  If I unplug the Ones and then plug them back up they will show up. Then I attempt to connect them as a surround, the system sees both Ones, it pings a speaker to ask is that left or right side, it starts pairing and then after about 1-2 minutes it just gives up and says it was unsuccessful.  I’ve done this over and over for too long…. I need help.

Hi, we have just connected our bean to our tv. We seem to be having issues with the volume that it is putting out. We have checked that it’s on Dolby within the tv setting. When we play music and I compare it to our Sonos 1 it does not seem to deliver the same volume. It’s is delivery better sound quality.  When we compare this to our previous system it’s got no punch.

Hi all, is there a way to cast from LivexLive app on Android to your Sonos system?  I can do this easily with Spotify by simply selecting the Sonos speaker on my WiFi from within the Spotify app.  Why can’t I find this option within LiveXLive?  I am a premium subscriber to both services and using an Android (Samsung) phone.For clarification - I already have both my Spotify and LivexLive subscriptions setup within Sonos, so I can access both services that way.  It’s the casting from the music app I’d like to do.Thanks in advance,Dan

4 products in my system - 1st gen z80 with ethernet connection and wired  to my hi fi amp, a Beam, a Play 5 and a Connect Amp. My problem is with wired Z80 when in party mode. It drops out when linked to others. All play OK individually. What is the answer??

Have 2 SONOS one SL speakers.2weeks old on wall brackets , cables buried behind plaster and newwall paper. New router 20 metres away so ethernetcablenotan option.So how I connect my brand new sonos speakers to my new wifi router?On the app systems is greyed out as is my account details.Everything else easily connected to new wifi,  problem only with these Sonos speakers

We have noticed recently that when starting playlists from Apple Music the songs start but don’t come through all the speakers right away. Sometimes it is almost a minute before all of the speakers get full sound. Anyone else have this issue? I can’t find anything on the community or SONOS help that might be a fix. Pandora, SONOS stations, Amazon Music and Radio by TuneIn all work right away so I know it’s not my internet or connections at all. Any help would be greatly appreciated. We have a house full of SONOS speakers and we absolutely love our sound system we’ve “built” - a speaker in every room except our laundry room. :) Thanks in advance!

Allow assignment of another device(Sonos one) in the Arc HT setup to be a Google assistant.The arc is located in the living room.Most of the time, I need to use the Google assistant in my Sonos one which were configured as surround in the HT setup.Pls assist with feature upgrade to support assigning a diff speaker for Google assistant.Thx.

My Sonos is connected and playing music. I went to my Iphone and went to skip the current song and get the message unable to connect to Sonos. Keeps happening. 1 SONOS  is on my network and is connected 2. It continues to play music 3. WIFI is active and other things are connected and working normally 4. Switch to my tablet and works fine. Then same thing happens there. 5. Suddenly starts working again. Anyone else have this problem. Infuriating- SONOS may be destined for the scrap heap.

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

I own thousands of dollars of Sonos equipment and I have recommended, in the past, Sonos to everyone. For years my system was fabulous, the only thing I had to do when I first installed it 7(?) years ago was change the channel to get everything settled.  Since S2, it seems, my system has gone to hell in a hand basket.  Speakers drop off, I can’t play any HD stations (including the new Sonos Radio which is a useless subscription at this point. I tried Amazon HD and had the same problems as I had with Qbuz - I cancelled them since playing in HD is a terrible experience.) My Music Library went tits up in the last couple of days (songs say they aren’t encoded correctly and this is a music library I have had my Sonos connected to for years). I removed the music library and then tried to re-add it numerous times and I receive an error message that says my mac is refusing to allow Sonos to connect. I even went as far as to spend thousands more on getting a professional (same folks I bought al

Having trouble adding my new Sonos One to my existing Sonos Beam. When the Beam is on, the app fails to find the One. When the One is on, it can’t find the Beam. Have upgraded my iOS to 14.3 but get stuck at “I don’t see my product” stage. Have done a factory reset on the Beam (the Sonos is brand new). When I have the Beam connected via ethernet, it connects with the app ok (just not when the One is on). With wifi only, the app does not find the Beam. Am pretty tech savvy so this is a bit baffling. House has v decent wifi and Beam and Sonos are in the same location (<5 ft apart). Everything is S2. Any suggestions welcome. 

Hi,I’ve had a Play:1 and Bridge for years. Always worked great using SonosNet. At some point in the last 1 - 2 years I switched to using WiFi instead, but I would now like to switch back to SonosNet, in a configuration where the Bridget is connected via ethernet and the Play:1 uses SonosNet. I’m using the S1 app.I can not get this to work. I have reset the Play:1, the Bridge, and the android app multiple times. With a “fresh” setup I can add the the Bridge, but then I am unable to add the Play:1 (either using ethernet or wireless). Alternately, I can add the Play:1 to a fresh setup, but then I can’t add the Bridge.Is there a description somewhere of the exact steps I should go through to get this working?Here is info about the version of software and hardware that I am running, taken from the app when I’ve been successful in adding the individual devices.Play:1Version: 11.2.4 (build 57483220)Hardware Version: 1.8.3.7-1.0Series ID: A101BridgeVersion 11.2.4 (build 57483220)Hardware Versi

Anyone else having problems accessing a Playlist with over 300 songs? Is this a Sonos or Amazon issue?

Dear Sonos-Team, I am in transitioning from Google Play Music (GPM) to YT Music, since GPM will be discontinued, soon. Since you support YT Music for quite a while I’d like to know if there are plans to put the implementation on par with the GPM implementation? In general it works OK, but since the music suggestion algorithm relies on the song like (thumb up) functionality, it would be great to have this feature for YT Music. (Since supported for GPM)   Thanks for your support! Regards Jens

Hi All, Just tried to listen to the Radio prompted with an update, updated and now I get “there was a problem connecting to Sonos Radio” when I try and browse Sonos radio stations. The controller is S1 - 11.2.4 (57483220) and the Play 3’s I’m using are the same version.Any ideas where to start troubleshooting this? It was all working fine yesterday.

So I set up my Arc on a Panasonic viera TV which has an hdmi arc port on hdmi 2.on set up with TV turned on Sonos could not detect an hdmi arc port until I changed source to hdmi 2 away from TV when it then connected and sound then came from the TV when I switched the source back.since then when I switch the TV on there is no sound until I changed source to hdmi 2 and the arc wallpaper and back to TV source again.music seems to stream fine.

What a disappointment… another One SL disconnecting problem  how many messages does your company need to get until you fix this issue  i couldn’t be more upset with the 1500$ I just spent and I hope people see this and don’t buy sonos 

Would like to be able to use my shazam favorites and play lists  , by voice searching via alexa ect , ?

When i ask my Sonos to Play music in the room it works fine. But when i ask IT to play in a different room it says that the room/speaker is not available.What to do?