Fix & Optimize

I recently moved from S1 to S2. None of my playlists from S1 appear in S2. Is there anyway to get them back?Thanks for any help.-Rob 

I’m a new Five owner, which I use mostly with Spotify and Amazon.  I’ve had no problems using Spotify, but when using Amazon the music will occasionally stop mid-track.  When this happens, the Sonos app will report “Unable to connect to Sonos” for a short while.  It appears that the Five is crashing and rebooting.  It’s connected via Ethernet cable, so (fortunately) WiFi issues are off the table, and there’s no other sign of connectivity problems when this happens.Any suggestions for debugging, fixes or workarounds?  thanks!

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Play:1s can do?Thanks!

I’ve got a Philips 55PUS6703/12 tv and I’ve just taken receipt of a Sonos Beam.  On my Philips TV I set the sound output to ‘Multichannel’ which resulted in my sound output on my aerial channels being Dolby 2.0, which was all good.  But upon using Netflix (TV app), Amazon (TV app) or Disney (cast from iphone) I am getting no sound whatsoever.  On Netflix the sound is showing as Dolby 5.1 (English), I have to change it ‘Dolby 5.1’ and it then works. Output showing on the Sonos App is ‘Dolby 5.1’. This is a bit of a pain if I have to do this every time.  On Prime I have no ability to change the sound. So in order to get sound I have to change the TV sound setting from ‘Multi channel’ to ‘Stereo’.  This is a complete pain and I’m wondering if the Beam is even compatible with my TV. I don’t want to have to change sound settings depending on what I’m watching.  At the moment I’ve set the TV sound option to ‘Stereo’ so everything is working. But I’m now missing out on Dolby 2.0/5.1.  Any hel

Hi all,In my office I have four speakers (Sonos One) and a Sonos Play 5 device.I've been trying to play music all day, which works for 5 or so minutes - then I am told 'The song is not encoded properly'. I have tried Spotify and Sonos Radio, both show the same error message.Can someone help me understand the problem here? I have submitted a diagnostic report, 1496181506.Thank you!

I have TV Samsung LE32R81W without HDMI ARC, Optical and Sonos Beam.I connect TV RCA cables + adapter: RCA In Optical Out + Sonos Optical Audio Adapter + HDMI to Sonos Beam.Application connect to TV but sound doesnt work.Diagnostic code: 777194228 What should I do?  

Since I've upgraded to the S2 controller a problem with playing Stingray music has arisen. The first song to play repeats. The Controller displays a new song but the one that played first just repeats, over and over. I've got a Play:1 and Stereo Play:3's as well as a Playbar in my system. Thoughts?

Sonos 2 App, music turns off when I click on play icon, but system doesn't allow to completely turn off and HH speakers in ceiling continue to hiss once music is turned off. Need to figure out how to shut down the app completely and hopefully that remedies th problem with the speakers hissing.  Thank you.  

Hi All,I recently purchased a sonos beam shadow edition  from ebay in brand new condition. I set it up the other day and the sound quality was very underwhelming. Then with hope, I added a sub gen 3 to the setup and something weird happened. I saw that although the sub was added there was no output. Then I played with the sub on/off toggle switch and there was weak output from the sub with the toggle switch off and no output from sub when the toggle switch is on position. I can easily compare the sub output and normal on/off position with a sonos arc I currently  have.Does anybody have any idea/recommendation or a similar incident. I would appreciate any helpThanks and Regards  

Setup.  samsung TV connected via optical to playbar. playbar connected to wifiplaybar grouped with sonos new amp which runs two ceiling speakers and a non sonos amp to provide pseudo surround sound.  When I play the tv all audio works fine however frequently the audio on the amp cuts out for several seconds and sometimes longer.  I have tried setting up the amp as the rear surround speakers but then I cannot use the non sonos amp   I need to understand why audio from the tv to the playbar (via optical cable) keeps losing connection to the amp  Diagnostics number 1336846924  

Sonos 1 turned off and forced me to use Sonos 2. Sonos 2 is stuck. I Accept terms of use and then it loops me back to View Terms of Use. I cannot accept. The app will not launch so I cannot use Sonos. This is so annoying. Forced me to update to a broken app.

Currently using my Boost with several one speakers, also using a connect to input to my receiver. Buying an Arc/Sub and doing away with receiver, but not sure I understand if I will still want to use the Boost for my other speakers. Plan to connect my Arc with an ethernet cable to my router. Thanks

Using Google Assistant [ga] I turn off the TV, then ask to play music on Spotify and Beam always asking me if I want to play on TV!?! I say NO NO NO and nothing happens. I have to use the app to listen to music. Very annoying. Anyone knows a solution to this? Thanks.

Hi,I’ve got a PlayBar with 2 Ikea Symfonisks as surrounds. I was suffering with wireless interference with the Symfonisks so had hard wired them into 2 x power line adapters, however, I feel this is clunky so I bought a Sonos Boost to try and alleviate these issues.  I’ve now got this set up, but one, or both of them keep disconnecting (showing ? in the app).  Im getting OFDM ANI level: 9 for my boost, Living Room (right and left surrounds) and master bedroom. I can’t understand how I can be seeing wireless interference on the boost? Also, the master bedroom one never drops off, just the living room surrounds. I can understand the master bedroom showing wireless interference as it’s around a lot of electronics but the surrounds are not near anything.  I’ve tried different channels with no joy.  Anything else I can try? Ive submitted diagnostics, hopefully someone can help. 1878618542

Just purchased 2 Sonos Ports to replace my “Connects” and had no issue connecting the first to my house speakers, using the digital output.  But the connection to my AV system was through the TV/CD input on my Integra Amp with an optical (Toslink) connector.  There is no Toslink capability on the Port.  Problem solved by using a digital coax to Toslink converter from Amazon for less than $15.  Here’s a link.  https://smile.amazon.com/gp/product/B0791CFGY1/ref=ppx_yo_dt_b_asin_image_o00_s00?ie=UTF8&psc=1

I have been a Sonos user for years, happily running exclusively on SonosNet.  I had always liked the idea of a Sonos player that could be used outside and so when the Move became available, I bought one about a year ago.  Unfortunately, I did not realise that the Move is a wifi-only device.  Given the challenging nature of getting a good wifi signal throughout our house, (due to the structure of the building), I would certainly have thought twice about the Move, had I known this at the time.Anyway, from reading numerous other posts relating to this topic, I realise that I am not alone in now suffering numerous wifi problems, but the main issue is that my portable controllers (i.e. iPhone/iPad etc) cannot access the Move, even when it is sitting next to my router, unless that controller is also connected to the same router wifi signal, and not that from a wifi powerline extender (PLE) elsewhere in the house. I have now spent hours on the phone getting nowhere with Sonos support and thei

Unable to contact to my Sonos play-5 system 

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

My Sonos Radio played stations, but not it says station not available, the station just plays commercials, or just nothing (no sound). I am not a paying subscriber to Sonos Radio. Does this mean I have to subscribe to receive these stations ?

If subscribed to Tidal music streaming service, you can link up to Sonos in the Sonos app, and you can add it to Alexa via the Tidal skill. There is no option to add it to Google Home, and apparently that’s because it is not supported.No problem - my Sonos One stereo pair runs Google Assistant, but I have an Echo Dot sitting next to them, and it’s set to use the Sonos speakers as the default music output and Tidal as the default music service, so I can just say “Alexa, play (title)”, and it plays from Tidal on the Sonos speakers.But if I say “Hey Google, play (title) from Tidal”, it thinks for a long time with the light flashing (7-8 seconds), then says “Ok, playing (title) on Tidal… Sorry, it looks like Sonos isn’t available right now.”Probably the issue is simply that Google Assistant doesn’t support streaming from Tidal. But the response is misleading, and indicates a deeper bug that I’ve noticed before, that the error “Sonos isn’t available right now” is frequently offered as a gen

I have had a 5.1 sonos play at system setup for over 2 years in the same room with the same tv. I have had it setup vertical with the sonos logo facing straight out and been unsung it with no issues. I woke up yesterday and went to adjust the volume while sitting on my couch and it stopped working. My couch is about 10-12 ft away my TV / Sonos setup. i figured it was the remote and switched out batteries, i went back and tried again and still no volume control with the xfinity remote. I got closer (probably about 3ft from TV / Sonos) and the volume started working again. I figured this was a remote issue so i went to my local Comcast store and switched out the remote for a new one. I came home and sat on the couch and tried again and still not working. I git up close again (3ft) and it started working. I called customer support and they had me unplug the system and re-pair the remote and still the same issue. I also noticed that after i unplugged the system and replied it in now the wh

Sonos will play music from my Synology NAS upnp - so works with upnpSonos will not play music stored on my Innuos Zen Mini MK3 upnp. Essentially a NAS also upnp. Naim QB and Naim NAC-N-272 will both play music from Zen Mini upnp.Even my Samsung TV plays music from the Zen. All on same network.Sonos sees the Zen library. Will let me scroll through the library but there’s no play option when you click on a track.  Sonos, can you ask Innous to borrow some of their products and address whatever your integration  issues are. It’s you or Innuos and I will keep the Zen.  

For some years with my set up of an Echo Dot and a legacy Sonos Connect I have been able to ask Alexa to play any radio station and it will play on the Connect in the same room, except for BBC radio stations which would only ever play on the Dot. I had to create some trigger processes on IFTTT to get round this to play BBC radio through the Connect  However today I asked Alexa to “Play BBC radio 6 music” by mistake instead of using the trigger command and found that after the usual BBC sounds pre-jingle was played on the Dot the radio station in question started to play on the Connect.Hopefully this is a permanent fix and not an error but has anyone else experienced this?I am in the UK and have the Sonos and BBC skills enabled in Alexa app. 

I am a pretty new user and I am astounded at how buggy the S2 app is.  There’s a different problem every time I open the app.  It’s so flaky it’s barely usable, and since I have a standard configuration many people must be having the same problems, no?”Problems I often have:can’t change speakers… when I click or unclick, the music stops, then I find that whatever was clicked or was unclicked did not change… and until I reboot it doesn’t work music on app not reflective of what’s playing, out of sync.. but I can stop and start music so it is communicating with the deviceslike I said, every time I stop and start I get a variant of the problems above.  I use the android S2 app with a One, Amp, and a Port via wireless network… How does anyone use this stuff?  

Hi, I have a Move and from what I can remember this used to go into sleep after 30 minutes however it no longer seems to be.the case.Previously I was able to go for a week without having to charge and now it needs charging everyday because it's not going into sleep mode and therefore running out of battery. It will go into sleep when I push the button on the back but this is the automatic sleep after 30 minutes of inactivity that I need. Thanks